Siemens HICOM Hicom 300 User Manual
Siemens telephone user guide
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Also See for HICOM Hicom 300:
- User manual (42 pages) ,
- Operating instructions manual (28 pages) ,
- Operator's manual (26 pages)
Table of Contents
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Table of Contents
Related Manuals for Siemens HICOM Hicom 300
Summary of Contents for Siemens HICOM Hicom 300
- Page 1 Hicom 300 optiset E standard optiset E advance / advance plus optiset E memory...
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Page 3: Table Of Contents
Introduction ... 5 Executive / Secretary Features ... 7 Dial Executive / Dial Secretary ... 7 Answering Calls for Executive/s ... 8 Ring Transfer ... 9 Representative Secretary ... 10 Voice Calling ... 11 Standard Features ... 13 Internal and External Dialling ... 13 Dialling the Switchboard ... - Page 4 Call Diversion Features ... 26 Fixed Call Forwarding ... 26 Variable Call Forwarding ... 28 PIN Features ... 29 Electronic Telephone Lock ... 29 Mobile Class of Service ... 30 Follow Me ... 31 Optional Features ... 32 Speed Dialling via Programme Key ... 32 Individual Abbreviated Dialling ...
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Page 5: Introduction
This guide is designed to assist extension users on a Siemens Hicom 300 Communication System to use all authorised features. Your extension may not be authorised representative can confirm features that are available to you. - authorised features are those features that your company has designated for your use and may vary from extension to extension. - Page 6 Yes Key Forward Scroll Key Backward Scroll Key The Siemens optiset E Digital Feature telephones operate via a Menu- controlled User Guidance Display System. The display will automatically offer you a choice of the available options most suited to the task you are about to carry out.
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Page 7: Executive / Secretary Features
Dial Executive / Dial Secretary The Dial Exec / Dial Sec keys have multiple functions These keys provide direct access to the executive or secretary without using the Transfer option. The LED indicates when the executive or secretary is busy on a call. Transfer a Call to the Executive or Secretary. -
Page 8: Answering Calls For Executive/S
Answering Calls for Executive/s When the secretary is FREE, calls for the executive/s will ring on the secretary’s extension. Answer Call for Executive/s when FREE SOURCE OF CALL FOR EXEC 1/2/3/4 - lift handset or press Speaker key Transfer the call - press Dial Executive key - announce the call - replace handset or press Speaker key... -
Page 9: Ring Transfer
Calls for the executive can be forced from the secretary to the executive for answering. This feature can be activated from either extension. Activate Ring Transfer - press Ring Transfer key - Ring Transfer LED is on CALL TRANSFER TO EXEC ACTIVATED Incoming calls for the executive which normally ring on the secretary’s extension will now be diverted to the executive’s extension. -
Page 10: Representative Secretary
Representative Secretary When a secretary is temporarily absent another digital telephone may be nominated to receive the calls for the executive/s. Calls for the secretary will not be forwarded. Programme Representative Secretary - press Service Menu key - press Representative Secretary key - dial nominated person’s extension number... -
Page 11: Voice Calling
This feature allows the executive or secretary to operate the Siemens optiset E as an intercom. The executive and secretary has the option to disable this feature by activating the Voice Call Protect feature. Programme Voice Calling on a vacant key... - Page 12 Voice Calling - Cont’d If Voice Call Protect is activated on the extension to which you wish to make a Voice Call, the Voice Call key will not activate the loudspeaker PROTECTED...
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Page 13: Standard Features
- do not lift handset - dial the required extension number or external number preceded by line access code (code is normally 0) Your telephone may have restricted dialling facilities, e.g. trunk calls may not be permitted. Dialling the Switchboard... -
Page 14: Call Transfer
You may transfer an internal or external call from your extension to any other extension or to the switchboard. Transfer to a Free Extension (Announcing the Call) key to confirm Consultation option - press - dial required extension - announce the call and replace handset Transfer to a Free Extension (Call not Announced) key to confirm Consultation option - press... -
Page 15: Enquiry Call
Call Transfer - Cont’d If the extension remains busy or unanswered the call will automatically be transferred back to your extension. SOURCE OF CALL waiting This feature allows you to hold an existing call, dial another extension or an external number, conduct a conversation without the original caller overhearing, and then return to the original caller. -
Page 16: Toggle Between Calls
Toggle Between Calls You have a call on the line and wish to make a second call and want to toggle between both calls. Activate Toggle key to confirm Consultation option - press - dial the required extension or external number - press Dial/DSS key Once you have the second call on the line - scroll to Toggle option... -
Page 17: Way Conference
8 Way Conference This feature allows you to bring up to seven parties into an existing conversation on your extension. The seven parties could be external, internal or a mix of both. Activate Conference - you are engaged on a call key to confirm Consultation option - press - dial required extension or 0 and external number... - Page 18 8 Way Conference - Cont’d Transfer the Conference to Another Extension key to confirm Consultation option - press - dial required extension - scroll to Transfer Conference option key to confirm Transfer Conference option - press - you have now transferred the conference to the extension Consult with an Extension or External Party when you are Busy with a Conference key to confirm Consultation option...
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Page 19: Call Pickup
The Call Pickup feature allows you to answer any ringing extension in your pickup group from your telephone. Activate Call Pickup An extension within your pickup group is ringing - Call Pickup LED flashes - a ping ring will also alert you to an incoming call... -
Page 20: Second Call Camp-On
Second Call Camp-on This feature allows a second call to camp on your extension when you are busy on a call. The caller will receive ringing tone instead of busy tone. Activate Second Call Camp-on - press Service Menu Key - scroll to Switches option key to confirm switches option - press... -
Page 21: Transfer A Second Caller
Transfer a Second Caller Answer Second Call If you are busy on a call when the Call Pickup LED flashes and you wish to answer the waiting call. - ask existing caller to hold - press Call Pickup key - first call is placed on hold - second call is now on the line Transfer Second Call key to confirm Consultation option... -
Page 22: Call Park
Calls may be parked on your optiset E for retrieval from your telephone or any other digital telephone in your Call Pickup group which is equipped with a Park key. Only ONE call per pickup group may be parked at a time. -
Page 23: Call Back
Call Back? option - press WILL CALL BACK - replace handset or press Speaker key When the called party returns to the office and has used the telephone the system will ring your extension. NAME AND NUMBER CANCEL CALL BACK? - Page 24 Call Back - Cont’d If the called extension is a screen based digital telephone with a Mailbox key a message will be left in the user’s mailbox to call your extension. Should you fail to answer a Call Back that you have activated, the system will automatically cancel the feature after ringing your extension for a predetermined time.
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Page 25: External Line Reservation
External Line Reservation Should you dial 0 for a line and receive busy tone, i.e. all lines are busy, you may reserve the first line to become free for your use. Activate External Line Reservation You have dialled 0 for an external line and receive busy tone PLEASE TRY LATER key to confirm Call Back? option - press... -
Page 26: Call Diversion Features
Fixed Call Forwarding Your line can be forwarded to a fixed destination for answering. This can be to either a Digital, analogue extension or external number. Programme Fixed Call Forwarding - press Service Menu key - press Call Forward key twice NOTHING STORED NEW ENTRY? key to confirm New Entry? option... - Page 27 Fixed Call Forwarding - Cont’d Reactivate Fixed Call Forwarding - press Call Forward key - Call Forward LED is on FORWARDING TO EXTENSION Calls will now go to the Fixed Call Forward destination immediately. Change Fixed Call Forwarding Destination - press Service Menu key - press Call Forward key TWICE FORWARDING NEW ENTRY?
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Page 28: Variable Call Forwarding
Variable Call Forwarding This is a temporary Call Forwarding feature which allows you to divert all your calls to a destination of your choice and will override your Fixed Call Forwarding destination. Programme Variable Call Forwarding - press Service Menu key - press Call Forward ONCE only - dial extension number or 0 and external number key to confirm SAVE? option... -
Page 29: Pin Features
Electronic Telephone Lock This feature allows you to lock your extension by dialling your PIN, which prevents unauthorised use of your extension. The PIN assigned to your extension will be provided by your System Administrator. Lock your Extension - dial... -
Page 30: Mobile Class Of Service
Activate Mobile Class of Service - dial 25 and your PIN ENTER ID Call will now register against your name on the Telephone Management System Cancel Mobile Class of Service - dial # 25 IDENTIFICATION DELETED Should you forget to cancel your PIN at the remote extension, contact the extension and ask them to dial # 25. -
Page 31: Follow Me
This feature allows you to activate Call Forwarding at a remote extension to enable calls to follow you from extension to extension. Activate Follow Me When you arrive at the remote extension where you wish to receive calls made to your extension. - lift handset, listen for internal dial tone - dial 25 and your PIN... -
Page 32: Optional Features
Speed Dialling via Programme Key Spare keys on the optiset E telephone and on the add-on Key Module are available for programming of direct dialling numbers, internal or external. There are two types of Direct Dialling keys available: 1. Direct Destination Select (DDS) keys These keys are programmable by yourself for any external numbers, subject to your trunk barring limit. -
Page 33: Individual Abbreviated Dialling
Individual Abbreviated Dialling In addition to the System Abbreviated Dialling lists you may programme 10 additional numbers, under the dial keypad digits 0 - 9 , for your exclusive use. These numbers will however be subject to any trunk barring limits which apply to your extension. -
Page 34: System Abbreviated Dialling
System Abbreviated Dialling The system allows for the storage of 16000 external telephone numbers divided into 16 groups, each containing 1000 numbers. You can have access to only two groups i.e. 2000 numbers. By utilising the System Abbreviated Dialling, you will be permitted to dial specific numbers that would be outside your normal trunk barring limits. -
Page 35: Stored Number Redial
Stored Number Redial This feature allows you to store any number for later re-dialling. The number may be stored for as long as required. Store a Number You have dialled a number and have not been answered or the number is busy, do not disconnect. -
Page 36: Timed Reminder
Timed Reminder Timed reminders or alarms can be programmed to remind you of meetings or appointments. This feature has to be programmed on a key. Programme Timed Reminder on a Key - press Service Menu key - scroll to Key Functions option key to confirm Key Functions option - press - press required key... -
Page 37: Night Service
Timed Reminder - Cont’d Cancel Timed Reminders - press Service Menu key - press Remind key until required alarm is displayed - scroll to Delete? option key to confirm Delete? option - press DELETED - Remind LED goes off if this is the last remaining alarm When the Night Bell rings - dial - you are now connected to the caller... -
Page 38: Key Settings
The Plus (+) and Minus (–) keys allow for the individual settings of the levels of speech, ringing, ring tones and warning tone volume. Change Speech Volume - whilst busy on a call - press + or – keys to adjust Speech volume - press + and –... - Page 39 Key Settings - Cont’d To Change Hands-free Mode - do not lift handset - press + and – keys simultaneously - scroll to Hands-free Mode option key to confirm Hands-free Mode option - press SOUND PROOFED - press + key NORMAL ROOM - press + key REVERBERATING...
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Page 40: Optiset E Menu Functions
optiset E Menu Functions Variable Call Forward (11) Fixed Call Forwarding (12) Speed Dial Save Number Redial DDS (14) DSS (15) Return? Camp-on Voice Call Protect Call Forward Voice Calling Conference Park Paging Hunting Output Remind Data Messenger Call Return? Variable Call Forward Service Destinations... -
Page 42: Optiset E Memory
optiset E memory... -
Page 43: Electronic Notebook
Electronic Notebook Programme External Numbers and Names - press MENU key - press - enter required name - press - enter required number (preceded by 0 for external no.) - press - enter additional information (i.e. company name or cell number) - press (up to 5 rows can be used for other information) - press END key to exit Electronic Notebook functions... - Page 44 Siemens Telecommunications (Pty) Ltd. Private Bag X71 Halfway House 1685...