MCK pbxgateway Administrator's Manual page 185

Troubleshooting
Enable the Phone port as follows:
1. Connect the Gateway or Branch unit to the Management Interface
(MI).
2. Navigate to the Port menu using the following path:
->Configuration->Port
3. Check the "Enabled" field indicates "YES" or if the field is set to
<Default>, check that the default setting has all ports enabled.
Table 6-6. Enable the Phone Port
Check the following:
Check that the correct module is installed at the location. (Gateway unit
"
installed at the corporate facility, and a Remote unit at the Branch
office)
Check the wiring to the punch-down block.
"
Check for a loose connection on the back of the units.
"
Check for a damaged RJ-21cable.
"
If you are sure everything is correct, you may have a bad telephony port
"
on the EXTender or PBX.
Note: The most common cause of this problem is faulty wiring. You should
double-check all wiring.
Table 6-7. Port Checks
Issue 2.1 December 1999
6-14