Troubleshooting Updates; General Information; Okilink Ii; Faxable Facts - OKIDATA Pacemark 3410 Service Handbook

4.3

TROUBLESHOOTING UPDATES

4.3.01

General Information

Okidata distributes updated troubleshooting information in three ways.

Okilink II

Faxable Facts

Technical Service Bulletins

4.3.02 Okilink II
Okilink II is Okidata's Bulletin Board Service. This service is available to all Okidata Certified
Service Technicians. Okilink II provides troubleshooting and service information. Technicians
can download files, ask questions of Okidata's technical support personnel, and participate in
round table discussions about Okidata products and services. Technical Service Bulletins,
Recommended Spare Parts Lists, Printer Drivers, Product Specifications, and Service Training
Information are also available.
Refer to the Service Center Reference Guide for information on accessing Okilink II.
4.3.03 Faxable Facts
Okidata's Faxable Facts is an automated fax document retrieval system. It is maintained by
Okidata's Customer Information Center. Answers to common questions about Okidata products
are available through Faxable Facts.
Refer to the Service Center Reference Guide for information on accessing Faxable Facts.
4.3.04 Technical Service Bulletins
Okidata's Technical Service Bulletins (TSBs) contain technical information developed after
product release. Firmware updates, part number changes, and procedural changes are some of
the subjects covered by these bulletins. The TSBs are distributed through Okilink II.
Refer to the Service Center Reference Guide for information on accessing Okilink II.
Failure Analysis 4 - 6 Pacemark 3410 Service Handbook