Friendly Robotics robomower RL350 Service Manual page 180

6.1.1.1.3 Distributor Activities
The distributor should review every claim submitted by a dealer and verify the following:
- Dealer provided all required information and details.
- All faulty spare parts were kept or supplied with the claim and were identified.
- The product repaired was under Warranty.
- The claim is logical in terms of applied solution, time claimed and total claim amount.
A Claim will be approved by the Distributor and included in the Claims report sent to
Friendly, only if all of the above conditions were met.
The Distributor should summarize all approved Warranty claims submitted by the Dealers on
an Excel sheet called Distributor Warranty Claim Form (see appendix A). A separated report
should be formed for every product model (i.e. RL500, RL800, RL550, RL850 and RL1000). At
the top of every report the following should be written:
Distributor name
Country
Product / model
Claim period (month)
The form includes the following details for each claim:
Dealer's claim number
Product serial number
Date of repair
Date of sale
Parts used
Time claimed (time cost, spares cost and administration cost)
FCS Code (codes describe the failure).
The Distributor should summarize Warranty Claim received from the Dealers on a monthly
basis and send the claim to Friendly Robotics every month for the month preceding it. The Claims
should be submitted to Friendly no later than 90 days from the date of the repair.
The Distributor should hold the faulty parts for 90 days from repair or until the claim has
been paid, whichever comes first.
6.1.1.1.4 Friendly Robotics Activities
Friendly Robotics will examine every claim. In order to expedite the claim examination
process, all required details should be provided in the Warranty Claims report in order to prevent
delay in the approval process. Whenever it will be deemed necessary by Friendly to analyze a
faulty part, the part should be sent to Friendly. Friendly reserves the right to ask for any faulty
part that was claimed for to be shipped for inspection.
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