MCK pbxgateway Administrator's Manual page 203

Troubleshooting
Connect Stats
Look for:
•
A high number of "Connect tries". This indicates the remote is trying to
connect to the PBXgateway. If this value is high (maybe above 20), there
could be a WAN problem.
•
A high number of "Disconnect->carrier lost". This directly relates to
WAN outages. The WAN devices may be intermittent.
•
Any "Disconnect by port offline" values. This indicates the remote port
has been disconnected - possibly wiring problem.
•
Any "Disconnect by port in use" values. Indicates the remote is
connecting to a port that is already being used. There may be a
configuration problem, or the port itself has a problem.
•
Any "Disconnect by no voice" values. The voice path has been lost. This
could be related to a port problem or even a wiring problem.
•
Significant amount of "Disconnect by bad password" values. If this value
is high (maybe more than 20), an unauthorized user may be attempting to
connect from the remote phone.
•
Significant "Blocked call" values on any phone port. This value indicates
that the unit has been oversubscribed, indicating that because of
bandwidth limitations some of the phone calls must be "Blocked" or
stopped from making a connection if there is no additional bandwidth
available.
•
"Lost signal" values on any port indicate that the unit has phone
connection problems. Check all wiring.
Figure 6.10. Connect Stats
Issue 2.1 December 1999
6-32