Directory Dialing - NEC SL1100 Feature Manual

ISSUE 3.5
Description
Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the first few
letters in the extension user's name. With Directory Dialing, the caller does not have to remember the
extension number of the person they wish to reach - just their name. Here is how Directory Dialing
works:
1. When the Automated Attendant answers, it sends the call to a Directory Dialing Mailbox.
(Optionally, the caller may be asked to dial a digit to access Directory Dialing.)
2. The Directory Dialing Mailbox plays the Directory Dialing Message (recorded by the System
Administrator) which asks the caller to dial letters for the name of the person they wish to reach.
3. The caller dials the letters for the person's name plus #. They can dial by first name or last name,
depending on how the Directory Dialing Message was recorded and the Directory Dialing Mailbox
was set up.
4. InMail searches the list of programmed extension names for a match of the caller-entered letters.
5. Voice prompts announce the first three matches, and allow the caller to dial a digit (1 ~ 3) to reach
one of the announced matches. Additionally, the caller can dial 4 to hear additional matches (if
any).
6. The caller dials the digit for the extension they wish to reach, and InMail sends the call to that
extension. The call is sent as a Screened or Unscreened transfer, depending on programming.
For callers to use Directory Dialing, the system must have a name programmed for each extension (up
to 12 characters, A ~ Z, using upper and lower case letters). Each extension should also have a name
recorded in their Subscriber Mailbox. In addition, each extension used by Directory Dialing must be
installed and must have their Subscriber Mailbox active.
The Directory Dialing Mailbox is a Routing Mailbox assigned as a Directory Dialing Mailbox. See
Routing Mailbox for Directory Dialing on page 2-66
Dialing on page 2-69 for more information.
Related Features
Directory Dialing Mailbox on page 2-75
A Directory Dialing Mailbox is the type of mailbox required to implement Directory Dialing.
System Administrator on page 2-229
Only the System Administrator can record the Directory Dialing Message.
InMail Feature Manual

Directory Dialing

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2-65