Polycom VSX 3000 Administrator's Manual page 148

Administrator's Guide for the VSX Series
Symptom
The system starts in the
software update screen.
The system restarts over
and over again.
The system does not power
off when you press the
power switch.
(VSX 7000e, VSX 8000)
The system does not power
off when you press and
hold the power switch.
(VSX 7000e, VSX 8000)
The system locks up upon
restart.
12 - 4
Problem
The power switch was
pressed for too long.
(VSX 7000e, VSX 8000)
This is normal.
The system software is
corrupted or not loaded
properly.
The power plug is not fully
seated.
The socket is corroded.
The power plug is damaged
or the power supply is bad.
The power switch was not
pressed for long enough.
This is normal.
The power switch is bad.
You assigned a a static IP
address of xxx.xxx.xxx.255
(for example,
172.26.145.255).
Corrective action
To power up the system, press and release the
power button.
Load the system software from your computer. For
instructions on how to do this, refer to
Software Current on page 9-8.
Make sure the power plug is seated securely.
Unplug and reseat the power plug 5 times.
Call Polycom Technical Support and arrange to
return the system for service.
Press and hold the power switch for one second to
power off. The indicator light changes to blue when
the system is powered off.
Call service for an RMA to return the defective part.
1. Disconnect the network cable, power off the
system, and restart the system. The system now
has a static IP address of 0.0.0.0.
2. Configure the system to obtain a different static
IP address via DHCP.
3. Reconnect the network cable, and restart the
system.
Keeping Your