Acd Delay Announcement - NEC SL1100 Feature Manual

SL1100
(This feature is for V1.5 or higher)
Description
The InMail can now support Automatic Call Distribution Delay Announcements. Use Program 41-19 :
ACD Voice Mail Delay Announcement to assign In-Mail Call Routing Mailboxes as ACD Delay
Announcement Mailboxes.
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Conditions
• Main Software Version V1.5 or higher is required for the InMail to support ACD Delay
Announcement.
• The KSU must be licensed for ACD and In-Mail for this feature to work.
• Call Routing Mailboxes used for Delay Announcements cannot be used for other voice mail
features.
• Call Routing boxes used for dialing options cannot be used for other voice mail features.
• When Voice Mail Delay Announcements are being played, InMail talk paths (ports) are used.
• InMail cannot be used for ACD Night Announcement.
• If a caller chooses to dial out of a queue during the delay announcement the caller is immediately
removed from the queue.
Default Settings
None
System Availability
Terminals
Not applicable
Required Component(s)
License for InMail
Related Features
Automatic Call Distribution
2-8

ACD Delay Announcement

ISSUE 3.5
ACD Delay Announcement