Imm Events That Automatically Notify Support - Lenovo HX1310 Installation And Service Manual

Automatically contact Service
If this field is set to Yes, and you have enabled Electronic Service Agent (ESA), Lenovo Support will be
notified automatically if the event is generated.
While you wait for Lenovo Support to call, you can perform the recommended actions for the event.
User response
The actions that you should perform to solve the event.
Perform the steps listed in this section in the order shown until the problem is solved. After you perform
all of the actions that are described in this field, if you cannot solve the problem, contact Lenovo Support.
Note: This list includes error codes and messages that might not apply to this machine type and model.
The following is the list of IMM2.1 error messages and suggested actions to correct the detected server
problems. For more information about IMM2.1, see the Integrated Management Module II User's Guide
at http://publib.boulder.ibm.com/infocenter/systemx/documentation/topic/com.lenovo.sysx.imm2.doc/
product_page.html.

IMM Events that automatically notify Support

You can configure the Integrated Management Module II (IMM2) to automatically notify Support (also known
as call home) if certain types of errors are encountered. If you have configured this function, see the table for
a list of events that automatically notify Support.
Table 33. Events that automatically notify Support
Event ID
40000086-00000000
40000087-00000000
400000cb-00000000
400000cc-00000000
400000d5-00000000
400000d6-00000000
80010202-0701ffff
80010902-0701ffff
806f0021-2201ffff
806f0021-2582ffff
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HX1310, HX2310-E, HX3310, HX3310-F Installation and Service Guide
Message String
Test Call Home Generated by user [arg1].
Manual Call Home by user [arg1]: [arg2].
The RAID controller has problem with the battery.
Please contact technical support to resolve this
issue.([arg1],[arg2],[arg3],[arg4],[arg5])
The RAID controller detected
unrecoverable error. The controller needs
replacement.([arg1],[arg2],[arg3],[arg4],[arg5])
One or more virtual drives have problem.
Please contact technical support to resolve this
issue.([arg1],[arg2],[arg3],[arg4],[arg5])
Drive error was detected by RAID controller.
Please contact technical support to resolve this
issue.([arg1],[arg2],[arg3],[arg4],[arg5])
Numeric sensor [NumericSensorElementName] going low
(lower critical) has asserted. (CMOS Battery)
Numeric sensor [NumericSensorElementName] going
high (upper critical) has asserted. (SysBrd 12V)
Fault in slot [PhysicalConnectorSystemElementName] on
system [ComputerSystemElementName]. (No Op ROM
Space)
Fault in slot [PhysicalConnectorSystemElementName] on
system [ComputerSystemElementName]. (All PCI Error)
Automatically
Notify Support
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes