HID FARGO HDP 5000e User Manual
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HID FARGO HDP 5000e User Manual

HID FARGO HDP 5000e User Manual

High definition card printer / encoder
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HID® FARGO® HDP®5000e High Definition Card Printer/Encoder User Guide
HID® FARGO® HDP®5000e
High Definition Card Printer/Encoder
Model: X002700
User Guide
PLT-07581, A.1
December 2024

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  • Page 1 HID® FARGO® HDP®5000e High Definition Card Printer/Encoder User Guide HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Model: X002700 User Guide PLT-07581, A.1 December 2024...

  • Page 2: What's New

    HID GLOBAL, HID, the HID Brick logo, FARGO, HDP, HID FARGO, iCLASS, iCLASS SE, OMNIKEY, PolyGuard, Prox, Proximity, Seos, and UltraCard are trademarks or registered trademarks of HID Global, ASSA ABLOY AB, or its affiliate(s) in the US and other countries and may not be used without permission. All other trademarks, service marks, and product or service names are trademarks or registered trademarks of their respective owners.

  • Page 3: Table Of Contents

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide HID® FARGO® HDP®5000e High Definition Card Printer/Encoder User Guide Specifications 1.1 Regulatory compliance 1.1.1 United States 1.1.2 Canada 1.1.3 Taiwan 1.1.4 Japan 1.1.5 Korea 1.1.6 Mexico 1.2 Safety messages 1.2.1 Safety messages - United States...
  • Page 4 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 3.4.3 Sending track information 3.4.4 Test magnetic encoder 3.4.5 Test smart card encoding 3.5 Utilities tab 3.5.1 Clean printer 3.5.2 Calibrate sensors 3.5.3 Update manager 3.5.4 Test print 3.5.5 Self tests...

  • Page 5: Specifications

    Section 01 Specifications...

  • Page 6: Regulatory Compliance

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 1.1 Regulatory compliance The purpose of this section is to provide specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the HDP®5000e card printer/encoder.

  • Page 7: Canada

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 1.1.2 Canada This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

  • Page 8: Safety Messages

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 1.2 Safety messages 1.2.1 Safety messages - United States Symbol Critical Instructions for safety purposes Danger Failure to follow these guidelines results in personal injury or death. To prevent personal injury or death: Reference the following safety messages before performing an operation.

  • Page 9: Safety Messages - French Canada

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 1.2.2 Safety messages - French Canada Symbole Instructions critiques visant la Sécurité Danger Si ces directives ne sont pas suivies les résultats peuvent être des lésions corporelles ou la mort. Pour éviter des lésions corporelles ou la mort: Rapportez-vous aux avis suivants de sécurité...

  • Page 10: Safety Messages - Taiwan

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 1.2.3 Safety messages - Taiwan 繁 體 中文 射 頻發 射 及 安全 指 令 安 全 訊 息 ( 小 心 檢 查) 標 記 重 要 的 安 全 事 項 說明...

  • Page 11: Safety Messages - China

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 1.2.4 Safety messages - China 安 全 消息 ( 请 仔细 阅 读 ) 符 号 涉 及 安 全 的 重 要 过 程 危险 如果 不 遵 循 这些 安 装 指 南进 行 操 作 ， 可能 会 导 致 重伤 ， 甚 至 死 亡 。 可 能 引 发安 全 问 题 的信 息 由 警 告符...

  • Page 12: Security Hardening Guidelines

    Where applicable, the HID FARGO printer SDK is a library working as a part of the client application. Therefore, the customer is responsible for the security of the application. It is expected that the customer IT policy provides additional protection, especially when printing sensitive information.

  • Page 13: Handling Personal Data Guidelines

    Category Description/Actions Data usage The HID FARGO printer, driver, and printer SDK is designed to only process customer supplied input data for printing purposes. Personal data submitted for printing, such as documents or images, is not examined, stored, or retained by the printer, driver, or printer SDK.

  • Page 14: Technical Specifications

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 1.4 Technical specifications Component Description Card Cleaning Replaceable cleaning roller (included with each print ribbon) Card Materials and Types Laminated PVC Mag stripe cards Optical memory cards PETG...
  • Page 15 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Component Description InTM Film Options Clear film, 1,500 prints Standard holographic (500 prints) Custom holographic, special order (500 prints) InTM Film Storage 25°C (77°F) or lower for no longer than 1.5 years.
  • Page 16 Printer + Dual-Sided Module + Dual-Sided Lam Module: 18.8 kg (41.4 lbs.) One-Wire Encoding Contactless Smart Card Encoder (HID iCLASS® and MIFARE) Options Contact Smart Card Encoder reads from and writes to all ISO7816-1 and 2 and 3 and 4 memory and microprocessor smart cards (T=0, T=1) as well as synchronous cards Prox™...

  • Page 17: Setup And Installation Procedures

    Section 02 Setup and installation procedures...

  • Page 18: Introduction

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 2.1 Introduction This section describes finding a good location for your printer, driver installation information, and general card usage for the HDP5000e card printer. 2.2 Inspection of the card printer While unpacking your printer, inspect the carton to ensure that damage has not occurred during shipping.

  • Page 19: General Card Information

    User Guide 9. The HID Printer Status Monitor can be installed with the driver. This is recommended and the check box is selected by default. The HID Status Monitor is used to provide information about the printers connected to this computer.

  • Page 20: Printing Preferences

    Section 03 Printing preferences...

  • Page 21: Introduction

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 3.1 Introduction All print driver operations and printing preferences are managed through the HDP5000e Card Printer Printing Preferences. Accessing the printing preferences varies by Microsoft Windows operating system. For example, if you are running Microsoft Windows 10, the printing preferences are accessed by selecting Settings > Devices > HDP5000e...

  • Page 22: File Menu Tab

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 3.2 File menu tab This tab allows you to view driver details and basic printer specifications. You can also restore driver default settings, save changes to your preferences, or discard changes before exiting the printing preferences.

  • Page 23: Basic Setup Page

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 3.2.1 Basic setup page This page displays selections for printing on one or both sides of a card, card orientation, ribbon colors, and card types. It also includes a Details pane and a link for restoring the driver defaults.
  • Page 24 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Field Definition Specify the card type for optimal temperature and dwell settings. Options are: Card Type FARGO UltraCard Premium FARGO UltraCard (default) FARGO UltraCard PC HID Tech Card Composite HID Tech Card PVC Displays a prompt to reset all selections in the driver file to the default settings.

  • Page 25: Card View Page

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 3.2.2 Card view page This page displays a representation of the currently selected card options. PLT-07581, A.1 December 2024...

  • Page 26: Help Page

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 3.2.3 Help page This page displays links to: Available help files for the printing preferences Order printing supplies Instructional videos for the maintenance of the HDP5000e card printer 3.2.4 Exit options...

  • Page 27: Details Window

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 3.2.5 Details window This window displays basic information about the driver and the printer connected to your PC. This information is also displayed on all pages and menu tabs throughout the interface.

  • Page 28: Advanced Menu Tab

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 3.3 Advanced menu tab This tab allows you to select page setup options, printing options, diagnostic settings, and print security settings. Page Setup Menu option Description Card Input Hopper Displays options for additional input hoppers, if more than one card hopper is present.
  • Page 29 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Page Setup Menu option Description Selects the type of card to print and optionally set up the card size and offset the print layout. Options are: Card Type: Select the type of card to print:...
  • Page 30 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Page Setup Menu option Description Select the Layout tab to set the Offset Length and Offset Width for the image placement on the front and back of the card. Note: If Duplexing is set to Single Sided, the Back tab is not available on this window.
  • Page 31 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Device Settings Menu option Description Image Transfer This setting controls the speed and temperature at which printed images are transferred from the film to the card. These settings vary depending on the card type.
  • Page 32 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Device Settings Menu option Description Temperature offset: Sets the temperature (in Celsius) at which the printed image is transferred from the HDP film to the card. Lower limit: -25 Upper limit: +15 Use Defaults Based on the Film and Selected Card Type: This option is automatically selected.
  • Page 33 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Device Settings Menu option Description This setting controls the printer lamination process. Laminator Lamination Side: Specifies the side of the card to laminate. Available settings are: No Lamination (if the laminator is not to be used)
  • Page 34 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Device Settings Menu option Description Lamination Speed: adjusts the throughput speed (Transfer Dwell Time) of a card in seconds per inch. Available settings are: 0.8 - 5.5 seconds per inch (the default is 2 seconds).
  • Page 35 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Print Image Menu option Description Ribbon Color This option allows the printer to automatically select the colors to print or allows you to specify card colors. This setting is determined by the ribbon detected in the printer and the selection of single- or dual-sided printing.
  • Page 36 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Print Image Menu option Description This option controls where the resin black (K) panel of a full-color ribbon is printed. Resin black is desirable for K Resin Printing text and bar codes due to its sharp, saturated color.
  • Page 37 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Print Image Menu option Description Controls the overall darkness and lightness of the printed color. Color Intensity Dye-Sub: (YMC): This slider controls the overall darkness and lightness of the dye-sub printed image. Any adjustments only affect those images printed with dye-sublimation (YMC-type) ribbon panels.
  • Page 38 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Print Image Menu option Description Adds and removes defined areas for K resin and color correction. Defined Areas Enable Defined Area: Select the type of area to add. Each defined area is represented by the following colors:...

  • Page 39: Information Panel

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 3.3.1 Information panel This panel is displayed on the left side of the Advanced, Encoding, and Utilities menu tabs. Field Definition Media tab Automatically detects the materials in the printer such as the ribbon, film, and cards.

  • Page 40: Card Image Area

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 3.3.2 Card image area The card image area displays a representation of the selected card options. The options include card side, ribbon color descriptor, image transfer settings, defined areas legend (if specified), and single-sided or dual-sided print area images.

  • Page 41: Encoding Menu Tab

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 3.4 Encoding menu tab This tab contains the options for controlling the magnetic stripe encoding process. If the printer does not automatically detected these features or if communication with the printer does not exist, these configuration items can be manually selected from the configuration tab in the Information panel.

  • Page 42: Magnetic Encoder Setup Configuration

    Coercivity: Select the Coercivity option (Oersted [Oe]) for the Magnetic Stripe type for the Card Type. Super High Coercivity = 4,000 Oe High Coercivity = 2,750 Oe (HID high coercivity UltraCard IIIs are 2750 Oe) Medium Coercivity = 600 Oe Low Coercivity = 300 Oe Shift Data Left: This option shifts the recorded magnetic data to the left-hand side of the magnetic stripe on...

  • Page 43: Iso Track Locations

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Field Description If these options are enabled, the user can specify how tracks are to be configured. All tracks display the same Magnetic Track Options options. Encoding Mode: Displays the encoding mode selected.

  • Page 44: Sending Track Information

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 3.4.3 Sending track information Magnetic track data is sent in the form of text strings from the application software to the printer driver. The printer driver must be able to differentiate between magnetic track data and the rest of the printable objects, specific characters must be added to encode the magnetic data.
  • Page 45 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide ASCII code and character table ASCII code Character ASCII code Character ASCII code Character space < > PLT-07581, A.1 December 2024...

  • Page 46: Test Magnetic Encoder

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 3.4.4 Test magnetic encoder Exercises the printer's magnetic encoding functionality independent of image or application. Field Description Magnetic Track Data: Encode Track Data Track 1: Track 2: Track 3:...

  • Page 47: Test Smart Card Encoding

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 3.4.5 Test smart card encoding Provides the ability to test the smart card encoder in the printer. Field Description Check SAM Firmware Compatibility View installed technology Available options are: PROX iCLASS / iCLASS SE™...
  • Page 48 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Field Description Test Select the test you wish to run. Available options are: Perform Reader Test Get Vendor Name Get Vendor IFD Version Get Vendor IFD Type Get Reader System Name...

  • Page 49: Utilities Tab

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 3.5 Utilities tab This tab provides several maintenance, diagnostic, and configuration settings for your printer. Field Definition Maintenance Clean Printer Specifies how to clean the printer using a cleaning card.

  • Page 50: Clean Printer

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 3.5.1 Clean printer Follow the instructions on the page to clean the printer. The cleaning routine begins after all current print jobs have completed. The CardPath option sends the cleaning routine to the printer. Follow the instructions on the page to clean the card path.

  • Page 51: Calibrate Sensors

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 3.5.2 Calibrate sensors The Calibrate Ribbon option sends the calibrate ribbon command to the printer. Follow the instructions on the page for calibration of the ribbon sensor. The Calibrate Film option sends the calibrate film command to the printer. Follow the instructions on the page for calibration of the film sensor.
  • Page 52 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide The Calibrate Laminator option sends the calibrate laminator command to the printer. Follow the instructions on the page for calibration of the laminator sensor. PLT-07581, A.1 December 2024...

  • Page 53: Update Manager

    Click this link to open a window to browse the updates folders stored on your PC or available network. Update Printer Firmware Lists available HID printers connected to your computer. Select the printer you wish to update. Firmware Update Process Describes the steps to update your printer firmware.

  • Page 54: Test Print

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 3.5.4 Test print Print a sample card based on the selected settings. Card images are displayed according to the Advanced tab > Orientation (Portrait / Landscape) and Advanced tab >...

  • Page 55: Self Tests

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Show Text Select this option to display Some Sample Text at the top of the sample card. When this option is selected, the Font, Color, and Size options can be adjusted.
  • Page 56 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Field Description Sensor/Value Shows the list of printer sensors and their default values. Printer Display Panel Shows the current printer display. This window updates as the printer status changes.

  • Page 57: Prn Viewer

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 3.5.6 PRN viewer The PRN viewer provides the ability to view a print file (PRN) as an image. You can send print files to the printer to view proper layout, determine if image defects are part of the file going to the printer, and verify the printer driver settings are the same as the PRN file.

  • Page 58: Color Assist

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 3.5.7 Color assist Opens the Color Assist tab to define the RGB values to accurately depict the colors to print on your cards. Field Description Palette Reset Palette Resets your palette for new or future work.
  • Page 59 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Field Description Printing Select one of these options to print: Current Color Selected Swatches Current Color: Prints the currently selected color swatch. All Swatches Selected Swatches: Allows you to select multiple swatches from the visual list.

  • Page 60: Internal Printer Settings

    3.5.8 Internal printer settings Use this option for adjusting the internal printer settings. These settings have been customized for the printer at the factory. These printer settings are HID advanced settings based on Electrically Erasable Programmable Read-Only Memory (EEPROM). Note: Any changes affect the settings for the firmware.

  • Page 61: Printer Settings

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide To change a setting, click the Edit Settings link. In the value column, change the numeric value in the row. When all updates are correct, click the Save Settings link.
  • Page 62 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Setting Description Print the alignment self-test card. Print Top of Form Adjust the Print Top of Form until the green border is eliminated and the entire transfer alignment block is as shown in the bottom graphic Note: Due to variation in roller alignment, the green border may appear at a slight angle on the top of the card.
  • Page 63 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Setting Description This option is only for the built-in magnetic stripe encoder. Mag Top of Form Use this option to shift the starting point of where the printer begins encoding the magnetic track data on a magnetic stripe of the card.
  • Page 64 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Setting Description Print the alignment self-test card. Transfer TOF Adjust the Transfer TOF until the TOF zero line is located on the edge of the card. If the Transfer TOF is made too negative, the transfer roller can engage in front of the card causing a transfer jam.
  • Page 65 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Setting Description Both the printer and the printer software driver control the built-in transfer roller. Transfer Temp Offset To change the temperature of the transfer roller, adjust the temperature through the Image Transfer selection within the Advanced tab of the printer preferences.
  • Page 66 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Setting Description Fine tunes the mag drive current for low-coercivity/medium-coercivity cards. Adjust if mag verify Mag Lo-Co Voltage Offset errors start occurring with new card stock. Proximity™ Encoder Card Offset Fine tunes the docked position of the card when it is in the contactless encoder.
  • Page 67 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Setting Description This setting enables power up ribbon/film savings. Enable Ribbon and Film Saving When enabled, the ribbon and film will not skip to a new set of panels after a power up.

  • Page 68: Laminator Settings

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Laminator settings Setting Description This option changes head lift at the front of the card. Lamination Top of Form Lamination End of Form This option changes head lift at the end of card.

  • Page 69: Driver Defaults

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 3.5.9 Driver defaults This setting allows you to save the current settings for this printer instance as the default. The settings can be saved to a file and be applied to other printer instances of the same printer model.

  • Page 70: Hid Status Monitor

    Section 04 HID Status Monitor...

  • Page 71: Introduction

    After installation, the Status Monitor is set to launch on start up. It can be accessed through a short cut in your startup folder or an icon in the notification area (which may be hidden). To make the HID Status Monitor icon be more visible on your PC, you can pin it to your taskbar or use the Windows settings to always show the icon on the taskbar.

  • Page 72: Printers Tab

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 4.2 Printers tab This tab allows you to set up how you are notified of print job statuses per printer instance. You can select either the printer node or the printer instance in the device tree. If you select the printer node on the left side of the screen, any changes to the selections on the Options tab on the right side of the screen affect all instances of that printer type.
  • Page 73 Save: Saves the selected options for this printer instance. Setup Save: Saves the settings that are currently set. Save And Exit: Saves the settings and closes the HID Printer Status Monitor. Printers Lists the printer drivers that are currently installed. Select the printer you wish to monitor.

  • Page 74: System Event Log Tab

    Updates the system event log and redisplays the current log information. Clear Removes all entries in the system event log. To clear the log, you may be prompted to re-launch the HID Printer Status Monitor with administrator privileges. PLT-07581, A.1...

  • Page 75: Support Tab

    Opens a link to the online help file. About Opens a window that displays the print driver version and copyright information for the HID Status Monitor. Technical Support Opens a link to HID Technical Support to submit a technical support case.

  • Page 76: Troubleshooting

    Section 05 Troubleshooting...

  • Page 77: Introduction

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 5.1 Introduction The purpose of this section is to provide specific procedures relating to the messages shown on the printer display, communication errors, card feeding errors, encoding errors, printing process errors, transfer process errors, and diagnosing the image problems for the printer.

  • Page 78: Troubleshooting With The Printer Display Error Message Table

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 5.2.2 Troubleshooting with the printer display error message table Printer display error message Cause Solution Calibrate Failed Film or ribbon calibration has failed. Verify the film is installed correctly and there is not a ribbon installed.
  • Page 79 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Printer display error message Cause Solution EEPROM Corrupt EEPROM restored with factory default values. If changes were made, then go into the setting values and reset these numbers.
  • Page 80 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Printer display error message Cause Solution Head Resistance The EE setting in driver for head resistance is Enter a value for head resistance in the EE out of range.
  • Page 81 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Printer display error message Cause Solution Lam Com Error There was a communication failure between Check laminator power/connections and the printer and laminator. restart the printer. PC Error Message No. 246 Lam Card Not Ejected The card is not ejected from the laminator.
  • Page 82 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Printer display error message Cause Solution Mag Verify Error Print could not verify the magnetic stripe write. Check the cards and press the Cancel button. PC Error Message No. 30 The magnetic stripe was not encoded properly.
  • Page 83 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Printer display error message Cause Solution Printing Error An error was detected during printing. Reset the printer and try again. PC Error Message No. 107 If this problem persists, call for technical assistance.
  • Page 84 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Printer display error message Cause Solution Ribbon: Wrong Material The print ribbon is not installed properly or has Verify the correct ribbon is installed in the been damaged.

  • Page 85: Hdp Hard Error Messages

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 5.3 HDP hard error messages Hard errors cause active print jobs to cease and the error must be cleared before the printer resumes operation. Message Printer display Cause...
  • Page 86 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Message Printer display Cause Action number Error in moving printhead The head lift sensor is not detecting Remove the ribbon and film cartridges. Check for any down movement from the head lift cam.
  • Page 87 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Message Printer display Cause Action number Card Not Found The printer is unable to find the card. Please check the printer for a card or other obstruction, remove the card, and cancel the print by...
  • Page 88 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Message Printer display Cause Action number Card Jam (Flipper) A card has become jammed in the Open the printer front cover and remove the print printer flipper table.
  • Page 89 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Message Printer display Cause Action number Wrong Print Film Installed An incorrect print film has been Ensure that the appropriate print film is installed and installed or a driver setting is incorrect.
  • Page 90 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Message Printer display Cause Action number No Ribbon No ribbon installed in the printer or bad No ribbon installed or ribbon RFID tag is corrupted. RFID tag. Replace with a known good ribbon. If the error persists, the RFID circuitry is broken and either the...
  • Page 91 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Message Printer display Cause Action number Headlift Error Error in moving transfer roller down. Remove ribbon and film cartridges. Check for any obstructions in the transfer roller or mechanism.

  • Page 92: Hdp Soft Error Messages

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 5.4 HDP soft error messages Soft errors are informational in nature and will not prevent normal printer operation. However, using the printer while there is a soft error may cause a hard error to be generated. For example a Check Film soft error, which means that there may be something wrong with the film will lead to a Check Film hard error if a print job is sent.
  • Page 93 Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Message Printer display Cause Action number Rerun Test Smart card position calibation failed, Reset the printer and try again. rerun test. Card Calibration Ok Card track sensor calibration None.

  • Page 94: Resolving Communication Errors

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide 5.5 Resolving communication errors Symptoms include incorrect output, communications error on PC or printer, stalling, no response from printer, no job printed, and paper out error. 5.5.1 Confirm that the system meets the minimum requirements x86 based PC or compatible 500 MHz computer with 256MB of RAM or higher...

  • Page 95: Determine The Problem With Printing From The Application

    Issue summary The HDP5000e printer driver may experience an error when the HID OMNIKEY 5127CK Mini card reader module is installed. This issue occurs due to a conflict with the OMNIKEY driver. In some cases, the system defaults to using the standard Microsoft driver for the OMNIKEY reader because the OMNIKEY driver is not recognized as compatible hardware.

  • Page 96: Setup Incomplete. Connect To The Internet Error

    4. Choose Browse my computer for drivers. 5. Select Let me pick from a list of available drivers on my computer. 6. If HID Global is not visible, clear the Show compatible hardware box. 7. Select HID Global and then HID OMNIKEY 5127CK from the list.

  • Page 97: Revision History

    Powering HID® FARGO® HDP®5000e High Definition Card Printer/Encoder Trusted Identities User Guide Revision history Date Description Revision December 2024 Adds content for lamination. August 2024 Initial release. PLT-07581, A.1 December 2024...
  • Page 98 For technical support, please visit: https://support.hidglobal.com © 2024 HID Global Corporation/ASSA ABLOY AB. All rights reserved. PLT-07581, Rev. A.1 Part of ASSA ABLOY...

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