Reporting Methods; Okilink Ii; Course Critique; Fax Number - OKIDATA Pacemark 3410 Service Handbook

4.2.03

Reporting Methods

Okilink II

You may use Okilink II to report your findings. Refer to the Service Center Reference
Guide for information on using Okilink II.

Course Critique

Use the Course Critique to report any problems you find as you are completing the
self-paced training.

Fax Number

If you wish to fax your response, please use the numbers listed in the Service Center
Reference Guide.

Mailing Address

If you respond by mail, please use the appropriate address listed in the Service Center
Reference Guide.

Information Provided

Please provide the following information when reporting problems.
Okidata Dealer Number
Technician's Name
Company Name
Company's Address (Street, City, State/Province, ZIP / Postal Code, Country)
Telephone and Fax Numbers (with area / country access codes)
Product Name
Unit's Serial Number
Firmware Revision Level
Description of Problem
Document Name (with page number or procedure) with error or problem.
Pacemark 3410 Service Handbook 4 - 5 Failure Analysis