Attendant Call Queuing - NEC SL1000 Features And Specifications Manual

SL1000
Description
Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy
tone. This helps minimize call congestion in systems that use the attendant as the overflow destination
for unanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls to route
to the attendant when their primary destination is busy. With Attendant Call Queuing, these unan-
swered calls would normally "stack up" for the attendant until they can be processed.
The 32 call queue total includes Intercom, DISA, DID, DIL and transferred calls. If the attendant does
A
not have an appearance for the queued call, it waits in line to be answered. If the attendant has more
than 32 calls queued, an extension can Transfer a call to the attendant only if they have Busy Transfer
enabled.
Attendant Call Queuing is a permanent, non-programmable system feature.
Conditions
• Forwarding when unanswered or busy can occur only at the attendant if there are more than 32 calls
in queue.
• Assigning a station as operator in Program 20-17-01 enables call queuing function.
• Program 20-17-01 setting overrides setting in Program 20-09-07:Call Queuing Class of Service Op-
tion when set to disable.
Default Settings
Enabled
System Availability
Terminals
Any Multiline Terminal assigned as an operator
Required Component(s)
None
Related Features
Call Forwarding
Guide to Feature Programming
Program
Number
11-01-01
20-01-01
20-09-07
20-17-01
24-02-01
1-32
Program Name
System Numbering - Service Code
System Options - Operator Access Mode
Class of Service Options (Incoming Call Service) - Call
Queuing
Operator Extension - Operator's Extension Number
System Options for Transfer - Busy Transfer

Attendant Call Queuing

Refer to Programming Manual.
0
COS 01~15 = 0
200
0
ISSUE 1.0
Default
Attendant Call Queuing