Action
Step 6
Check all cable connections on the external duplex assembly, and
if necessary, replace the connections.
Does the problem remain?
Step 7
Check the external duplex assembly for damage, and if necessary,
replace the external duplex assembly.
Does the problem remain?
How to clear 241-245 paper jams
241–245 paper jams
1
Pull out the tray indicated on the display.
2
Remove any jammed paper, and then insert the tray.
3
Press
.
4
If the jam message persists for a 250‑sheet or 550‑sheet tray, then remove the tray from the printer.
5
Remove the jammed paper, and then insert the tray.
6
Press
.
Diagnostic information
115
Yes
No
Go to step 7.
Problem is solved.
Contact next level of
Problem is solved.
support.
4062