MCK pbxgateway Administrator's Manual

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PBXgateway

System Administrator's Guide

M-6000G-SMM

Issue 2.1

December 1999

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Page 1 PBXgateway System Administrator’s Guide M-6000G-SMM Issue 2.1 December 1999...
Page 2 MCK Communications does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it.
Page 3 However, there is no guarantee that interference will not occur in a particular installation. For further FCC information, see "Customer Support Information" on page xiii. Trademarks PBXgateway, EXTender, and RVP are registered trademarks of MCK Communications in the US and other countries. Windows is a registered trademark of Microsoft Corporation...
Page 5: Table Of Contents
AFETY HECKLIST ................3-3 ARDWARE OMPONENTS ............3-5 NSTALLATION EQUIREMENTS MCK Supplied Equipment ..............3-5 Customer Supplied Equipment ............3-6 Network Requirements ................3-7 Power Requirements................3-8 Location Requirements................3-8 ...................3-9 NSTALLATION Connecting the Switch Unit to the PBX ..........3-9 Connecting the Remote Unit to the User phones .......3-11 Mounting the PBXgateway..............3-13...
Page 6 Setting the Mode (signaling protocol)............4-35 IP Parameters..................4-35 IP Address Parameters ................4-36 Telnet/FTP Set up ..................4-38 DNS Set up ....................4-40 System Parameters................4-42 Assign a Name to the PBXgateway............4-42 Console Baud .....................4-45 Utilities ....................4-47 Setting the Date..................4-47 Setting the Administrator’s Password ............4-49 ............4-51...
Page 7 Contents 4. CONFIGURATION ........4-53 EMOTE ONFIGURATION ARAMETERS Required Parameters................4-54 Optional Parameters ................4-55 Direct Serial Connection............4-56 IP Connection ................4-58 Customizing Individual Ports ............4-62 Auto Connect..................4-63 Banner ....................4-63 Password....................4-62 Analog Port Set up ..................4-63 Logout Code Set up..................4-65 MSB Key Set up....................4-66 ..................4-67 YSTEM EBOOT...
Page 8 Contents Description ..................5-20 DNS....................5-21 DTMF....................5-21 Dump Config ..................5-21 Dump Log..................5-22 Edit Config ..................5-22 FTP ....................5-23 Host (Syslog) ..................5-23 ID (Syslog) ..................5-24 IP Destination ..................5-24 Jitter Delay ..................5-25 Logout ....................5-25 Logout Code ..................5-25 Mode (WAN) ..................5-26 MSB Key...................5-28 Optimize ....................5-27 Packet Size ..................5-27 Packet Trace ..................5-28 Password....................5-28 Path (Voice)..................5-28...
Page 9 Contents Network Checklist ................6-4 Unit Checklist ..................6-5 6. TROUBLESHOOTING ...................6-6 TATUS Power Up Sequence................6-7 Test #1 DRAM Tests................6-7 Test # 2 Selftest ...................6-8 Test #3 ROM Countdown..............6-10 Test #4 Runtime Image..............6-10 & B .............6-16 GATEWAY RANCH ...............6-11 YSTEM TATUS ..............6-11 TATUS ............6-15 THERNET...
Page 10 Contents ....................A-5 OICE APPENDIX A: MANAGEMENT INTERFACE MENUS WAN M (WAN 1 & WAN 2) ............A-6 ..................A-7 ONNECT RVP_D ................A-8 IRECT RVP_ _IP M ................A-9 OVER .....................A-10 IP M ....................A-11 SNMP M ..................A-12 ..................A-13 YSLOG ..................A-14 YSTEM ..................A-15 TILITIES ..................A-16 ................A-17 IAGNOSTICS APPENDIX B: BANDWIDTH REQUIREMENTS (RVP_DIRECT)
Page 11 Contents ..................E-2 ESSAGES Log Priorities..................E-4 Partial list of Log Messages..............E-5 Issue 2.1 December 1999...
Page 13: Lifeline Or 911 Phone Notice
: THIS IS NOT A LIFELINE or 911 PHONE. If you dial 911 on your display telephone, when the telephone is connected to the Remote unit and linked to the PBXgateway, you will reach the 911 facility that serves the location of the corporate facility and not the location of your Remote unit.
Page 14: Important Safety Instructions
Important Safety Instructions Important Safety Instructions The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS To reduce the risk of fire, electrical shock, and injury to persons when installing telephone equipment, always follow basic safety precautions including: •...
Page 15 Use telephones located in some other safe area to report the trouble. WARNING: DO NOT open the PBXgateway or Branch Office units. There are no user serviceable parts inside. Only an authorized technician should open the unit for required maintenance or upgrading purposes.
Page 16: Customer Support Information
Customer Support Information Support Call the MCK Communications Help-line Telephone (at 1-888-454-5828), or your MCK Communications Number authorized dealer if you need assistance when installing, programming, or using your system. Ask for customer service. Outside the United States or Canada, contact your local MCK Communications representative.
Page 17 MCK Communications cannot be responsible for such charges and will not make any allowance or give any credit for charges that result from unauthorized access.
Page 18: Fcc Regulations
FCC Regulations MCK Communications PBXgateway, complies with FCC Part 15, Subpart B, Class B. If the MCK Communications PBXgateway causes harm to the telephone network, the telephone company will Issue 2.1 December 1999...
Page 19 Customer Support Information notify you in advance that temporary discontinuance of service may be required. If advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
Page 20: Limited Warranty
Limited MCK Communications Inc. warrants this equipment to be Warranty free of defects in materials and workmanship for a period of one year from date of shipment. All defects within this time will be repaired without charge upon return of the unit to the factory.
Page 21 This warranty is complete as stated and all other warranties, expressed or implied, are invalid. The PBXgateway should be installed by qualified personnel. No user serviceable parts are contained within the units. Installation or programming should not begin prior to review of all Chapters of this manual.
Page 22: About This Manual
MCK Communications PBXgateway and compatible remote units. Additional information is provided for Remote products, which can be ‘mixed & matched’ to communicate with the PBXgateway depending on the clients’ needs. This document is intended for use by anyone needing such information, including system administrators, support personnel, and technicians.
Page 23: Conventions Used In This Manual
About This Manual Conventions used in this Manual Certain type fonts and styles are used as visual cues to help you rapidly understand the information presented: Example Purpose Note: recycle Italics indicate a note to add passwords. additional reference information. Type in the new password and Text in bold print is used to press Enter.
Page 24: How To Use This Manual
Lists all appropriate electrical, communications, and data specifications. Installation Provides the system administrator with a process for installing the PBXgateway. An installation checklist is provided for each Remote unit. It includes pre-installation checklists and connectivity information. Configuration Provides a detailed checklist and...
Page 25 Title Description Number Troubleshooting Provides task lists to determine operational errors, communication errors, and functional problems with the PBXgateway. File Management & Provides a process for updating, System Upgrades copying and deleting files using the MI. Glossary Provides a list of terms that are...
Page 26 EXTender 4000 is explained in the units Quick Installation Guide (QIG). Appendix D SNMP Provides information on SNMP as it applies to the PBXgateway. Appendix E Log Messages Provides an in-depth listing of Log Messages helpful for troubleshooting purposes.
Page 27: Product Overview
Product Overview This Chapter provides a Product Overview for the PBXgateway including; a Product Feature List, Voice Compression vs. Bandwidth Requirements, Typical Installation Information, a Management Interface (MI) Overview, and Diagnostic Information. Issue 2.1 December 1999...
Page 28 Private Branch Exchange (PBX). The PBXgateway is referred as a “gateway ” because it is the central receiving point for routing voice conversations from one or more locations to the PBX.
Page 29: Types Of Network Connections
Product Overview Types of Network Connections Introduction The PBXgateway is designed to connect over a wide variety of third party network devices using two types of network connections; Synchronous-Serial connection (V.35, RS-530, RS-232) IP (10baseT Ethernet) Voice At both the branch office and corporate sites, all voice and...
Page 30 HDLC Ports RVP_IP Many remotes 6000 *RVP_over_ Ethernet per Gateway. (10baseT) (up to 12) RVP_IP 1 remote per 4000 *RVP_over_ Ethernet Gateway (10baseT) * Remote Voice Protocol (RVP), MCK Proprietary protocol. Table 1-1. Connections vs. Remotes Issue 2.1 December 1999...
Page 31: Synchronous-Serial
Product Overview Synchronous-Serial Synchronous- Definition: A connection type utilizing the RVP protocol, Serial encapsulated over HDLC, to send voice packets over the network (using traditional network devices: TA, CSU/DSU, FRAD) using a synchronous-serial bit stream via the WAN port of the unit. A synchronous connection relies on a master clock (an oscillator generated signal) to identify the starting point of each digital bit (ons &...
Page 32 Product Overview Issue 2.1 December 1999...
Page 33: Voice Over Ip (Voip)
(the Remote unit) or user obtaining the information. The Remote unit receives the voice packets from the user phone and transmits the packets via the LAN and sends them over the WAN to the PBXgateway at the corporate facility. Connection Type:...
Page 34 All features of the PBX are maintained providing Features individual users seamless access to the corporate phone system from the remote location. Digital phones extended by the PBXgateway have the full functionality of phones located in the corporate facility. Features include;...
Page 35 Product Overview Voice The PBXgateway provides a choice of voice Compression compression algorithms to allow up to 12 phones to be Vs. Bandwidth extended over T1, Fractional T1, or ISDN lines. The compression algorithm selected determines the bandwidth required. T1: A digital transmission link at speeds of 1.544 million bits per second (or Twenty–four DS0s).
Page 36 Product Overview Physical The PBXgateway is an enclosed metal chassis, which Characteristics can be stacked and installed in a standard 19” telecommunications or data communication rack. Additional physical characteristics: Front of Unit One DB-9 port used to connect a PC or terminal to "...
Page 37 Product Overview Typical The PBXgateway can be installed in a variety of different Installation configurations depending on available bandwidth, the type of third-party termination equipment, and the type of EXTender installed at the remote location. Router Router PBX gateway EXT ender 6000...
Page 38 Product Overview Configuration The configuration, operational, and troubleshooting features of the PBXgateway are accessible through the Management Management Interface (MI). The MI can be accessed with a PC or terminal connected in one of three ways: Accessibility Direct Serial connection (see page 4-5).
Page 39 Product Overview Diagnostic The PBXgateway Management Interface (MI) provides Capabilities the system administrator with numerous diagnostic capabilities. In addition, each time the PBXgateway is powered-up, it performs a diagnostic self-test. Through the MI, you can: View statistics of the unit "...
Page 40: Specifications
Specifications This Chapter provides information and specifications including; Regulatory approvals, system architecture, memory, WAN design, interfaces, voice, and electrical specifications. Issue 2.1 December 1999...
Page 41 Motorola 68MH360, 33MHz Five Analog Devices 2187 (52 MIPS) Memory DRAM Flash Memory Boot ROM 512KB WAN Ports Protocol Synchronous-serial Interface RS-232, V.35 or RS-530 Encapsulation High level Data Link Control (HDLC) Table 2-1. PBXgateway Specifications Issue 2.1 December 1999...
Page 42 Specifications Interfaces Ethernet Single 10BaseT, RJ-45 Serial/WAN EIA/TIA-232, EIA/TIA-530, EIA/TIA-V35 Management Serial RS-232, DB9 PBX/KSU Up to 12 digital line interfaces over a 25 pair, RJ-21 cable. Voice Voice G.729A, G.711, ADPCM 32, ADPCM 24 compression Protocols and Services Remote Voice Protocol (RVP) (proprietary) over HDLC RVP...
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Page 44: Installation
Installation Chapter Contents Subject page Introduction Safety Checklist Hardware Components Pre-Installation Requirements MCK Supplied Equipment Customer Supplied Equipment Network Requirements Installation Connecting the Switch Unit Mounting 3-13 Connections to the Network Device 3-14 Before you Power Up the Units 3-18...
Page 45 PBXgateway Installation 3. INSTALLATION Introduction This Chapter provides the following information for installing both the Switch and Remote units: Pre-installation requirements " How to install the hardware " How to wire the hardware " Complete power-up sequence " Safety Checklist...
Page 46 PBXgateway Installation Hardware Components Introduction Figure 3.1, below, shows the PBXgateway front panel display and rear panel connectors. Refer to Table 3-1, on the next page for component descriptions. Note: For details on the components of the Remote Units, refer to the specific Quick Installation Guides (QIG) shipped with each device.
Page 47 Connects the unit connector. to the PBX. (see Table 3-2, page 3-10) LAN Port RJ-45 connector. Connects Label placed above the the PBXgateway to the LAN connector. for use in IP applications and for management interface access. System Status Four, tri-color LEDs.
Page 48 PBXgateway Installation Pre-Installation Requirements MCK Supplied Equipment PBXgateway One eight or twelve user, rack mountable device " Two Mounting brackets and hardware " One power cord " One RS-530 Cable " One System Administrator’s Guide " One Application Guide "...
Page 49 " PBXgateway and digital phones to the EXTender 6000. (Refer to Table 3-2, on page 3-10, for wiring information) Punch blocks capable of cross connecting the PBXgateway to the PBX " and digital phones to the Remote locations. A PC (or VT-100 compatible terminal) for configuration.
Page 50 PBXgateway Installation Network Requirements The PBXgateway must be installed on an existing LAN or WAN network. Each unit requires a network device which support s a synchronous-serial " interface or a Ethernet connection to a TCP/IP network. The network must be operational and active to complete the installation "...
Page 51 PBXgateway Installation Power Requirements The system has been designed to operate from 100-240 VAC, 50-60Hz. Power should not be applied to the PBXgateway until specified in the installation procedures. Location Requirements The maximum length of cable between the PBXgateway and the PBX is "...
Page 52 Install (2) cross-connect wiring blocks. Connect the digital lines from the PBX to one of the cross-connect blocks via an RJ-21 cable. Connect the PBXgateway’s telephony port to the other cross-connect block using an RJ-21, 50-pin cable. Cross-connect the PBXgateway digital ports to the PBX digital lines via (2) cross-connection blocks.
Page 53 PBXgateway Installation Connecting the PBXgateway to the PBX continued RJ-21 Punch Blocks (up to 24 Ports) RJ-21 (up to 12 Ports) PBXgateway Cross-Connect Wires Figure 3.2. Connections to the PBX Connector Cable Port Connector Cable Port Pair Pair WH/BL BK/GN...
Page 54: Connecting The Remote Unit To The User Phones
PBXgateway Installation Connecting the Remote Unit to the User phones Introduction The PBXgateway is compatible with the following Remote units: Compatible • EXTender 6000 – up to 12 user Remote unit Remote Units The unit must be hard-wired to each remote phone using the following procedure.
Page 55 PBXgateway Installation Connecting the EXTender 6000 Remote Unit to the Remote Phones Punch Blocks RJ-21 Out to (up to 12 Ports) remote desktops EXTender 6000 Cross Connect Wires Figure 3.3. Connections to the EXTender 6000 Connector Cable Port Connector Cable...
Page 56: Mounting The Pbxgateway
PBXgateway Installation Mounting the PBXgateway The following procedure explains the steps necessary to Introduction secure the PBXgateway to a standard 19 inch communications rack. Note: The Rack is not supplied with the unit. Procedure Attach the mounting brackets to the unit.
Page 57: Connecting To A Network Device
PBXgateway Installation Connecting to a Network Device Introduction The PBXgateway connects to a variety of network devices through a Synchronous-serial connection, or 10BaseT Ethernet connection. The physical connection is accomplished through two DB-25 connectors labeled WAN1 and WAN2, or an RJ-45 Ethernet connector. The...
Page 58: Rs-232 (Db-25) Serial Connector Pinouts
PBXgateway Installation Wiring Info Figure 3.5 through 3.7, lists each pin within the DB-25 connector with the signal description and signal/voltage source, using the Electronics Industry Association (EIA) standard. RS-232 (DB-25) Serial Connector Pinouts Figure 3.5. RS-232 Cable Pinouts 3-15...
Page 59: V.35 (Db-25) Serial Connector Pinouts
PBXgateway Installation V.35 (DB-25) Serial Connector Pinouts Figure 3.6. V.35 Cable Pinouts 3-16 Issue 2.1 December 1999...
Page 60: Rs-530 (Db-25) Serial Connector Pinouts
PBXgateway Installation RS-530 (DB-25) Serial Connector Pinouts Figure 3.7. RS-530 Cable Pinouts 3-17 Issue 2.1 December 1999...
Page 61 The appropriate 50-pin female, RJ-21 connectors are " connected to the Telephony Interface and wired to the PBX (PBXgateway) and remote user phones (Remote unit). At least one WAN port is connected to the appropriate " network-terminating device.
Page 62 4-10 Menu Components 4-11 Command Keys 4-12 Configuration Steps Types of Networks Synchronous-Serial Configuration 4-14 IP Network Configuration 4-16 Setting PBXgateway Parameters Port Set up 4-19 WAN Port Set up 4-31 IP Parameters 4-35 System Parameters 4-42 Utilities 4-47 Login to the Alternate EXTender Unit...
Page 63 Note: All configuration parameters for the Remote units can be accessed from the Switch unit via the “Remote Login” menu selection within the MI. Interface The PBXgateway has a terminal based user interface for Methods access to the MI for configuration purposes. Console User Interface:...
Page 64 PBXgateway switch unit within the active network. (Refer to page 4-13 for steps to configure the PBXgateway) The type of network connectivity used at the Corporate location. (ie: Serial or IP) The type of network through which the PBXgateway communicates with the branch location.
Page 65 Configuration PBXgateway Punch Block Corporate Facility Branch Office Figure 4.0. Network Considerations Issue 2.1 December 1999...
Page 66: Configuration
Connecting to the Management Interface (MI) Direct Serial Connection Introduction The console port provides a direct serial connection for the PBXgateway allowing access to all features and functions of the MI and the ability to configure, monitor and troubleshoot the unit. Required cable A standard RS-232 serial straight-through (DB-9, Male) cable is required.
Page 67 Configuration Direct Serial Connection continued Procedure Once the PC is connected to the unit through the console port, open an Enhanced Terminal Interface (ETI) program on the PC. Example: Windows Hyperterminal Note: The MI configuration menus can be accessed through any generic Windows 95, or Windows 98, VT-100 Enhanced Terminal Interface (ETI) program.
Page 68: Telnet Connection
Configuration Telnet Connection Introduction The PBXgateway can be configured using a Telnet session over the existing LAN connection. There is a maximum of four Telnet connections per unit at one time. IMPORTANT NOTE: All IP parameters must be configured before a Telnet session can be established to a unit.
Page 69: Welcome Screen
Configuration Welcome Screen Once the system administrator has connected to the MI the following Welcome Screen appears (see Figure 4.3 below): Figure 4.3. Welcome Screen IMPORTANT TERMINAL SETTINGS The MI requires a screen size of 24 lines X 80 columns. Make sure the Welcome Screen is bordered on all four sides with a # symbol, as shown in Figure 4.3.
Page 70: Help Screen
Configuration Help Screen The MI has a built-in Help Screen (see Figure 4.4 below) which provides basic information for navigating through the interface. Figure 4.4. Help Screen The following information is provided: Terminal Settings - These settings are necessary for properly displaying the configuration screens.
Page 71: Typical Menu
Configuration Typical Menu Unit Menu Menu Data Entry Identifier List Path Window Unit Name and Software revision System Status “Live” Log Port Status Information Window System Status Port Status DISABLED: Port is disabled XX: Port is disabled DOWN: DCE is down NC: Port is not connected READY: DCE is up RD: Port is Ready...
Page 72: Menu Components
Displays either “Remote” or “Switch” depending on Unit Identifier which unit you are connected to. Menu List List of sub-menus used to configure the PBXgateway Switch and Remote units. An * indicates the active menu selection. Menu Path Displays the menu hierarchy.
Page 73: Command Keys
Configuration Command Keys Introduction The Management Interface (MI) utilizes a minimal set of command keys to navigate through the different sub menus. The following keys are used: Description Cancel Accepts the change or menu, or exits the current menu. Selects the current item in a menu. Changes the current item in a menu.
Page 74: Configuration Steps
Network identify which type of network device is connected to the Device do PBXgateway. Once you know the type of connection, you have? Table 4-2, below, will direct you to the appropriate checklist that should be used for configuration.
Page 75 Synchronous-Serial Device Configuration (RVP_Direct) Introduction This section of the manual provides the necessary information to configure the PBXgateway for connection to a synchronous-serial device. The units are programmed at the factory with “default” settings providing basic parameters to accommodate many network environments.
Page 76 Set up a Connect Providing a secure WAN connection page 4-25 Password restricting access to the PBXgateway from the Remote unit. Set IP Information Telnet/FTP access to both the page 4-36 Gateway and Remote units. Note: The network administrator must allocate an IP address for each unit.
Page 77: Ip Network Configuration
Configuration IP Network Configuration (RVP_IP) Introduction This section of the manual provides the necessary information to configure the PBXgateway for connection within an IP network. Note: The units are programmed at the factory with RVP_Direct “default” settings. The “connect” parameter (see page 4-56) must set to RVP_IP.
Page 78 Set up a Connect Providing a secure connection to page 4-25 Password restrict access to the PBXgateway. Provide a System Identification purposes. (not an IP page 4-42 Name Host name) Set the Date/Time Providing accurate time and date...
Page 79: Setting Pbxgateway Parameters
$ $ $ $ Initial MI Connection The initial set up of the PBXgateway MUST be done through a direct serial connection (see page 4-5), until the IP parameters have been entered (see page 4-35) allowing configuration via Telnet through the Ethernet port.
Page 80: Port Set Up
Introduction The PBXgateway provides voice connectivity for up to twelve remote users. All phone ports on the PBXgateway are cross-wired to a digital port on the PBX. This provides the remote user with full PBX functionality as if they were placing calls from the corporate office.
Page 81: Setting Voice Parameters
Configuration Setting Voice Parameters Introduction The MI provides a menu for setting voice parameters for each phone port for the PBXgateway. The following parameters are covered: • Method (of compression)-Selectable voice compression methods reduce network bandwidth requirements. (refer to Appendix B for more information on Bandwidth Settings) •...
Page 82 Configuration Setting Voice Parameters continued The following menu appears: Figure 4.6. Default Voice Menu Press the → → → → key to access the Method parameter and press the → → → → key to scroll through the various compression methods available. Press the ↓...
Page 83 Configuration 4-22 Issue 2.1 December 1999...
Page 84: Enabling/Disabling Telephony Ports
Configuration Enabling/Disabling Telephony Ports Introduction The system administrator can disable unused phone ports through the MI. The following procedure describes the process for disabling individual phone ports. Note: The Port-><Default> setting enables all twelve ports. Procedure Access the specific Port Menu from the Main Menu using the following path: Path: ->Configuration->...
Page 85 Configuration Press the → → → → key to change the parameter of the port. Choices are: Enabled (Yes), or (No), or <default>. Press the ← ← ← ← key to accept changes and go back to the Configuration Menu. Press the ↓...
Page 86: Setting A Connect Password
Setting a Connect Password Introduction A connect password provides an authorized link between the Remote unit and the PBXgateway. A Connect Password restricts access to the phone port and is matched to the User Id. Both must be entered for access.
Page 87 Configuration Setting a Connect Password continued Assign a connect password (16 characters maximum) using the following guidelines: Security Alert Passwords should be hard to guess and therefore should not contain: all the same numbers " Example: 88888888 sequential numbers " Example: 987654321 number strings associated with you or with the remote user or "...
Page 88: Set User Id
Configuration Set User ID Introduction The PBXgateway is wired to 8 or 12 different digital lines on the PBX. Each of these lines reflects a remote user extension. If remote users are connected through different Remote units or EXTenders, it is important to “Map” the extensions to the appropriate remote user.
Page 89 Configuration Set User ID continued Figure 4.9. Port selection screen Press the → → → → and ↓ ↓ ↓ ↓ key to User ID parameter. Type in the User ID for the port. Note: It is recommended that the User ID reflect the phone port, extension, or name of the remote user.
Page 90: Set Port Description
It is used for administration purposes only. Example: If John Smith’s extension (6143) is connected to Port 1 on the PBXgateway, the Port Description field for port 1 could be set to: Smith, James...
Page 91 Configuration Set Port Description continued Press the → → → → and ↓ ↓ ↓ ↓ key to the Description parameter. Type in the Description for the port. Note: It is recommended that the Description parameter reflect the user connected to the specific phone port. Press the ←...
Page 92: Wan Port Set Up
Configuration WAN Port Set up Introduction The PBXgateway has two WAN ports (WAN 1 and WAN 2) used for a synchronous-serial connection. The ports communicate via an RS-232, RS-530 or V.35 interface and provide the connections to the third party network devices.
Page 93: Enabling/Disabling Wan Ports
Configuration Enabling/Disabling WAN Ports Procedure Access the WAN 1 or WAN 2 Menu using the following path: Path: ->Configuration->WAN-> WAN 1 or WAN 2 The following menu appears. Press the → → → → key to access the Enabled parameter. Figure 4.11.
Page 94: Setting The Sync Rate
Configuration Setting the Sync Rate Procedure Access the WAN 1 or WAN 2 Menu using the following path: Path: ->Configuration->WAN-> WAN 1 or WAN 2 Press the → → → → key to access the parameters. The following menu appears. Figure 4.12.
Page 95 Configuration Setting the Sync Rate continued Press the ← ← ← ← key to accept changes and go back to the Configuration Menu. Press the ↓ ↓ ↓ ↓ key to the Save parameter. Press Enter to save changes to the active config (.swt) file. 4-34 Issue 2.1 December 1999...
Page 96: Setting The Mode (Signaling Protocol)
Configuration Setting the Mode (signaling protocol) Procedure Access the WAN 1 or WAN 2 Menu using the following path: Path: ->Configuration->WAN-> WAN 1 or WAN 2 The following menu appears. Press the → → → → key to access the parameters Figure 4.13.
Page 97: Ip Address Parameters
An Internet Protocol (IP) address and associated routing parameters must be entered within the IP menu to locate the PBXgateway on the LAN (Local Area Network) over an IP connection. This is required to manage the PBXgateway using Telnet or to configure the PBXgateway to use RVP_IP.
Page 98 Press the → → → → key to the Address parameter. Enter the IP Address of the PBXgateway and press Enter. Press the ↓ ↓ ↓ ↓ key to the Subnet Mask parameter. Enter the IP Address of the Subnet Mask and press Enter.
Page 99: Telnet/Ftp Set Up
Configuration Telnet/FTP Set up Introduction The PBXgateway can be configured through a Telnet session and files can be saved or retrieved through an FTP session. Telnet By default, Telnet is Enabled. Disabling it will prevent anyone from accessing the unit through Telnet.
Page 100 Configuration Enabling/Disabling Telnet continued Press the → → → → and ↓ ↓ ↓ ↓ key to the Telnet parameter. Press the → → → → key to toggle the Telnet parameter between Enabled and Disabled. Press the ← ← ← ← key to go accept changes and go back to the Configuration Menu Press the ↓...
Page 101: Dns Set Up
Used to resolve names to IP addresses. Domain Name – Name assigned to the network subnet on which the DNS server resides. Note: At this time, DNS is not required for any PBXgateway or Remote unit operation. Therefore, we recommend leaving this parameter disabled.
Page 102 Press the → → → → key to the Enabled parameter. Enabled (Yes) or (No). Press the → → → → and ↓ key to the Domain Name parameter. Type in the name of the domain which the PBXgateway belongs to. Note: The Domain name must be provided by the network administrator.
Page 103: System Parameters
Introduction The MI provides a means of identifying the Gateway on the network. This procedure explains the method of assigning a name to the PBXgateway for identification purposes. Note: This name is used strictly for ID purposes only. It is not an IP host name.
Page 104 Configuration 4-43 Issue 2.1 December 1999...
Page 105 Configuration Assign a Name to the PBXgateway continued Press the → key and type in a name for the PBXgateway. Note: The name must not exceed 16 characters. Press the ← ← ← ← key to accept changes and go back to the Configuration Menu.
Page 106: Console Baud
Introduction The Console Baud is the speed at which information is transmitted to and from the PBXgateway through the console port (DB-9) located on the front of the unit. Note: This setting must match the baud rate of the PC serial port connected to the console port.
Page 107 Configuration Console Baud continued Press the ↓ key to the Console Baud parameter. Press the → key to modify the setting. Note: The <Default> setting is 19200. Press the ← ← ← ← key to accept changes and go back to the Configuration Menu.
Page 108: Utilities
Configuration Utilities Setting the Date Introduction The Real Time Clock (RTC) provides an accurate date/time stamp for log messages and statistics used in the Management Interface (MI). The time is displayed using a 24 hour clock. Example: Date: December 10, 1999 Time: 15:46:37 (no a.m.
Page 109 Press the ← ← ← ← key to accept changes and go back to the System menu. Note: The PBXgateway and EXTender 6000 preserve their date and time even when power is lost. The EXTender 4000 will lose its date and time after loss of power but will retain it once it connects to a Gateway.
Page 110: Setting The Administrator's Password
You should set an administrator’s password for both the Branch Office unit and PBXgateway for security reasons. Administrator Security Alert Password Guidelines Passwords should be hard to guess and therefore...
Page 111 Configuration Setting the Administrator’s Password continued Procedure Select Set Password from the Main Menu using the following path: Path: ->Utilities->System->Set Password You will be prompted to enter the Old Password. Note: There is no default admin password. Press Enter. You will be prompted to enter the New Password. Assign an administrator password keeping the length of password to 10 characters.
Page 112: Login To Alternate Remote Unit
Press the ↓ ↓ ↓ ↓ key to select Remote Login and press Enter. A menu will appear displaying the Remotes that are connected and that can be accessed from the PBXgateway. Select the Remote from the list displayed. Figure 4.20. Available Remotes Note: This menu only appears if you run in RVP_IP mode.
Page 113 Configuration Login to Alternate Remote Unit continued The screen will display: Connecting………………………, and the Welcome Screen appears for the unit at the alternate site. Note: You may have to enter the Administrator Password if passwords are used. Go to the next page for configuration steps. Note: The live log window will not automatically update.
Page 114: Remote Unit Configuration Parameters
Configuration Remote Unit Configuration Parameters This section of the manual provides a list of parameters for Introduction configuring each Remote. All configuration parameters necessary for the installation and configuration for the Remote unit are contained within the Remote unit User’s Guide.
Page 115: Required Parameters
Configuration Remote Unit Configuration Parameters continued Required Parameters To ……… EXTender EXTender EXTender See page 6000 6000 4000 (Synchronous) (IP) (IP) Enable/Disable Enable Disable Disable 4-32 WAN ports $ $ $ $ $ $ $ $ $ $ $ $ Choose the 4-20 voice...
Page 116: Optional Parameters
$ $ $ $ $ $ $ $ If entered, this password would be required to connect a phone to the PBXgateway. Analog Port 4-65 $ $ $ $ $ $ $ $ Sets up the Analog port on the Remote unit.
Page 117: Direct Serial Connection
Configuration Direct Serial Connection (RVP_Direct) Introduction The EXTender 6000 Branch Office unit utilizes a direct serial connection to provide remote user connectivity. This means that the WAN port is plugged directly into a network device. The WAN port (WAN 1 or WAN 2) that is used as the main or “primary”...
Page 118 Configuration Direct Serial Connection continued Press the → → → → key to the Primary Interface parameter. This is the main WAN port (usually WAN1) that connects the Remote unit to the network device. Press the → → → → key to scroll through the choices. Press the ↓...
Page 119: Ip Connection
This means that the Ethernet port on the back of the unit is plugged directly into the existing network through an RJ-45 connector. The PBXgateway IP address must be entered within the Management Interface (MI) of the Remote unit to locate the PBXgateway within the IP network.
Page 120 Press the → → → → key to the IP Destination parameter. Enter the IP address of the PBXgateway. Note: This address must be assigned by the network administrator. 5. Press the ← ← ← ← key to accept changes and go back to the Configuration Menu.
Page 121 Configuration IP Connection continued Procedure For the EXTender 6000 Branch unit access the Connect Menu from the Main Menu using the following path: Path: Remote->Configuration->Connect->RVP_over_IP- >Default Port The following menu appears: Figure 4.23. RVP_over_IP Menu 4-60 Issue 2.1 December 1999...
Page 122 Configuration IP Connection continued Note: The <Default> setting will connect all ports to the same PBXgateway. Individual ports can be set to connect to different PBXgateway units by simply selecting the port. Press the → → → → key to the IP Destination parameter.
Page 123: Customizing Individual Ports
Configuration Customizing Individual Ports Introduction The system administrator can customize each individual port for phones connected to the Remote unit. The following parameters are described: Auto-Connect (see page 4-63) " User ID (see page 4-27) " Password (see page 4-64) "...
Page 124: Auto Connect
Configuration Customizing Individual Ports continued Auto Connect This feature attempts to permanently keep the Remote connected to the Gateway and prevents user from having to press ‘1’ to connect. Press the ↓ ↓ ↓ ↓ key to access the Auto Connect parameter. Press the →...
Page 125: Password
Configuration Password A (connect) password provides a secure WAN link between the PBXgateway and Remote Unit. If assigned, the connect password must be entered for communication between the PBXgateway and a Remote unit. Press the ↓ ↓ ↓ ↓ key to access the Password parameter.
Page 126: Analog Port Set Up
Configuration Analog Port Introduction The Branch Office EXTender 6000 is equipped with an extra RJ-11 port on the back panel. This port is labeled “Analog” and it provides a connection to an analog phone line (provided at the remote location) for the purpose of reaching emergency services (fire, police).
Page 127 Configuration Analog Port continued Press the → → → → key to enable analog port access for all 12 ports, or press the ↓ ↓ ↓ ↓ key to set individual ports. Note: This procedure will set the <Default> setting for all ports. Press the →...
Page 128: Logout Code Set Up
Configuration Logout Code Set up Introduction The Logout Code is the sequence of commands sent to the PBX when you disconnect the phone port (go offline) from the Branch Unit. Note: This only applies to the Lucent protocol units. Procedure: Select Logout Code command using the following path: Path: Remote->Configuration->Port...
Page 129: Msb Key Set Up
ACD queue when there are network issues between the PBXgateway and Branch Office units. This will prevent calls being lost in the ACD queue. Note: This only applies to the Nortel protocol units.
Page 130: System Reboot
Configuration System Reboot Introduction The PBXgateway or any remote, can be rebooted through the Management Interface (MI). This parameter is used for resetting the unit during troubleshooting or software upgrades. The MI Reboot is a “soft” reboot, which means that the unit is re-started through the software. A “hard”...
Page 131: Logout
Select the Logout parameter from the Main Menu, the following message appears: Figure 4.26. Logout Warning The Management Interface (MI) will ask for confirmation. Press Y to ‘Logout’ out of the PBXgateway. Note: After Configuring a Gateway or Remote you should logout for security reasons. 4-70...
Page 132: The Management Interface
The Management Interface This Chapter provides information on all parameters within the Management Interface (MI). Information includes the parameter description, usage, location, and references. Issue 2.1 December 1999...
Page 133: Port Menu
The Management Interface (MI) 5. THE MANAGEMENT INTERFACE Introduction This Chapter provides background information for each parameter within the Management Interface (MI). The parameters are defined using two different methods: Parameters listed by menu location Parameters listed alphabetically using the name displayed within each menu.
Page 134 The Management Interface (MI) alphabetically alphabetically by the parameter Note: Some of the names require additional information (in parenthesis), because the name within the MI is too generic to provide an adequate reference. Example: Host (Syslog) Host : The parameter name within the MI. (Syslog): provides parameter detail.
Page 135: Port Menu
User ID 4-27 5-37 Password 4-25 5-28 Banner (R) 4-63 5-17 Voice (S) Logout 4-67 5-25 (Lucent Protocol) MSB Key 4-68 5- 27 (Nortel Protocol) Figure 5.1. Port Menu (S) PBXgateway only (R) Remote unit only Issue 2.1 December 1999...
Page 136: Voice Menu
The Management Interface (MI) Voice Menu (Gateway only) Parameter To set this For more parameter information on this parameter see page see page Method 4-20 5-37 Companding 4-20 5-19 Jitter Delay 4-20 5-25 Packet Size 4-20 5-27 Packet Trace 4-20 5-28 Figure 5.2.
Page 137 The Management Interface (MI) WAN Menu Parameter To set this For more parameter information on this parameter see page see page Enabled 4-32 Mode 4-35 5-26 Sync Setup 4-33 5-34 Figure 5.3. WAN Menu Issue 2.1 December 1999...
Page 138: Log Menu
The Management Interface (MI) Log Menu Parameter To set this For more parameter information on this parameter see page see page Size 5-33 Default Priority 5-30 SYS Priority 5-30 MGMT Priority 5-30 NET Priority 5-30 PORT Priority 5-30 Figure 5.4. Log Menu Issue 2.1 December 1999...
Page 139: Ip Menu
The Management Interface (MI) IP Menu Parameter To set this For more parameter information on this parameter see page see page Address 4-36 5-17 Telnet 4-38 5-35 4-38 5-23 4-40 5-21 SNMP Web Server 5-39 Syslog 5-10 Figure 5.5. IP Menu Issue 2.1 December 1999...
Page 140: Snmp Menu
The Management Interface (MI) SNMP Menu Parameter To set this For more parameter information on this parameter see page see page Enabled Trap Hosts 5-35 Trap Priority 5-37 Community D-18 5-19 Trap path 5-36 Sys Contact 5-34 Sys Name 5-35 Sys Location 5-34 Figure 5.6.
Page 141: Syslog Menu
The Management Interface (MI) SysLog Menu Parameter To set this For more parameter information on this parameter see page see page Enabled Host 5-23 5-24 Default Priority 5-31 SYS Priority 5-31 MGMT Priority 5-31 NET Priority 5-31 PORT Priority 5-31 Figure 5.7.
Page 142: System Menu
The Management Interface (MI) System Menu Parameter To set this For more parameter information on this parameter see page see page Name 4-42 Console Baud 4-45 5-18 Figure 5.8. System Menu 5-11 Issue 2.1 December 1999...
Page 143: Utilities->System Menu
The Management Interface (MI) Utilities->System Menu Parameter To set this For more parameter information on this parameter see page see page Set Password 4-49 Set Date 4-47 Clear log 5-18 Dump log 5-22 Dump Config 5-21 Reset Stats 5-31 Reboot 4-69 Figure 5.9.
Page 144: Utilities->File Menu
The Management Interface (MI) Utilities->File Menu Parameter To set this For more parameter information on this parameter see page see page Copy to (unit) Delete Edit Config 5-22 Optimize 5-27 Figure 5.10. Utilities->File Menu 5-13 Issue 2.1 December 1999...
Page 145: Utilities->Upgrade Menu
The Management Interface (MI) Utilities->Upgrade Menu Parameter To set this For more parameter information on this parameter see page see page Console Upload Image File 7-16 Config File Figure 5.11. Utilities->Upgrades Menu 5-14 Issue 2.1 December 1999...
Page 146: Remote Menus
The Management Interface (MI) Remote Menus Connect->RVP_Direct Parameter To set this For more parameter information on this parameter see page see page Primary Interface 4-56 5-29 Secondary Interface 4-56 5-32 Utilization 4-56 5-39 Figure 5.12. RVP_Direct Menu 5-15 Issue 2.1 December 1999...
Page 147 The Management Interface (MI) Connect->RVP_over_IP Menu Parameter To set this For more parameter information on this parameter see page see page IP Destination 4-58 5-24 Figure 5.13. RVP_over_IP Menu 5-16 Issue 2.1 December 1999...
Page 148: Mi Parameters
Parameter Location: (IP) Configuration->IP Description: Enter Internet Protocol (IP) Address Usage: A 32-bit address used for IP connectivity. When assigned, the IP Address identifies the PBXgateway on the network. Example: 193.245.101.67 Dependencies: Must be assigned by the network administrator "...
Page 149: Clear Log
The Management Interface (MI) Remote->Configuration->Port-> Description: A message or banner is displayed on the Remote phone on power-up or reboot while the phone is offline. Usage: Used for ID purposes and customization. Example: Acme Inc.- Service Division Dependencies: Auto-Connect must be disabled, works with Two-line display phone only.
Page 150: Community
The Management Interface (MI) PBXgateway to properly communicate with a PC via the console (serial) port. Example: 9600 Dependencies: The Console Baud rate of the PBXgateway must match the PCs COM (serial) port speed. See Also: Chapter 4 Setting the Console Baud...
Page 151 Description Parameter Location: Configuration->Port->Port 1 - 12 Description: Entering text in this field identifies individual phone ports on the PBXgateway. Usage: The description field provides up to 16 characters for customizing each port with descriptive text. Example: Mary Ellen in Dallas TX 5-20 Issue 2.1 December 1999...
Page 152: Dtmf
DNS Server. The DNS server resolves Domain names to IP addresses. Usage: Use this field to specify the IP address of your DNS Server and the fully qualified Domain Name. Example: MCK.com See Also: Chapter 4 Setting up DNS DTMF Parameter Location: Configuration->Port->Voice...
Page 153: Dump Log
The Management Interface (MI) Description: This parameter will dump the entire configuration file to the screen to allow a terminal program to capture the text. Dependencies: A PC must be connected to the console port. Usage: This provides an easy way to transfer the configuration file to a text file on the PC.
Page 154 The Management Interface (MI) Parameter Location: Configuration->IP Description: Enable/Disable File Transfer Protocol (FTP) access. Usage: When FTP is enabled, files can be transferred to/from the flash file system via the LAN. Dependencies: IP Address IP Network See Also: Chapter 7 Uploading Files Using an FTP Connection Host Parameter Location:...
Page 155: Ip Destination
IP Destination Parameter Location: Remote->Configuration->Connect- >RVPoIP->Port 1-12 Description: This is the IP address of the PBXgateway. It is programmed on remote units. Usage: When connected over an IP network, it is necessary to provide a destination address so that the Remote unit can locate the PBXgateway.
Page 156: Jitter Delay
The Management Interface (MI) Jitter Delay Parameter Location: Configuration->Port->Default->Voice Description: Jitter is the deviation or displacement of voice packets between network devices. Jitter can cause pops and clicks (noise) in the voice transmission. The Jitter Delay parameter provides storage (in milliseconds, up to 250 maximum) capabilities for a delay buffer.
Page 157 Configuration->WAN 1 or WAN 2 Description: Selects the WAN port connection type. Usage: The WAN port of the PBXgateway connects the unit to the network device (i.e. CSU/DSU). The mode or interface type selects the protocol used by the unit.
Page 158: Optimize
The Management Interface (MI) MSB Key Parameter Location: Remote->Configuration->Port Description: The MSB (Make Set Busy) key is used to log agents out of the ACD queue in the event of a disconnect. Dependencies: Nortel protocol remote units only. Optimize Parameter Location: Utilities->File->...
Page 159: Packet Trace
Description: A connect password provides a secure link between the PBXgateway and Remote Unit. Usage: If assigned, the connect password must be entered for communication between the PBXgateway and a Remote unit. Example: 427stamp Dependencies: The connect passwords for both units must match.
Page 160 Interface Remote->Configuration>Connect- >RVP_Direct Description: This parameter tells the PBXgateway which Serial WAN port it should try to use in order to bring up phone connections and voice paths. Your Primary Connection port must coincide with the WAN port that is enabled and connected to an appropriate network device.
Page 161 The Management Interface (MI) Priority Parameter Location: (Log) Configuration->Log Important Description: Selects log message priority This info Usage: Used to determine which messages are logged. The applies to: log message priority is used to customize the level of troubleshooting desired. Sys, Mgmt, Log messages include:...
Page 162 The Management Interface (MI) Priority Parameter Location: (Syslog) Configuration->IP->Syslog Description: Selects log message priority to Syslog host. Usage: Used to determine which messages are logged. The Syslog message priority is used to customize the level of troubleshooting desired. Log messages include: Fatal: Unit is not functioning "...
Page 163: Primary Interface
Parameter Location: Interface Configuration->Connect->RVP_Direct Description: This parameter tells the PBXgateway which Serial WAN port it should try to use if the Primary Interface fails or runs out of bandwidth. The Secondary Interface is used as a backup or network overflow of the Primary Interface.
Page 164 The Management Interface (MI) Size Parameter Location: (Log) Configuration->Log Description: The size of the log message in bytes. Note: After the log is full, the log messages are written over each other, starting from the first message. Usage: Limits the size of Log messages. Example: [ 4098-131072 ] Set Password Parameter Location:...
Page 165: Sys Location
The Management Interface (MI) Must be assigned by the network administrator " See Also: Chapter 4 Setting IP Information Sync Set up Parameter Location: Configuration->WAN1 or WAN2 Description: Enter data rate of device connected to the WAN port of the EXTender unit. Usage: Matches the synchronize data transfer rate of the Switch and Remote units connected to the network device (CSU/DSU).
Page 166: Telnet
Configuration->IP Description: Enable/Disable Telnet Access Usage: Enabling this parameter provides Telnet access to the PBXgateway through a PC connected to an IP network. Dependencies: The IP Address must be assigned by the network administrator. See Also: See Chapter 4 Setting IP Information...
Page 167: Trap Path
The Management Interface (MI) Configuration>IP->SNMP Description: Used for SNMP. This menu allows the user to input one to eight IP addresses of nodes or devices (PC) to which to send SNMP Traps. These nodes should be capable of running some sort of Network Management software (HP Openview) that is compatible with the SNMPv2c standard.
Page 168: Trap Priority
The Management Interface (MI) duplicate Trap messages on the Trap Hosts. Select SNMP Trap path. Dependencies: SNMP must be enabled. See Also: See Appendix D SNMP Trap Priority Parameter Location: Configuration->IP->SNMP Description: This variable sets the minimum priority of log messages to be sent as Traps.
Page 169 The Management Interface (MI) Usage: The system administrator assigns a User ID for identification purposes and security. It also determines which Gateway port a remote connects to. Dependencies: Must be entered for access to the phone port. See Also: Chapter 4 Set user ID 5-38 Issue 2.1 December 1999...
Page 170: Utilization
Web Server Parameter Location: Configuration->IP Description: This parameter provides status information on the PBXgateway & Branch Office units via a Web server as opposed to using Telnet or direct connection. Dependencies: Only used for status purposes. Configuration parameters cannot be changed.
Page 171 The Management Interface (MI) This page intentionally left blank.. 5-40 Issue 2.1 December 1999...
Page 172 Troubleshooting Chapter Contents Subject page Introduction Baseline Checklist Network Checklist Unit Checklists Status LEDs PBXgateway & Branch Office units Power-up Sequence System Status LEDs 6-11 Port Status LEDs 6-13 Ethernet Status LEDs 6-14 EXTender 4000 Power-up Sequence 6-16 Troubleshooting Procedure PBXgateway &...
Page 173 6. TROUBLESHOOTING Introduction This Chapter provides information to locate, isolate, and correct operational errors, communication errors, and functional problems with the PBXgateway, Branch Office, and EXTender 4000 units. This Chapter is divided into six principal areas for troubleshooting: Baseline Checklist...
Page 174 Troubleshooting Baseline Checklist A list of simple checks used as a starting point for troubleshooting the devices. It covers basic installation requirements, wiring info and network information. Status LEDs Single and tri-color LEDs, located on the front and back panels of each unit. The LEDs blink in specific sequences indicating the unit status during Power-Up as well as providing status information on the System, WAN Port and Ethernet (LAN) connections, during...
Page 175: Network Checklist
(see page 4-35 for setting the Synch Mode ) IP/RVP_IP Check that the IP address information (IP Address, Subnet Mask, Default Router) for the PBXgateway, Branch unit and EXTender 4000 is set correctly. (see page 4-35 for setting IP Parameters) Issue 2.1 December 1999...
Page 176: Unit Checklist
Troubleshooting Baseline Checklist continued PBXgateway Unit Checklist Verify that the unit is plugged into an active AC outlet. " Verify that the RJ-21 cable between the unit and the PBX or punch-down " block is secure. Verify that the DB-25 cables are secure between the units and network "...
Page 177 Troubleshooting Status LEDs PBXgateway and Branch Office EXTender Introduction When the units are powered-up, a series of self-diagnostic tests are performed and displayed as a series of LED blinks. The following chart lists the different status sequences. For information See page…..
Page 178: Power Up Sequence
Troubleshooting Power Up Sequence The following steps are performed automatically when the PBXgateway and Branch Office units are powered-up. DRAM Tests – Checks the internal DRAM (Dynamic Random Access Memory) chips. Selftest – Diagnostic routine to verify operation of various hardware components of the unit.
Page 179 Troubleshooting Step # 2 Selftest After the DRAM tests a set of selftest diagnostics run. The selftest diagnostics only affect the LEDs if there is a failure. On failure, the Power LED changes from solid green to solid yellow (and remains that way as long as the unit is powered on, or the selftests are run again and pass).
Page 180 Troubleshooting Table 6-1. Failure Patterns Issue 2.1 December 1999...
Page 181 Troubleshooting Step #3 ROM Countdown After the diagnostics run the ROM goes through a short countdown on the console. During this time the WAN1 LED flickers green. The WAN1 LED goes solid green and the WAN2 LED ‘flickers’ green while the runtime image is being loaded into memory.
Page 182 Troubleshooting System Status LEDs Introduction The PBXgateway and Branch Office units have four tri- color LEDs – (RED, Yellow, and Green) indicating the unit status once the runtime image is operating and the status condition of the WAN ports has been determined.
Page 183 DRAM Test failed: This indicates that one or all of the four DRAM tests have failed. This hardware failure condition can be caused by a faulty internal DRAM chip. Recycle the power on the unit and contact MCK if the light remains “Red”.
Page 184 Troubleshooting Port Status LEDs Introduction The PBXgateway and Branch Office units each have eight or twelve LEDs indicating the status of the twelve user phones (Branch unit) or PBX/KSU ports (PBXgateway). IMPORTANT: Refer to page 6-19 for troubleshooting the unit using the Port Status LEDs.
Page 185 Troubleshooting Enable the Phone port as follows: Connect the Gateway or Branch unit to the Management Interface (MI). Navigate to the Port menu using the following path: ->Configuration->Port Check the “Enabled” field indicates “YES” or if the field is set to <Default>, check that the default setting has all ports enabled.
Page 186 Troubleshooting LAN Status LEDs Introduction The back panel contains four LEDs which provide a status of the LAN connection. Note: The “ANALOG” port applies to the Branch Office unit only. 100-240 V ~ 0.8A 50-60 HZ TELEPHONY INTERFACE ANALOG ANALOG WAN 1 WAN 2 XMT LNK...
Page 187 Troubleshooting EXTender 4000 Once the EXTender 4000 is properly connected it will begin a series of self-diagnostic tests which are displayed as a series of LED flashes. The “Status” LED will blink for several seconds as the module is initializing. Once the power-up sequence has finished, (see page 6-7) the state of the LEDs should be: Figure 6.3.
Page 188: Troubleshooting Procedure
PBXgateway & Branch Office units The following procedure provides a step-by-step process for identifying and rectifying problems with the PBXgateway and Branch Office units. Each step is a question requiring a “Yes” or “No” response. Each response has a series of checks or actions necessary to correct the problem.
Page 189 Troubleshooting Is the active WAN port LED lit solid “Green”? • If the LED is lit “Yellow”, this means that the network device is connected, but there is no network link to the alternate site. (Refer to page 6-11 for more information) •...
Page 190 Troubleshooting Port Status LEDs After the units have gone through the self-diagnostics tests (see page 6-7) and loading the runtime image, all eight or twelve phone port LEDs should light solid “Green”. This indicates that the phone port is connected to a digital port on the PBX and to a phone connected to the Remote, but not extended.
Page 191: E Xpectations
Troubleshooting Place a call using a phone connected to the Remote unit. As each remote user places a call the LED will begin to flash faster. This means that the phone is extended and in use (off-hook) by the remote user. Can you place a call? (The port LED should blink with a fast, green flash) Check the wiring to the PBX.
Page 192: Test The Wan Connection
Troubleshooting Test the WAN Connection If all of your Port and WAN LEDs indicate the units are installed properly, but you still cannot connect the remote phones, you should test the WAN connection. Note: This is only applicable for connecting over a synchronous-serial network (RVP_Direct).
Page 193 Troubleshooting The test results are shown below; • If the items circled register any values the problem is firmware related. Power- cycle the unit to clear the values and retest. • If any of the circled items (shown with a “0” value) display any values, there is a problem with the network.
Page 194: Test The Ip Connection
The MI will run the test and, upon its completion a “Test Results window” appears. Form a PC on the remote network make sure that you can reliably ping the PBXgateway. From a PC on the corporate network, make sure you can ping the EXTender 6000 and 4000 on the remote network.
Page 195 Troubleshooting Voice Quality Expectations EXTenders use industry-standard voice compression methods to allow multiple users to connect using less bandwidth. While the voice quality should remain excellent in all circumstances, you may notice some minor affects depending on the voice compression selected. The person you are talking to on the other end should not notice these affects in most instances.
Page 196 Troubleshooting If you are experiencing any of these problems and feel that it is not presenting you with adequate voice quality, we recommend using the ADPCM 32 voice compression method. While it requires more network bandwidth, it uses less voice compression and therefore minimizes the chances that any of these affects ever occur.
Page 197: Echo Problems
Echo Problems Understanding and Correcting Echo Problems The PBXgateway and both EXTender 6000 and 4000 employ the industry standard G.165 echo canceller with some proprietary MCK improvements to help eliminate or reduce echo even further. However, it is not possible to cancel all instances of echo 100% of the time.
Page 198 Troubleshooting If you only experience echo occasionally on external calls, your system is probably fine. The echo probably only occurs when calling to or receiving calls from a party that is using a) analog lines, b) a cell phone, or c) analog trunks on their phone system. In this case there is little you can do.
Page 199 • Significant “NC” values on any phone port. This value indicates that the port is enabled but there is a bad connection between the Remote unit and the phone or the PBXgateway and the PBX. Figure 6.6 Port Stats 6-28...
Page 200 Troubleshooting WAN Stats Look for: • Any “Framing Errors”, “Parity Errors”, “CRC Errors”, “Overruns”, “DCD Lost”, “CTS Lost” or any “Busy” type errors. Significant values indicate WAN device problems. Figure 6.7. WAN Stats 6-29 Issue 2.1 December 1999...
Page 201 Troubleshooting WAN Bandwidth Look for: • Any “Clipped ” (Kbps) count. This indicates packets that were not sent. Note: This Figure shows the Bandwidth used over a period of one hour. If this value exceeds the actual Bandwidth that you have assigned in the WAN menu, you may need to increase the WAN Bandwidth.
Page 202 Troubleshooting Connect Info Look for: • A “Current State -> extended” value of “No”. This indicates that the remote phone ip not extended, or may not be connected. • Significant “Lost Signal” values on any phone port. This value indicates that the port has not completed phone connections.
Page 203 Look for: • A high number of "Connect tries". This indicates the remote is trying to connect to the PBXgateway. If this value is high (maybe above 20), there could be a WAN problem. • A high number of "Disconnect->carrier lost". This directly relates to WAN outages.
Page 204 Troubleshooting RVP_IP Menus IP Active Note: Make sure correct information is shown. If this is not correct, go to the "Configuration->IP->Address" menu, and enter the correct info. A large number of collisions could indicate network traffic problems. Figure 6.11. IP Info 6-33 Issue 2.1 December 1999...
Page 205 Troubleshooting IP RX Stats Look for: • Any value, that increments other than "total", and "cantforward". Figure 6.12. IP RX Stats 6-34 Issue 2.1 December 1999...
Page 206 Troubleshooting IP ARP • Make sure you can see your "Default gateway" in this table; especially if your Branch Office unit is on a remote LAN. Figure 6.13 IP ARP 6-35 Issue 2.1 December 1999...
Page 207 Troubleshooting IP Routes • The path (IP) to the PBXgateway should be shown in this table. Figure 6.14 IP Routes 6-36 Issue 2.1 December 1999...
Page 208 Troubleshooting General System Info Figure 6.15. System Info 6-37 Issue 2.1 December 1999...
Page 209: M Essages
Gateway and try to re-connect. Assigned port Down The switch port is not Check port connection (see note) available, due to at PBXgateway. problems (green flicker) with the port. Carrier Lost Displayed if the Check network (see note) network connection to links.
Page 210 Check network links. Attempt to reconnect. Connect Timeout Remote cannot connect Check WAN to PBXgateway. connection on PBXgateway unit. Network disabled The network device is Check network link and not connected, being device. used, or is not active.
Page 211 File Management & System Upgrades Chapter Contents Subject page Introduction Configuration File Management Changing the Active Config File Editing a Non-Active Config Files Creating a New Config File Uploading Files to Flash Using an FTP Connection Using an External WAN Connection 7-12 Using a Direct Console Connection 7-13...
Page 212: File Management & System Upgrades
File Management & System Upgrades 7. FILE MANAGEMENT & SYSTEM UPGRADES Introduction The PBXgateway and Remote units contain a flash file system to retain basic configuration files, the actual firmware, and the instructions necessary for starting the units. The flash memory system does not require continuous power to retain its memory.
Page 213 (.m6B or .mpb) file to boot with. " Call Back files The PBXgateway unit saves .cbk files to enable it to contact remote users that are currently disconnected. Note: This file is used specifically for Remote Login capabilities. See page 4-51 for more information.
Page 214 Configuration File Management Changing the Active Config file Introduction When the PBXgateway is powered-up, the Flash file system loads a configuration file (called the “active” .rem (Remote) or .swt (Switch) file) which contains all the parameters necessary for operation. The system administrator can change this “active”...
Page 215: Edit Non-Active Configuration Files
File Management & System Upgrades Edit Non-Active Configuration Files Introduction The PBXgateway can be used in different applications requiring different parameters. The system administrator may need to set up separate configuration files to accommodate custom parameters for each application. The ability to modify any non-active configuration file,...
Page 216: Creating A New Config File
File Management & System Upgrades Creating a New Config File Introduction The PBXgateway can be used in different applications requiring different parameters. The system administrator may need to set up separate configuration files to accommodate custom parameters for each application.
Page 217 File Management & System Upgrades Creating a New Config File continued Procedure Select Save Action and press Enter to save changes. The following message appears: Save changes to Filename _____.rem (Remote) or .swt (Switch)? (Y)es (N)o (S)pecify different file name Press (Y) to save changes.
Page 218: Uploading Files To Flash
Press the ← ← ← ← key to go back to the Configuration Menu and press the ↓ ↓ ↓ ↓ key to the Save option. Press Enter. Note: The PBXgateway must be connected to the network and an IP address must be assigned before continuing with this procedure.
Page 219 File Management & System Upgrades Using an FTP Connection continued Enter the IP Address of the EXTender unit Start/Run from the desktop. The following screen is displayed. Figure 7.1 FTP screen Type in the following command; ftp (and the IP address of the unit you want to copy a file to), click OK. The FTP program will connect to the EXTender and provide a DOS- based screen to continue with the copying process.
Page 220 File Management & System Upgrades Using an FTP Connection continued At the “User” prompt, press Enter. Enter the Admin Password at the “Password” prompt. Press Enter. (see Chapter 4, Setting the Administrator’s Password) At the “ftp>” prompt type Binary and press Enter. At the “ftp>”...
Page 221 File Management & System Upgrades Using an FTP Connection continued Upload the file to the EXTender by typing in the following command: Example: Put C:\temp\v100.m6b Put: Is the FTP command for “copy” C: Is the PC Hard drive location of the file you are copying temp: Is the folder containing the file v100.m6b: Is the file being copied to the unit.
Page 222: Using An External Wan Connection
File Management & System Upgrades Using an External WAN Connection Introduction The PBXgateway is capable of transferring files using the external WAN connection between the Gateway and Remote units. This procedure is used to “put” a new file (.m6b or .rem (Remote) or .swt (Switch)) onto the Flash file system of the opposite unit.
Page 223: Using A Direct Console Connection
An encoded text file is a firmware file encoded as text. Procedure Connect a PC to the PBXgateway through the console port. (see Chapter 4, Direct Serial Connection, for more information) Open an Enhanced Terminal Interface (ETI) program.
Page 224 File Management & System Upgrades Using a Direct Console Connection continued The following screen will appear. Press “y” to continue. Figure 7.3 Console Upload Screen 7-14 Issue 2.1 December 1999...
Page 225 File Management & System Upgrades Using a Direct Console Connection continued Select Transfer-Send Text File command from the ETI program. Locate the text file to be sent and press Open. Figure 7.4 Send text file screen The file upload will begin. Note: Files labeled “.m6t or .mpt”...
Page 226: Upgrading Firmware
Then press Enter. The PBXgateway will then set this file as the default file to boot up with, and will then prompt you to reboot the units when it is ready.
Page 227 Glossary This Chapter provides a list of terms that are used in the operation or set up of the PBXgateway or MCK Communications product line. Issue 2.1 December 1999...
Page 228: Glossary
Glossary 8. GLOSSARY +12 VDC 12 volt direct current. 120 vac 120 volt alternating current (North American standard electrical supply). ADPCM Adaptive Differential Pulse Code Modulation. A reduced bit rate variant of PCM (Pulse Code Modulation) audio encoding. Address Resolution Protocol. Asynchronous Transfer Mode.
Page 229 Glossary Bandwidth The width of a communications channel. Measured in bits per second (bps). Baud Rate The speed in Kbps at which digital data can be transmitted. Broadcast Address This is the address that sends IP packets to all devices on the same Network Number.
Page 230 Domain Naming System. A mechanism used in the internet for translating names of host computers into addresses. Example: DNS would change a computer name such as mck.com to the actual numeric IP address of xxx.xxx.xxx.xxx. Domain Name The fully qualified name of a domain of a network.
Page 231 Glossary DS-0 Digital Service, Level 0. It is 64,000 bps, the worldwide standard speed for digitizing one voice conversation using PCM. Digital Signal Processor. A specialized computer chip designed to perform speedy and complex operations on digitized signals. Ethernet A local area network used for connecting computers, printers, workstations, terminals, servers, etc.
Page 232 Glossary G.729A The ITU (International Telecommunications Union) standard voice algorithm for the coding of speech signals in telecommunication networks. H.323 This ITU (International Telecommunications Union) standard defines a set of call control, channel set up and codec specifications for transmitting voice over networks that do not guarantee quality of service -such as the Internet.
Page 233 Glossary ISDN Integrated Services Digital Network. ISDN comes in two basic flavors- BRI, which is 144,000 bps and designed for the desktop, and PRI, which is 1,544,000 bps and designed for telephone switches. BRI uses four unshielded normal telephone wires (two twisted pairs) to deliver two “Bearer”...
Page 234 Normally the number of HOPs to get to the next Network Number. Management Interface. A VT-100 style Terminal Emulation (TA) program which provides the system administrator with full configuration and status capabilities for the PBXgateway and multiple Remote units. Network Number Often associated with Subnet. Specifies an individual network of devices that communicate via IP to each other.
Page 235 A device used to connect one group of wires to another. A punch block is used to connect the digital lines from the PBX to the RJ-21 cable connected to the PBXgateway. Quality of Service. A measure of the telephone service quality provided to a subscriber.
Page 236 RJ-21 A 25-pair connector used for connecting the PBXgateway to the PBX. Router A device used to forward packets from one or more Network Numbers, to the intended destinations.
Page 237 Sync Rate The data transfer speed or rate of the synchronous serial port of the network device connected to the WAN port of the PBXgateway or EXTender 6000 Remote unit. The Sync Rates of the serial ports must match.
Page 238 Glossary A digital transmission link with a capacity of 1.544Mbps. Terminal Adapter. Allows non-ISDN terminals to operate on ISDN lines. Tele Connect Protocol. An IP port, as specified in the OSI model. TCP/IP Transport Control Protocol / Internet Protocol. Telnet A connection type protocol.
Page 239 Appendix Management Interface (MI) Menus Menus Subject page Introduction Main Menu Configuration Menu Port Menu Voice Menu WAN Menu Connect Menu RVP_Direct Menu RVP_over_IP Menu Log Menu A-10 IP Menu A-11 SNMP Menu A-12 Syslog Menu A-13 System Menu A-14 Utilities Menu A-15 Diagnostics Menu...
Page 240: Appendix A: Management Interface Menus
Appendix A APPENDIX A: Management Interface Menus Introduction The PBXgateway Management Interface (MI) provides the system administrator with a VT-100 style interface for the complete configuration of both the Gateway and Remote units. Main Menu The Main Menu which appears when the MI is first entered, displays the following submenus;...
Page 241: Main Menu
Appendix A Main Menu Sub-Menus For more Menu Info see Configuration Port Page A-4 Default Page A-4 Ports 1-8 Page A-4 Ports 9-12 Page A-4 Page A-6 Connect (R) Page A-7 Analog Card (B) Page A-7 Page A-10 Page A-11 System Page A-14 Save...
Page 242: Port Menu
Banner (R) 4-63 Logout Code (R) 4-25 (Lucent Protocol) MSB Key (R) 4-68 (Nortel Protocol) Table A.2. Port Menu (R) Applies to the Branch Office & EXTender 4000 units only. (G) Applies to the PBXgateway unit only. Issue 2.1 December 1999...
Page 243: Voice Menu
Appendix A Voice Menu Parameters Possible Value Default For more info see page value Method ADPCM 32 ADPCM 32 4-20 ADPCM 24 G.729A, G.711, Companding µLaw µLaw 5-19 Alaw DTMF In-band Out-of-Band 5-21 (Lucent Protocol Out-of-band only) Jitter Delay 0-250 5-25 Packet Size 1-12...
Page 244 Appendix A WAN Menu (WAN 1 & WAN 2) Parameters Possible Value Default For more info value see page Enabled WAN 1 - Yes 4-32 WAN 2 - No Mode Sync-V.35 Sync-V.35 4-35 Sync-RS232 Sync-RS530 Sync Set up- Multiples of 56K or 64K [384000] 4-33 Sync Rate...
Page 245: Connect Menu
Default For more info value see page Defaults Enabled 4-65 Ports 1-8 Ports 9-12 4-65 Ring 4-65 Table A.6. Analog Menu (G) Applies to the PBXgateway unit only. (B) Applies to the Branch Office unit only. Issue 2.1 December 1999...
Page 246: Rvp_D Irect M Enu
Appendix A RVP_Direct Menu (R) Parameters Possible Value Default For more info value see page Primary Interface WAN1 WAN1 4-56 WAN2 Secondary Interface NONE NONE 4-56 WAN1 WAN2 Utilization 5-39 Table A.7. RVP_Direct Menu (R) Applies to the Branch Office & EXTender 4000 units only. Issue 2.1 December 1999...
Page 247: Rvp_Over_Ip Menu
Appendix A RVP_over_IP Menu (R) Parameters Possible Value Default value For more info see page Default Port- Valid IP address 4-58 IP Destination Ports 1 to 8- Valid IP address 4-58 IP Destination Ports 9 to 12- Valid IP address 4-58 IP Destination Table A.8.
Page 248 Appendix A Log Menu Parameters Possible Default value For more info Value see Page Size 4096-131072 32768 5-33 Default Info Info 5-30 Priority SYS Prior Debug <Default> 5-30 MGMT Prior Trace <Default> 5-30 NET Prior Fatal <Default> 5-30 Port Prior Error <Default>...
Page 249 Appendix A IP Menu For more Parameters Possible Value Default value info see page Address Valid IP address 4-36 Subnet Mask Valid IP address 4-36 Default Valid IP address 4-36 Router Telnet Enabled Enabled 4-38 Disabled Enabled Disabled 4-38 Disabled Enabled –Yes/No 4-40 Server IP Address...
Page 250 Appendix A SNMP Menu Parameters Possible Default For more info Value value see page Enabled Trap Hosts 5-35 Trap Priority Error Error 5-37 Warning Info Fatal Community 5-19 Trap Path 5-36 Both Sys Contact 5-34 Sys Name 5-35 Sys Location 5-34 Table A.11.
Page 251 Appendix A Syslog Menu Parameters Possible Default value For more info Value see page Enabled Host 5-23 5-24 Default Info Info 5-31 Priority SYS Prior Debug <Default> 5-31 MGMT Prior Trace 5-31 NET Prior Fatal 5-31 Port Prior Error 5-31 Warning Table A.12.
Page 252 Appendix A System Menu Parameters Possible Default For more info Value value see page Name 4-42 Use Switch Time (R) Switch Time Offset (R) Console Baud 9600 9600 4-45 19200 38400 2400 4800 Table A.13. System Menu (R) Applies to the Branch Office unit only. A-14 Issue 2.1 December 1999...
Page 253: U Tilities M Enu
Appendix A Utilities Menu Menu Parameters Possible Default For more info Value value see page System 4-49 Password Set Date A-16 Clear log 5-18 Dump Log 5-22 Dump Config 5-22 Reset Stats 5-31 Reboot 4-69 File Copy to (unit) 7-12 Delete Edit Config Optimize...
Page 254 Appendix A Set Date Menu Parameters Possible Default For more info Value value see page Month Jan-Dec Current 4-47 month Day of month 4-47 Year 4-47 Hour 4-47 Minute 4-47 Second 4-47 Daylight Enabled Enabled 4-47 Savings Disabled 4-47 Table A.15. Set Date Menu A-16 Issue 2.1 December 1999...
Page 255: D Iagnostics M Enu
Appendix A Diagnostics Menu Menu Parameters Possible Default For more info see page Value value Test IP Begin Test IP Address Count Test Begin Test 6-21 WAN Port Count Packet Size Timeout Reset Reset Port Table A.16. Diagnostics Menu A-17 Issue 2.1 December 1999...
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Page 257 Appendix Bandwidth Requirements for RVP_Direct This Appendix provides information on the required bandwidth necessary to accommodate remote users connected to the PBXgateway using a synchronous-serial connection via a WAN port. Issue 2.1 December 1999...
Page 258 APPENDIX B: BANDWIDTH REQUIREMENTS Overview One of the most important factors in the success of your PBXgateway is to determine the necessary network bandwidth needed for your application. This Appendix will explain how to determine the size of the required bandwidth that will be needed in your application of the PBXgateway units.
Page 259 PBXgateway. In order to accomplish this, you must have the multi- port capability on your CSU/DSU. For more information on your network terminating devices, please see the Network Terminating Equipment section of the Application Notes &...
Page 260 Appendix B Selecting the Proper Voice Compression The best voice quality is achieved by using the ADPCM 32 compression. The maximum quality comes at the expense of the highest utilized bandwidth. The largest voice compression is achieved by using G.729A. If you are using this algorithm, you will save on bandwidth and still achieve voice quality that is regarded as near toll.
Page 261 Appendix EXTender 6000 Phone-Set Interface Provided for reference only. This Chapter provides information on the Phone-Set Interface. This interface provides the system administrator with limited configuration parameters using a digital telephone keypad for input commands. Issue 2.1 December 1999...
Page 262 Appendix C APPENDIX C: PHONE-SET INTERFACE Introduction The Phone-Set interface is used for setting limited configuration parameters for the EXTender 6000 and EXTender 4000 remote units from a two-wire digital phone. Settings include: Console Data Rate IP Parameters Default Route Press ‘Hold’...
Page 263 Appendix C Note: Once in the interface this is the first screen displayed. 2: Ok 3: Next Exit the Admin Menu 1: Prv 2: Ok 3: Next 1: Prv 2: Ok Set Console Set IP Parms 1: Prv 2: Ok 3: Nxt 3: Nxt 9600 Data Rate: 9600...
Page 264: Default Router
Appendix C 1: Prv 2: Ok Go back to page Default Router ‘Drop’ to accept ‘Hold’ to cancel ‘Conf’ to delete use * for . 0.0.0.0 Issue 2.1 December 1999...
Page 265 Appendix SNMP This Chapter provides information on the PBXgateway Simple Network Management Protocol (SNMP) parameter. Issue 2.1 December 1999...
Page 266: I Ntroduction
MIB: The network administrator must load a MIB file (Management Information Base) to properly monitor the PBXgateway Switch and remote units. This file contains numerous tables based on the MI Status tables and provides information such as error counts, and the on/off status of both the Switch and Remote units.
Page 267 Status menu within the MI. This example applies to all of the status menus for the EXTender and PBXgateway units All status menus within the MI correlates to a MIB table Issue 2.1 December 1999...
Page 268: Major Group Of The Extender Mib
Appendix D Major Groups of the EXTender MIB MIB Group Management Interface (MI) Page Menu extSystemGroup Status->System->General Info extInfoTable Status->Connect->Connect Info extStatisticsTable Status->Connect->Connect Stats extPortStatTable Status->Port extWANStatTable Status->WAN->WAN Stats extBandwidthUsageTable Status->WAN->WAN Bandwidth D-10 extDiagnosticTable Status-> System->HW Diagnostics D-10 extPortTable Status->Port->Port Stats D-11 extAlarmNotificationGroup The “LOG messages”...
Page 269: Mib Group Table
Appendix D MIB Group Tables Group Name: Description extSystemGroup extHardwareType Indicates if unit is “Switch (Gateway)” or “Remote”. extSystemName This is the name specified in the “Configuration->System” menu. extSerialNumber Serial number of unit. extTimeBooted Time that the unit was last booted. extIPAddress The IP address of the unit.
Page 270 Appendix D Group Name: Description extInfoTable extInfoPort Ports 1-12. extInfoCurrentState State of port: UP, RD, NC, XX, VC, AN, CS extInfoDuration The duration in current state. extInfoExtended Indicates if port is extended. extInfoOffHook Indicates ports offhook. extInfoVoice The compression algorithm used. extInfoSignalPort Connection method for Signal: WAN1, WAN2, IP...
Page 271 Appendix D Group Name: Description extStatisticsTable extStatConnectTries Amount of connect attempts. extStatConnections Amount of successful connections. extStatByUser Amount of Disconnects by User. extStatCarrierLost Amount of Disconnects from Lost Carrier. extStatPortOffline Amount of Disconnects from port being offline. extStatPortInUse Amount of Disconnects because port was in use.
Page 272 Appendix D Group Name: Description extPortStatTable extPstatPercentVC Percentage value of all call types that User/Port was on a “VC” (Voice Call). extPstatPercentUP Percentage value of all call types that User/Port was “UP” (connected). extPstatPercentRD Percentage value of all call types that User/Port was “RD”...
Page 273 Appendix D Group Name: Description extWANStatTable extWAN Shows WAN ports: WAN1, WAN2 extWANPortType Shows WAN port type: Sync extWANPortState State of WAN port: UP, DN, INIT, CNCT extWANPortEnabled WAN enabled state: Enabled, Disabled. extWANTxPackets Number of Transmited packets. extWANTxBytes Number of Transmited bytes. extWANRxPackets Number of Received packets.
Page 274 Appendix D StatTable Table D-7. extWAN D-10 Issue 2.1 December 1999...
Page 275 Appendix D Group Name: Description extBandwidthUsageTable extBandwidthIndex Indicates the sample times: every hour extBandwidthTime Time at which each sample occurred. extBandwidthSent Bandwidth sent during sample period. extBandwidthClipped Bandwidth clipped during sample period. extBandwidthPercentage The percentage of available bandwidth, equals (BW Sent / BW Clipped).
Page 276 Appendix D Group Name: Description extPortTable extPtabPortID The Port ID names. extPtabEnabled The “Enabled” value in the Ports Default & 1-12 menus. extPtabAutoConnect The “Auto connect” value in the Ports Default & 1-12 menus. extPtabBanner The “Banner” value in the Ports Default &...
Page 277 Appendix D Group Name: Description extAlarmNotificationGroup extAlarm Log messages that appear in the Log file. Table D-11. extAlarmNotificationGroup Group Name: Description extSnmpControlGroup extSnmpEnabled Indicates SNMP is enabled. extTrapPriority Indicates the Priority setting for SNMP traps to be sent. extTrapHost1 The IP address or HOST name to send first trap message.
Page 278 Appendix D Group Name: Description extTopologyGroup extTopType The device type of the main unit: Switch, Remote extTopDevice1 Device type connected to Port 1. extTopDevice2 Device type connected to Port 2. extTopDevice3 Device type connected to Port 3. extTopDevice4 Device type connected to Port 4. extTopDevice5 Device type connected to Port 5.
Page 279 Appendix D Group Name: Description extRvpDirectGroup extRvpDirectPrimaryInterface The RVP_Direct Primary interface: WAN1, WAN2 extRvpDirectPrimaryDialNum1 The first Primary dial number. extRvpDirectPrimaryDialNum2 The second Primary dial number. extRvpDirectSecondaryInterface The RVP_Direct Secondary interface: WAN1, WAN2 extRvpDirectSecondaryDialNum1 The first Secondary dial number. extRvpDirectSecondaryDialNum2 The second Secondary dial number. extRvpDirectUtilization The RVP_Direct % utilization.
Page 280 MIB. Set up steps Load a third party-network management software package, such as HP OpenView, onto the PC used to manage the PBXgateway Switch and Remote units. Note: There are many applications that can be used to manage the SNMP parameters for the Switch and Remote units.
Page 281: Install The Extender Mib Files
Appendix D Install the EXTender MIB Files The EXTender MIB files are necessary for the third party software to read the Remote unit status tables, and to receive readable SNMP Trap error messages. Note: This procedure assumes that a third party software package has been installed on a PC.
Page 282: Setting The Community Password
Appendix D SETTING THE COMMUNITY PASSWORD The EXTender comes with a default SNMP read password also known as a Community String. This password must be specified inside the third party software to allow the user to view MIB objects. Note: Before setting the password, the units must have an IP Address assigned by the network administrator and must be part of the software “Network View”.
Page 283: Configuring The Trap Host
Appendix D Configuring the Trap Host The EXTender will send alarm messages (SNMP Traps) to any Trap Host whose IP Address has been entered into one of the 12 slots provided in the User Interface SNMP Configuration Menu. These slots are named Trap Host 1, Trap Host 2, etc.
Page 284: Trap Customization
Appendix D Trap Customization The third part software will receive and display Trap messages from the EXTender. But without some configuration these messages will be a confusing list of numbers, as shown in Figure D.2. Figure D.2 To display friendly and readable Trap messages, the software can be configured to display all the information contained in the Trap Error messages sent by the EXTender.
Page 285: Defining A Fatal Trap
Defining a Fatal Trap Below is an example of setting up “HP Openview for Windows” to receive the Log messages from the PBXgateway EXTender. From within the third party software, navigate to the Add Trap window. In the box Number: type: “1”...
Page 286: Defining A Warning Trap
Appendix D Defining a Warning Trap From within the third party software, navigate to the Add Trap window. In the box Number: type: “3” In box Name: type “EXTender Warning” In box Severity: select choice “Warning” In box Description: type “$E, $1” Click on the OK button.
Page 287: Viewing The Customized Alarm Log
Appendix D Viewing the Customized Alarm Log Procedure Click the Alarm icon. The Following screen appears: Figure D.3. Customized trap messages The Customized trap messages are color coded for identification purposes: “Red” – Trap messages that are considered Major/Critical. “Yellow” – Trap messages that are considered a “Warning” “Purple”...
Page 288: Using Snmp To Monitor & Troubleshoot Problems
Below is an example of how to use SNMP management to monitor the PBXgateway EXTender. Example: You have a PBXgateway EXTender with an IP address of “10.2.1.50”. The Remote Branch has an IP address of “10.5.3.50”. You want to monitor if there are lost signal conditions.
Page 289 Appendix D This page intentionally left blank. D-25 Issue 2.1 December 1999...
Page 290 Appendix Log Messages This Chapter provides information on Log Messages. A partial list is provided to define the log message, provide an example for reference, and any required action that should be taken. Issue 2.1 December 1999...
Page 291: Log Message
Appendix E Log Messages Introduction Each menu within the MI contains an area to display log messages which provides detailed information on the status and condition of the unit. These messages are grouped into four categories with each one detailing a specific functional area of the EXTender operation.
Page 292 Appendix E Typical A typical log message is shown in Figure E.1. message Note: Every log message contains similar information to provide a date/time stamp followed by a descriptive message. Date Time Log Priority (see page E-4) Port # (if applicable) Message Category Log Message Figure E.1.
Page 293: Log Priorities
Appendix E Log Priorities Log Priority Definition Fatal Unit failed. Contact customer service. Error Unit failed but may recover. Try rebooting the unit. Warning Unexpected error but unit should still function. Info Routine event occurred. Details on every event only seen with priority set Debug to “Debug”...
Page 294: Partial List Of Log Messages
Appendix E Partial list of Log Messages Notes: This list is sorted by: 1) Priority, 2) Category, and 3) Message The ‘SNMP’ column identifies messages which are captured (YES or NO) with and SNMP Trap (see Appendix ‘D’ for more info). Priority Category Message...
Page 295 Appendix E INFO MGMT Flash optimization The administrator started began optimizing the flash file system via the MI for better performance. INFO MGMT IP test started, IP test began sending 5 packets sending the to 192.168.155.1 indicated number of packets to the initiated IP Address.
Page 296 Appendix E INFO MGMT Rlogin session 1 An incoming Rlogin connected from connection was 192.168.155.1 made. INFO MGMT Rlogin session 1 The Rlogin session disconnected was disconnected. INFO MGMT Rlogin session 1 An outgoing Rlogin initiated from connection was 192.168.155.1 made.
Page 297 Appendix E INFO MGMT The system The administrator configuration has changed and saved changed and the system requires a reboot configuration and requires a reboot to take effect. INFO MGMT The system The administrator configuration has changed and saved changed and the system requires a WAN configuration and...
Page 298 Appendix E WARNING MGMT Console upload The file transfer on failed the console has failed. Check to make sure the baud rates on Branch/Terminal Application are the same. Verify attempting to transfer a .m*t file. WARNING MGMT Failed login on the There was a failed console administrator login...
Page 299 Appendix E WARNING MGMT SNMP: Process The unit was unable Trap Packet build, to send an SNMP failed. Trap because it had a problem building the Trap message. WARNING MGMT Successful FTP The administrator login logged in via FTP to transfer files.
Page 300 Appendix E ERROR MGMT SNMP: I/O Error An attempt failed to proxy I/O Write, send an SNMP Trap failed. across a WAN link via a SNMP proxy. ERROR MGMT WAN 1 test failed: Test WAN failed Network Error due to a network error.
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MCK pbxgateway Administrator's Manual

1 Product Overview

2 Specifications

3 Installation

4 Configuration

5 The Management Interface

6 Troubleshooting

7 File Management & System Upgrades

8 Glossary

Appendix A: Management Interface Menus

Appendix B: Bandwidth Requirements (Rvp_Direct)

Appendix C: Phone-Set Interface

Appendix D: Snmp

Quick Links

Troubleshooting

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