Unscreened Transfer - NEC SL1100 Feature Manual

SL1100
Description
Unscreened Transfer is an Automated Attendant option that allows callers to directly dial system
extensions. Unscreened Transfer (and its related feature Screened Transfer) allows the InMail
Automated Attendant to transfer outside calls to system extensions without a live receptionist or
operator. It is similar to telephone system unscreened transfers in which the transferring party
immediately extends the call. After an Automated Attendant caller dials an extension, InMail transfers
the call to the destination and hangs up. Any recalls or additional routing are handled by the telephone
system - just as with any other unscreened transfer.
U
Screened vs. Unscreened Transfer
Both Screened and Unscreened Transfers allow Automated Attendant callers to directly dial system
extensions. The following summarizes the differences between these two types of Automated
Attendant transfer.
• With Unscreened Transfer, calls from the Automated Attendant ring like other transferred calls and
display the incoming Caller ID data (if provided by telco and enabled in programming). Screened
Transfers ring like Intercom calls and do not display Caller ID until the call is answered.
• Both Screened and Unscreened Transfers route unanswered calls to the subscriber's greeting
(recorded or default) so the caller can leave a message. However, only Screened Transfer allows
the caller to dial 2 to reach the Next Call Routing Mailbox options (if programmed).
Unscreened Transfer and Inactive Mailboxes
An Unscreened Transfer goes through to the destination extension even if the destination doesn't
have an active mailbox. If the Unscreened Transfer is unanswered at the destination, the call returns
to the Automated Attendant.
• Call = Call answered by the Automated Attendant
• Extension = Extension dialed by Automated Attendant caller
If Auto Attendant Direct to Voice Mail is off, see
With Active
Greeting Recor-
ded
With Active
Greeting Not
Recorded
If Auto Attendant Direct to Voice Mail is on, see
2-238
Unscreened Transfer (UTRF) Operation
Auto Attendant Direct to Voice Mail on page
Extension Idle
Transfers call to extension.
• If answered, connects call (just
like a phone system transfer).
• If unanswered *1 in a default
phone system, plays greeting
(so caller can start recording).
Transfers call to extension.
• If answered, connects call (just
like a phone system transfer).
• If unanswered
*1
in a default
phone system, plays name (if re-
corded) or extension number. In-
Mail then prompts caller to leave
*2
a message.
Auto Attendant Direct to Voice Mail on page
Extension Idle

Unscreened Transfer

Extension Busy
1. Transfers call to extension.
2. Retrieves call.
3.
*1
If unanswered in a default
phone system, plays greeting
(so caller can start record-
*2
*2
ing).
Transfers call to extension.
• If answered, connects call (just
like a phone system transfer).
• If unanswered
*1
in a default
phone system, plays name (if
recorded) or extension number.
InMail then prompts caller to
*2
leave a message.
Extension Busy
ISSUE 3.5
2-26.
Extension in DND
1. Transfers call to extension.
2. Retrieves call.
3.
*1
If unanswered in a default
phone system, plays greeting
(so caller can start record-
*2
ing).
Transfers call to extension.
• If answered, connects call (just
like a phone system transfer)
• If unanswered
*1
in a default
phone system, plays name (if re-
corded) or extension number. In-
Mail then prompts caller to leave
*2
a message.
2-26.
Extension in DND
Unscreened Transfer