Problem Solving - Honeywell touchpoint Pro Operating Instructions Manual

MAN0923_Issue 3_04/15
This section explains how to deal with problems that may be encountered when using Touchpoint Pro.
If a problem persists please contact Honeywell Analytics for advice, using the contact details given on the
last page of this manual.
9.1 Troubleshooting
Category Fault / Problem
User Interface Lost Admin password
(touchscreen)
User Interface Screen has locked up
(touchscreen)
User Interface Screen does not work
(touchscreen) as expected
User Interface Web browser already
open' error message
Configuration Unexpected timeout
during configuration
Inhibit Mode Cannot clear Inhibit
from a Channel
I / O channels Channel / alarm is
not functioning as
expected

9. Problem Solving

Possible Cause
User error
Internal
communication
issue
Screen calibration
Windows
limitation: Browser
does not fully shut
down on exit, or
other instances
remain open on
exit
When you enter
the System
Setup menu,
a 20 minute
configuration
timeout is active
separate to the
user login timeout
It is possible
to have more
than one inhibit
condition active on
a channel, and you
have to resolve all
inhibit conditions
before the inhibit
can be cleared
Some parameters
may be defined in
a different way
129
Remedial Action
A Honeywell authorised engineer can rescue a locked-out
Administrator, but this requires an on-site Service call and
installation of a special token and one-time pass phrase.
On the front panel, press the Accept and Reset buttons together
for 10 s, which will restart the Communication Board.
Calibrate the touchscreen. To do this:
1. Login
2. Select Extras>Global Settings>Panel Configuration>Calibrate
Touch Panel
3. Follow the instructions using a stylus or similar.
4. When done, use the Back button to exit.
Note: You may get a fault light if you leave the touchscreen
calibration selected and unused for a period of time. Continue with
the calibration to clear the fault.
CTRL+ALT+DEL>Start Task Manager>Processes>[Chrome.
exe]>End Process (or your [browser.exe] of choice.) Close Task
Manager and relaunch your browser.
To avoid this timeout, send a value to the Touchpoint Pro system
within the 20 minute period.
If the timeout has occurred, it may be necessary to set the module
back to Normal state. Navigate to the System Setup screen, select
the module and from the popup menu select Normal state.
If this was a first time configuration, all data will have been deleted
and the channel decommissioned. If you were editing a channel,
any data not sent to the Touchpoint Pro system will be lost.
Ensure all Inhibits are cleared.
Check the definitions of parameters in Commissioning, Channel
Configuration and verify settings accordingly.
Touchpoint Pro
Operating Instructions