Automated Attendant - NEC DSX PRODUCT DESCRIPTION Manual

Automated Attendant

Automatically answers the telephone system's incoming calls, plays an Instruction Menu
message, and provides dialing options to callers.
For a built-in call answering capability when IntraMail is not installed, see Automated
Attendant, Built-In
The Automated Attendant answers outside calls on each line, according to the time of the day and day of the
week that the call is ringing. The Automated Attendant can automatically answer the telephone system's incom-
ing calls, play an Instruction Menu message, and provide dialing options to callers. There are 3 major compo-
nents:
Answer Tables (page 96)
❥
The Answer Table (8 maximum) determines how the Automated Attendant answers outside calls on each
line, according to the time of the day and day of the week that the call is ringing. The Answer Table
divides the time of day and day of the week into individual schedules, which in turn assign a Call Rout-
ing Mailbox to each call. When a specific schedule is not in effect, the Answer Table uses its Default
Mailbox to determine routing.
- By default, all lines use Answer Table 1. Answer Table 1 has a single schedule that runs Monday
through Friday from 8:30AM to 5:00PM.
Call Routing Mailbox (page 102)
❥
A Call Routing Mailbox (16 maximum) is a mailbox associated with an individual Answer Table schedule or
the Default Mailbox. It specifies which dialing options (Dial Action Table) are available to callers. It also
provides the Instruction Menu to callers which typically greets the callers and describes the dialing options.
- By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM to
5:00PM. This schedule and the Default Mailbox both use Call Routing Mailbox 1.
Dial Action Table (page 104)
❥
Once the Automated Attendant answers, the Dial Action Table (16 maximum) provides the dialing
options to callers. Each digit a caller can dial is assigned a specific action (function) in the Dial Action
Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn
depends on the Answer Table setup.
- By default, Call Routing Mailbox 1 uses Dial Action Table 1.
DIL to Voice Mail
●
Master (700) ●
Lines Route to
●
Answer Table 1
Answer Table 1
All Lines
Use Answer
Table 1
DSX Product Description
(page 100) .
3112-01: Direct Termination (Day)
3112-04: Direct Termination (Night)
Automated Attendant Answering (Default)
3131-02: Answer Table
421x-Answer Table
●
Schedule 1 or
4212: Schedule
●
4211-01: Default Mailbox
Default Mailbox ●
Call Routing
422x: Routing Mailboxes (001)
●
Mailbox 001
Dial Action
Table 1
Which Chooses Call
Routing Mailbox 001.
Calls always route to Call Routing Mailbox 001
- Schedule 1 active M-F 8:30AM-5:00PM.
- Default Mailbox active all other times.
To record a new Instruction Menu
Message (from Extension 300):
Automated Attendant
V-MAIL + SA + I + 001
Built-In Automated Attendant
#AG + 001
423x: Dial Action Tables
●
And Dial Action
Table 1
Dial Action Table 1
Dialing Options
Dial an extension number, or
0 for the operator
With these
dialing options
IntraMail Features ◆ 99