Friendly Robotics robomower RL350 Service Manual page 178

6.1 Warranty Claims
6.1.1 Warranty Claims Procedure
This document describes the warranty cost recognition policy for the Robomower from
January 01, 2004 and beyond. It contains guidelines and explanations for filling and reporting the
Warranty claim forms by Friendly authorized distributors to Friendly Robotics and the approval
procedure of the claims by Friendly Robotics.
6.1.1.1 Claim submission procedure
The complete process, starting with a customer complaint and ending with a credit from
Friendly, is illustrated in the flowchart below:
Customer
Robomower has a problem – call
the customer support / Dealer
Dealer
Solves / Repairs problem, fills in
Dealer Guarantee Claim Form
Distributor
Summarizes Claims on
Distributor Guarantee Claim
Form, and submits this to
Friendly Robotics
Friendly Robotics
Examines validity of claims and
approves or disapproves the
claims
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