Friendly Robotics robomower RL350 Service Manual page 181

Claims approval by Friendly's Customer Support will be sent both to the Distributor and to
Friendly's Finance Department. The approval received from Friendly Customer Support will
enable the Distributor to scrap all the faulty parts defined under a specific report, which had
been approved. Friendly Robotics Finance Department will send a credit note that can be
deducted from future payments to Friendly Robotics.
6.1.1.2 Distributor Warranty Claim Form filling instructions
The Distributor should summarize the Warranty Claims on the Excel file supplied by Friendly
Robotics (see appendix A). The report should be submitted on a monthly basis. This form is
identical to all distributors and is supplied by Friendly Robotics. The distributor should fill only
the yellow cells in the 'Warranty Claims Report' spreadsheet; the second and the third
spreadsheets used as data inputs to fulfill the first spreadsheet; the fourth spreadsheet is
automatically filled summarizing the total parts used.
The following information should be filled in the first spreadsheet:
1. Distributor (cell C6): the name of the distributor company.
2. Country (cell C7): the country where the distributor is active.
3. Product / Model (cell C8): the name of the product / model. Every report should summarize
the Warranty claims of each model separately.
4. Claim Period (month) (cell N6): the month, which this report is referring to. One report
should be sent every month for each product. Do not separate the claims for more than one
report in the same month.
5. Shop rate (€ per hour) (cell N7): The labor cost of the dealer per hour.
6. Claim Date (cell N8): the date, which the Warranty Claims report is sent to Friendly
Robotics.
7. Dealer's Claim No. (column B): the number of the claim received from the dealer.
8. Serial No. (column C): Serial number of the product – it can be found under the Power
Pack. The format of the serial number is IRL with another 10 digits (IRLxxxxxxxxxx) – do
no make any shortening.
9. Operation Hours (column D): total operation hours of the mower.
10. Date of Repair (column E): Date the unit was repaired by the dealer.
11. Date of Sale (column F): Date the product was purchased by the customer.
12. Part used (column H): Fill the item number (changed from 1,2,3 to 128) of the part used,
taken from the second spreadsheet 'Parts List & Cost & Time' (column A). Press cell
number G11 (Part No.) in the first spreadsheet 'Warranty Claims Report' to show the part
list.
13. Part Description, Labor Time and Part Cost (columns I to K): These columns are
automatically filled from the data appeared in the second spreadsheet 'Parts List & Cost &
Time' (for more details about the time claimed calculation refer to appendix B).
14. Part used (columns M, R and V): These are optional columns to be filled in case there is
more than one part replaced in the same claim.
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