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Table of Contents
Related Manuals for Siemens 9751 CBX
Summary of Contents for Siemens 9751 CBX
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Page 1: User Guide
User Guide Single Line Telephone for 9751 CBX and Hicom 300 E CS... - Page 2 Siemens sales and service personnel, as well as Siemens’ business partners, are available to work with you to help you prevent this type of unauthorized use of your telecommunica- tions system.
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Page 3: Table Of Contents
Contents ..........v Preface. - Page 4 Group Pickup ........2-17 Night Pickup .
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Page 5: Preface
Preface Purpose of This Guide This guide describes your Hicom 300E Communications Server single-line analog telephone. It teaches you how to use the features of your telephone to perform various important functions. How to Use This Guide v... -
Page 6: Organization Of This Guide
Organization of This Guide The guide is organized as follows: Chapter 1, “Introduction,” introduces you to the Siemens single-line analog telephone and its features. Chapter 2, “System Features,” gives you the steps to follow when you use the basic features. -
Page 7: Introduction
Chapter 1 Introduction This chapter introduces you to your Siemens single-line analog telephone and explains how to use it when connected to a Siemens Communications Server. After you learn how to use your telephone, you will be able to forward calls to other extension numbers, answer calls ringing at other extension numbers, leave a “message waiting”... -
Page 8: Using Your Telephone System
• Use the flash function. Using Hookswitch Flash The method you use to flash depends on whether you have a Siemens Flashphone telephone or a standard single-line telephone. If you have a standard single-line or wall-mounted telephone, press the hookswitch momentarily and listen for the pulse tone followed by the dial tone. -
Page 9: Flash Function
Using the FLASH Key If you have a Siemens Flashphone telephone, press the FLASH key on the lower right-hand corner of the keypad and listen for the dial tone. The only function of the hookswitch is to disconnect calls. -
Page 10: Access Codes
Access Codes Some calls require that you enter a special access code before completing the call. In this guide, is used as the access code for an outside line. Contact your system administrator for your system’s access codes. 1-4 Single-Line User Guide... -
Page 11: System Features
Chapter 2 System Features This chapter describes your communications server features and gives you the steps needed to use the features. Read through and practice the first few features in the next section, so that you become comfortable with the system before going on to the more complex features. -
Page 12: Putting Calls On Hold
Note: If all trunks are busy when you make your call, you will hear a fast busy tone. If your system has call queuing, use the callback request feature (“Standby Queuing” on page 2-14) to wait for the next available outside line. In this guide, is the access code used to access a trunk. -
Page 13: System Hold
2. Listen for the pulse tone and the dial tone. 3. Dial to reconnect to the first call. Park Park lets you move a call to an extension and hold it there, without ringing that extension. You or another party can then retrieve the call from the extension as needed. -
Page 14: Transferring Calls
Retrieve a call on system hold as follows: 1. Lift the receiver. 2. Listen for the dial tone. 3. Dial 4. Dial the number of the destination (0 through 9). 5. Begin speaking. Transferring Calls The transfer feature allows you to transfer a call to another extension number or to the company operator. -
Page 15: Connecting Calls
Transfer a call to another extension number as follows: 1. Press flash. 2. Listen for the pulse tone and the dial tone. 3. Dial the extension number. 4. Announce the caller. 5. Hang up. Connecting Calls The connection between the caller and the person receiving the transferred call is complete when you hang up. -
Page 16: Using The Other System Features
Using the Other System Features This section describes other features available when you make calls: • Busy override • Callback request and trunk queuing • Conference call • Consultation hold • Fixed one-way speaker call • Last number redial • Message waiting •... -
Page 17: Callback Request And Trunk Queuing
Callback Request and Trunk Queuing Callback request lets you make a call, hang up, and have the system call you back when: • A busy extension number you are calling becomes available • A ringing extension number you are calling is used again and then becomes available •... -
Page 18: Conference Call
Conference Call The conference call feature allows you to connect up to eight parties, including yourself, in a telephone conversation. The other parties besides yourself can be on outside lines or extensions. If a called party refuses the conference call, is busy, or does not answer, you can reconnect to the conference. -
Page 19: Consultation Hold
Disconnect the last party added as follows: 1. Press flash. 2. Listen for the pulse tone and the dial tone. 3. Dial 4. Press flash to reconnect to the conference call. Consultation Hold The consultation hold feature lets you place a call on hold and call another party. -
Page 20: One-Way Speaker Call
One-Way Speaker Call This feature allows you to speak through your single-line receiver to any ROLMphone telephone with a speaker. Transmit a call through any ROLMphone telephone speaker as follows: 1. Lift the receiver. 2. Listen for the dial tone. 3. -
Page 21: Message Waiting
Message Waiting The message waiting feature allows you to leave a message waiting on an unanswered ROLMphone telephone. A message waiting indicates that someone has tried to reach you and wants you to return the call. A PhoneMail voice-processing system notification indicates that you have received one or more new PhoneMail messages. -
Page 22: One-Way Broadcast Speaker Call
One-Way Broadcast Speaker Call This feature allows you to speak through your single-line receiver to the speakers of up to 40 phones that are multiple line appearances of the same extension. Transmit a call through up to 40 ROLMphone telephone speakers as follows: 1. - Page 23 Pick a call and add it to a conference as follows: 1. During a two-party call or conference call, press flash. 2. Listen for the pulse tone and the dial tone. 3. Dial 4. Dial the extension where the call to be picked up is located. If the call you are picking up is on busy standby queuing for your line, you will already be connected to it now.
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Page 24: Saved Number Redial
Saved Number Redial Saved number redial allows you to save a number that you have dialed. You can save only one number at a time; each time you save a number, you erase the number you previously saved. Save an outside number you have dialed as follows: 1. - Page 25 On Version 6.3 and higher, you can also be set up at the communications server for up to 30 codes, in groups of 10. If you are set up for more than ten, they follow a double-digit scheme (00 through 29).
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Page 26: System Speed Dialing
System Speed Dialing System speed dialing allows you to dial frequently called numbers by dialing a 2-digit system speed code. Contact your system administrator for a list of your system speed codes. A code set up for system speed can include an initial personal identification number (PIN) if one is necessary to make an outside call. -
Page 27: Answering Calls
Answering Calls This section describes the features available for answering calls: • Group pickup • Night pickup • Station pickup Group Pickup The group pickup feature allows you to answer a call to a ringing extension number in your pickup group, without knowing the extension number. -
Page 28: Station Pickup
Answer an incoming night call as follows: 1. When you hear the night alerting tone, lift the receiver. 2. Listen for the dial tone. 3. Dial 4. Begin speaking. Station Pickup The station pickup feature allows you to answer a call that is ringing at another extension number, if you know the extension number. -
Page 29: Forwarding Calls
Forwarding Calls This section describes these forwarding features: • Fixed forwarding • Variable forwarding Fixed Forwarding The fixed forwarding feature allows your calls to be automatically forwarded to another extension number. Fixed forwarding is often used to forward unanswered calls to the PhoneMail system or to a message center. - Page 30 You can set up your extension number to forward the following types of calls: • Internal only • External only • Both internal and external You can select the conditions under which both internal and external calls are forwarded: • When your extension number is busy •...
- Page 31 4. Dial the extension number. For all-condition forwarding (# 9 1, # 9 2, # 9 3), you can dial and the outside number that you want as your forwarding target. 5. Listen for the confirmation tone. Cancel variable forwarding as follows: 1.
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Page 32: Blocking Calls
Blocking Calls This section describes the features available for blocking calls: • Do not disturb (DND) • Privacy Do Not Disturb The DND feature allows you to temporarily block incoming calls to your extension number. Note: You can continue to make outgoing calls from your extension number after using the DND feature. -
Page 33: Managerial Features
Chapter 3 Managerial Features This chapter describes the managerial features you can use. These features provide you with authorization, charge calling, bad line reporting, and telephone swapping capabilities. The chapter also describes hunt groups. Managerial Features 3-1... -
Page 34: Using The Authorization Features
Using the Authorization Features The personal identification number (PIN) authorization features are: • Forced authorization • Remote authorization The PIN feature allows you to dial a unique number so that you can: • Call an outside number from a telephone that does not normally allow external calls •... -
Page 35: Remote Authorization Code
6. Listen for the dial tone and the confirmation tone. 7. Dial the outside number. Remote Authorization Code The remote authorization feature lets you activate your PIN at a telephone that you are temporarily using. This allows you to access the same features as if it were your telephone. -
Page 36: Charging Calls To Accounts
Charging Calls to Accounts Call detail recording (CDR) is a feature that allows calls to be charged to account numbers. The next section describes its use with the account number feature. Account Number The account number feature lets you charge a call to an assigned account number. - Page 37 Automatically record the account code and other call details before you place a call as follows: 1. Lift the receiver. 2. Listen for the dial tone. 3. Dial 4. Dial the account code. 5. Listen for the dial tone. 6. Dial and the outside number.
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Page 38: Dealing With Problem Lines
Dealing with Problem Lines This section describes the feature that lets you deal with problem lines. Bad Line Reporting The bad line reporting feature allows you to report a bad connection (for example, static, low volume, or crosstalk) while you are engaged in a call, without disconnecting it. -
Page 39: Using Hunt Groups
Using Hunt Groups This section describes hunt groups. These groups consist of a group of telephones set up to move an incoming call automatically from one telephone to another until it is answered or until the caller hangs up. If your telephone is a hunt group member, a hunt group call will advance from your telephone to the next member only if your telephone is busy, or if configured for no-answer advance, when the call goes unanswered for a predetermined period. -
Page 40: Hunt Group Patterns
You can only join a station hunt group if your telephone has been assigned the station hunt group COS. (Ask your communications server system administrator whether your telephone has it.) You can only be a member of one station hunt group. However, other linear hunt groups can include you as the last member of their groups. -
Page 41: Removing Yourself From A Hunt Group
On Version 6.3 and higher, the final member in a linear-pattern pilot hunt group can forward calls to any other call-forwarding destination. Removing Yourself from a Hunt Group If you want to prevent hunt group calls from advancing to your telephone, you can use the no-hunt feature to temporarily remove your telephone from the group. - Page 42 Note: Inform the members of your old group that you have left and that their telephone must be programmed for your old destination. Clear your station hunt destination as follows: 1. Remove your telephone from the hunt group (see the next page). 2.
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Page 43: Using The Trace Call
Using the Trace Call This section discusses the trace call, which lets you record a caller’s telephone number on a system printout. You can trace a call manually and then ask your system administrator for a printout of the number. If automatic trace call has been assigned to your telephone’s COS, all calls to your telephone will be traced and their numbers printed at the communications server. - Page 44 3-12 Single-Line User Guide...
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Page 45: Feature Code Quick Reference
Appendix A Feature Code Quick Reference Use the following list as a quick reference for feature access codes: Account number Flash Bad line reporting Busy override Callback request Flash Callback queuing cancellation Conference call Do not disturb Do-not-disturb cancellation Forwarding cancellation Forwarding cancellation, fixed Forwarding cancellation, variable Forwarding, fixed... - Page 46 Message waiting cancellation Night pickup Park Flash Pickup Flash Repeat (call) saved number Saved number redial Flash Speaker call, fixed one-way Speaker call, one-way Speaker call, one-way broadcast Station pickup Station speed dialing, set up Station speed dialing System hold Flash System speed dialing plus...