MCK pbxgateway Administrator's Manual page 190

Troubleshooting
Port Status LEDs
After the units have gone through the self-diagnostics tests (see page 6-7) and
loading the runtime image, all eight or twelve phone port LEDs should light
solid "Green". This indicates that the phone port is connected to a digital port
on the PBX and to a phone connected to the Remote, but not extended.
Are the Port LEDs (labeled 1 through 8 or 12) lit solid "Green" ?
Yes No
•
If the Port LED is OFF this indicates the port is disabled. All
phone ports are enabled by default.
(Refer to page 6-12 for more information)
•
If the port LED blinks with a green flicker this indicates that the
port is enabled but there is a bad connection to the PBX or
phones. (Refer to page 6-12 for more information)
Ports are ready. Press '1' to connect. (If Auto-connect is enabled, it is not
necessary to press '1'.) As each remote phone is connected the LED will
begin to flash slowly. This means that the phone is enabled but still not in use
(on-hook).
Does the port LED blink with a slow, green flash?
Yes No
•
Check the log messages within the MI for obvious Port errors.
(see Appendix E Log Messages for more info)
•
If using WAN connectivity, test the WAN connection. (Refer to
page 6-21 for more information)
•
Are there any messages displayed on the Remote phones?
No Yes
Refer to page 6-38, for a detailed list of Remote
Phone Messages.
• Check that the phone is plugged into the breakout box or
equivalent.
• Check the line cord from the phone to the box.
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Issue 2.1 December 1999
6-19