Toshiba Strata CTX ACD System Manuals

Manuals and User Guides for Toshiba Strata CTX ACD System. We have 1 Toshiba Strata CTX ACD System manual available for free PDF download: Manual

Toshiba Strata CTX ACD System Manual

Toshiba Strata CTX ACD System Manual (60 pages)

Digital Business Telephone Systems

Brand: Toshiba | Category: Telephone System | Size: 2.36 MB

Table of Contents

Limited Warranty
3
Table of Contents
5
Introduction

7
- Organization
  7
- Conventions
  8
- Related Documents/Media
  9
  - General Description
    9
  - User Guides and Manuals
    9
  - CD-Roms
    9
Chapter 1 - System Administrator

11
- Action Buttons
  12
- First-Time Set up
  12
- Miscellaneous Tab
  13
- Unavailable Reasons
  14
- Actions Tab
  15
- Supervisors Tab
  26
- Agents Tab
  28
- ACD Groups Tab
  30
  - General Tab
    31
  - Call Management Tab
    32
  - Agents Tab
    34
  - Supervisors Tab
    36
  - Alarms/Notification Tab
    38
  - Miscellaneous Tab
    40
- Recording Announcements
  42
Chapter 2 - Strata ACD

47
- Set up ACD Views
  47
- View Groups
  48
- View Calls
  50
- View Ports
  51
- View Clients
  52
- Strata ACD Events
  53
- Toshiba-Keyset Interface
  54
- MIS Server
  55
Index

57

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