Beckman Coulter UniCel DxC 600 Instructions For Use Manual page 462

Table 12.10 Error Messages and Corrective Actions (Continued)
ID Pop-up
Class #
0x057A0008 Rack Out of Range
4
0x057A0009 Duplicate Rack ID rack
4 #
Event Log
CAU: Invalid Rack ID The bar code reader was unable to
identify the rack within a specified range
Message ID: 0x057A0008
(1-999) during a load or unload of the
Subsystem: SRShttl
rack.
CAU: Duplicate Rack ID This error occurs during a load when a
rack ID is read by the bar code reader
Message ID: 0x057A0009
and an identical rack ID is already
Subsystem: SRShttl
present on the system. The system
Rack ID: rack # cannot use duplicate ID racks
simultaneously.
Description
• If this occurs on a rack load:
— Check that the bar code label is on the rack
and facing to the right.
— Check the condition of the bar code label on
the rack.
• If this occurs on a rack unload, perform Unload
All. Refer to
• If the error continues, compare the racks shown
on the Main screen with the racks present on the
Sample Carousel to make sure the rack is
physically present.
— If on Main screen, but the rack is not
physically present, reboot system. Refer to
Shutdown.
— If on Main screen, and the rack is physically
present, shuttle latch may not have hooked
the rack properly. Contact Beckman Coulter
Support Center for additional information.
• If this error occurred during a rack unload, check
the results for the samples in the misread rack.
• Compare the number of the rack that was
rejected with the racks currently on the analyzer
by looking at the Main Screen.
• Check the actual bar code that is on the rack
correlates with the number that the system is
rejecting.
• Switch samples to a rack with a different ID or
wait until the samples in the previous rack has
completed testing and has been offloaded.
• If the Main screen shows the Rack, but it is
physically not on the instrument, use the Unload
All feature to clear the sample wheel. Refer to
Unload All
Corrective Action
Unload All Racks.
Racks.