Service Information - OKIDATA OKIMATE 20 Handbook

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My printout looks like this?
THHIS IS THE FIRST LINE
T
IS IS
LINE TWO
LINE THREE IS NORMAL
Improper line feeding between the first and
sec-
ond lines occurs when you use the paper advance
to move the paper backwards
.
Use this knob only
to
advance
the paper
.
My printouts have dull patches in black printing,
or, in
color
there are patches that are dull or
where col or is light or wrong (often brown)?
The DARK control is set too high, and the ink is
not transferring properly. Slide the DARK control
to the left to a lower setting
.
OKIMATE double spaces the lines of text, or over-
prints
lines
of text?
Make sure function switch SW6 is set correctly. If
you're getting double-spaced text, set SW6 to
ON
.
If OKIMATE overprints lines of text, set SW6
to
OFF
.
If you still have questions about operating
OKIMATE that are not covered here, call 1-800-
0KIDATA between 8 a.m
.
and 7 p.m
.
EST. A Cus-
& '5
A.(-
3"-1> )._
43
tamer Service representative will be happy to
as-
Sist you
.
'
Service Information
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Paper, Ribbon, and Other Supplies
~·~~~
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0
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To order computer paper, ribbons, a replacement
pnnthead, or other supplies for OKIMATE, call us
toll-free at
1-800-524-8338.
In New Jersey, call 1-
800-624-1076. We accept VISA and MasterCard
for these supply orders only
.
Printer Repairs
Your printer is covered by the terms decribed in
the Limited Warranty statement at the back of
this
handbook.
If your OKIMATE needs service,
contact one of the three service centers listed be-
low or call Customer Service at 1-800-0KIDAT
A.
If the service representative tells you to ship your
printer, you'll need to
:
Pack the printer, with the control module
inserted, in its original carton and
styro-
foam, if possible. (Otherwise, pack the
printer in a strong, corrugated cardboard
box, and surround it with at least three
inches of crumpled newspaper.) Include a

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