Parts Ordering Information; Service Center Reference Guide - OKIDATA Pacemark 3410 Service Handbook

B.1.03

Parts Ordering Information

Service Center Reference Guide

When a technician has successfully completed a Service Training Course for a product and the
Dealer has become Service Authorized, an information package is provided to the Dealer. The
Okidata Service Center Reference Guide outlines the following items.
• Responsibilities of Okidata Service Centers
• Spare parts and consumables information
Procedures for warranty repairs
•
• Product Training, Certification, and Authorization
• Product Support information
• Okidata Depot information and services
Third Party Service information
•
• Information about Okidata's Customer Information Center
• Okidata Service and Support telephone numbers.
The Service Center Reference Guide contains the procedures to follow for ordering parts.
Please read, understand, and follow these procedures. Service Authorization for a specific
product must be obtained before a Dealer can submit warranty claims.
Direct questions regarding the Service Center Reference Guide to Okidata Dealer Service.
Refer to the Service Center Reference Guide for information on contacting Okidata.
Illustrated Parts Listing B - 6 Pacemark 3410 Service Handbook