Siemens Hicom Office PhoneMail Installation And System Administrator's Manual page 57

The top-level greeting is played as the Auto Attendant instruction menu. In this greeting, you
will explain to callers how to route to desired information (e.g., directions, business hours), to a
particular extension or mailbox, or to the company directory or human attendant. This top-level
greeting should also be used to direct your callers to CCR destinations (for instance, "To speak
to someone in Parts and Services, please press
Again, if your system supports more than one language, you should script this top-level greet-
ing in all of the languages supported by your system. For each language supported by your sys-
tem, you can record up to two customized top-level greetings: one for business hours (day) and
one for off hours (night). When your Hicom system switches from day to night answering mode,
Office PhoneMail automatically switches from the day-time to the night-time greeting.
Note that if you have a dual-language system, callers who reach the top-level greeting will be
prompted to select their preferred language before the greeting plays. Following this selection,
all additional prompts will play in the language selected.
Following is a sample top-level day greeting:
"To place an order with our sales department, please press
please press
please press
please press
mailbox number of the person you are trying to reach, press
Directory. Otherwise, please stay on the line, and someone will assist you."
Following is a suggested script for the top-level night-time greeting:
"Thank you for calling the _____ company. Our business hours are ____________. If
you know the extension of the person you are trying to reach, please press
by the person's extension number, or press
would like to leave a general message for the office, please stay on the line. Otherwise,
please call back during normal business hours."
Each recorded top-level greeting can be up to three minutes long. You can change these cus-
tom greetings at any time. Until you record custom greetings, callers who reach the Auto Atten-
dant will hear the Office PhoneMail default top-level greeting.
Remember that your recorded greetings will create the first impression many callers receive of
your business. It is therefore important to script them carefully and to have someone with a
pleasant voice record them.
To record your company greetings:
1. Log into your mailbox and access the system administration menu.
2. From the system administration menu, elect to change company greetings by pressing
.
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The system will prompt you to record a new company or top-level greeting.
G281-0507-00, April 15, 1998
Hicom Office PhoneMail, Version 1, Installation and System Administration Guide
. If you know the extension of the individual you are trying to reach,
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followed by that person's extension number. To reach a mailbox,
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followed by the mailbox number. If you do not know the extension or
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Customizing Your System
Recording Your Company Greetings
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to access the Company Directory. If you
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