Polycom VSX 3000 Administrator's Manual page 160

Administrator's Guide for the VSX Series
Symptom
The system is not using
Pro-Motion video.
Video and audio are not
synchronized.
No picture in the PIP
window.
Picture freezes on all
far-site systems in a
multipoint chair control call.
Blue screen in the PIP
window.
12 - 16
Problem
The call speed is lower than
the minimum speed you
have configured for
Pro-Motion video.
The video quality for the
camera in use is set for
Sharpness. This setting is
for images with no motion.
VSX 3000 and VSX 3000A
systems send Pro-Motion
video for VCR/DVD input
only. VSX 5000, VSX 6000,
and VSX 6000A systems
can receive Pro-Motion
video but cannot transmit it.
The video quality for the
camera in use is set for
Sharpness. This setting is
for images with no motion.
VSX 3000, VSX 3000A,
VSX 5000: The privacy
shutter is closed.
The system that is the
broadcaster was
disconnected.
The VCR input is selected
and the VCR is not running.
Most VCRs generate a blue
screen when the tape is not
playing.
The camera selection is
incorrect.
No video input.
Main camera not working
and VSX system displays
camera alert.
Corrective action
Try the call again at a higher speed,
or
Go to System > Admin Settings > Cameras >
> > Video Quality.
Change the Pro-Motion Video setting to the desired
minimum call speed.
Go to System > Admin Settings > Cameras >
> > Video Quality.
Change the Camera setting to Motion.
This is normal.
Go to System > Admin Settings > Cameras >
> > Video Quality.
Change the Camera setting to Motion.
Open the privacy shutter.
Select one of the remaining systems as the
broadcaster.
Select a different camera or play a tape on the VCR.
Select the appropriate camera:
Press Camera on the remote, then press the
number of the camera you wish to use.
Check that there is a video source connected to the
selected input.
Restart the VSX system.