Siemens Hicom Office PhoneMail Installation And System Administrator's Manual page 52

lleg_sa.c06
Setting Up Your System
Setting the Human Attendant Parameters
1. Parameter 1 is the human attendant's extension number.
Depending on the country code you have set for your system, the human attendant's
extension will default either to 0 or 9. If you change this default to any other extension
number, you should also disable the mailbox associated with that extension number.
Otherwise, calls that should go to the general delivery mailbox will instead be routed
to the private mailbox associated with the attendant's extension.
For instructions on disabling mailboxes, refer to Section 6.6, "Disabling Office
PhoneMail Mailboxes", on page 6-8.
2. Parameter 2 is the number to which callers will be transferred after pressing "0" or "9" (de-
pending on your system's country code). This number can be the same as — or different
from — the human attendant's extension number specified in Parameter 1.
3. Parameter 3 is the extension number that will be notified (via the Message Waiting Indicator
light) that a message has been left in the General Delivery Mailbox.
If you set Parameter 1 and Parameter 2 to the same extension, then a caller who reaches the
Auto Attendant and doesn't press any DTMF keys, or who presses 0 or 9 from the Auto Atten-
dant or from inside a subscriber's mailbox, will be transferred to that extension. If the human
attendant is unavailable to answer the transferred call, Office PhoneMail will forward the unan-
swered call to the Auto Attendant. At this point, the caller can dial a different extension, choose
to leave a message in the general delivery mailbox, or try again to reach the human attendant
(by pressing 0 or 9, or by timing out). In this manner, the caller will continue to loop between the
Auto Attendant and the extension specified in Parameters 1 and 2 until either the human atten-
dant answers the call or the caller hangs up.
If you set Parameter 1 and Parameter 2 to different extensions, then a caller who would nor-
mally be answered by the human attendant will be forwarded once to the Auto Attendant if the
human attendant does not answer at the extension specified in Parameter 1. From the Auto
Attendant, the caller can ask to be transferred to the human attendant by pressing 0 or 9 (or by
not pressing any DTMF keys). Office PhoneMail would then transfer the call to the extension
specified in Parameter 2. If the subscriber at that extension does not answer, Office PhoneMail
will invite the caller to leave a message. This message will be left in the mailbox associated with
the Parameter 2 extension (if it has been enabled), or in the General Delivery mailbox (if it has
not).
Whether you set Parameters 1 and 2 to the same or different extensions, you must set
Parameter 3 to specify which extension Office PhoneMail should notify (via the Message Wait-
ing Indicator light) when a new message arrives in the General Delivery mailbox.
To set your attendant parameters during system setup:
1. From the top-level system administration menu, elect to change system parameters
by pressing
2. To "set the attendant parameters," press
6-12
.
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Hicom Office PhoneMail, Version 1, Installation and System Administration Guide
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G281-0507-00
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April 15, 1998