Troubleshooting By Symptom; General Problems; Hard Disk Drive Problems - Lenovo HX1310 Installation And Service Manual

See Appendix A "Integrated management module 2.1 (IMM2.1) error messages" on page 179, Appendix
B "UEFI/POST diagnostic codes" on page 819, and Appendix C "DSA diagnostic test results" on page
843 for more information.

Troubleshooting by symptom

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
If you cannot find a solution to the problem in these tables, see Appendix C "DSA diagnostic test results" on
page 843 for information about testing the server and "Running the DSA Preboot diagnostic programs" on
page 61 for additional information about running DSA Preboot program. For additional information to help
you solve problems, see "Start here" on page 47.
If you have just added new software or a new optional device and the server is not working, complete the
following steps before you use the troubleshooting tables:
Step 1. Check the system-error LED on the operator information panel (see "Operator information panel"
on page 15).
Step 2. Remove the software or device that you just added.
Step 3. Run Dynamic System Analysis (DSA) to determine whether the server is running correctly (for
information about using DSA, see Appendix C "DSA diagnostic test results" on page 843).
Step 4. Reinstall the new software or new device.

General problems

Use this information to solve general problems.
Table 8. General symptoms and actions
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
• Go to the Support Web site at http://www.lenovo.com/support to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom
A cover latch is broken, an
LED is not working, or a similar
problem has occurred.
The server is hung while the
screen is on. Cannot start the
Setup Utility by pressing F1.

Hard disk drive problems

Use this information to solve hard disk drive problems.
Action
If the part is a CRU, replace it. If the part is a microprocessor or the system board,
the part must be replaced by a trained technician.
1. See "Nx-boot failure" on page 83 for more information.
2. See "Recovering the server firmware (UEFI update failure)" on page 81 for more
information.
.
Chapter 3 Troubleshooting
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