Automated Attendant - NEC SL1100 Feature Manual

ISSUE 3.5
Description
The Automated Attendant answers outside calls on each trunk, according to the time of day and day of
the week. The Answer Table is an integral part of the Automated Attendant. The Automated Attendant
can automatically answer the phone system incoming calls, play an Instruction Menu message, and
provide dialing options to callers. There are three major Automated Attendant components:
• Answer Table on page 2-19
The Answer Table determines how the Automated Attendant answers outside calls on each trunk,
according to the time of the day and day of the week. The Answer Table divides the time of day and
day of the week into individual schedules, which in turn assign a Call Routing Mailbox to each call.
When a specific schedule is not in effect, the Answer Table uses its Default Mailbox to determine
routing.
By default, all trunks use Answer Table 1. Answer Table 1 has a single schedule that runs Monday
through Friday from 8:30 AM to 5:00 PM.
• Routing Mailbox on page 2-213
A Call Routing Mailbox is a mailbox associated with an individual Answer Table schedule or the
Default Mailbox. It specifies which dialing options (Dial Action Table) are available to callers. It also
provides the Instruction Menu to callers which typically greets the callers and describes the dialing
options.
By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30 AM to
5:00 PM. This schedule and the Default Mailbox both use Call Routing Mailbox 1.
• Dial Action Table on page 2-60
After the Automated Attendant answers, the Dial Action Table provides the dialing options to callers.
Each digit a caller can dial is assigned a specific action (function) in the Dial Action Table. The dial
action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the
Answer Table setup.
By default, Call Routing Mailbox 1 uses Dial Action Table 1.
The block diagram below shows the default InMail Automated Attendant configuration.
InMail Feature Manual

Automated Attendant

SL1100
A
2-31