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Mandatory Configuration Settings for the Hotel Room Tele-
phones
These configurations are necessary in COMset for the room tele-
phones:
At least one telephone has to be assigned to the function Hotel Room
Telephone.
If the hotel wants to be reachable (e.g. for room reservations) even if
many guests are making calls an external S
Hotel Room Telephones.
If system telephones COMfort 1000, 1200 or 2000 are used as Hotel
Room Telephones these settings can be made in COMfort Set:
An Xtension key can be configured with the function Hotel Room for the
telephone number of this telephone. The guest can use this key to
configure the wake-up time and get information about the accrued tele-
phone charges.
Other Xtension keys may be assigned with numbers for the exchange
line (0), Reception, Room service, Emergency etc. .
Some providers do not transmit charge information. If a
hotel guest is using such a provider to make outbound
calls the accrued charges can not be billed to him. Out of
this reason it is not useful to activate Soft-LCR for a hotel room tel-
ephone. To avoid manual dialling of a provider these numbers
should be added to the Blocking Numbers with COMtools tele-
phone book. The Blocking Numbers have to be activated for each
hotel room telephone. Pre-configured files with Blocking/Release
Numbers are available on the CDROM or in the Internet at http://
www.auerswald.de. These files are imported into COMtools Tele-
phone book by pressing on the button „CSV-Import" in the window
„Blocking Numbers". The completeness of the files is not guaran-
teed.
If you are using a standard ISDN telephone, it may be better to use
a separate ISDN port for each hotel room. This way you avoid the
situation that a hotel guest can make calls after changing his tele-
phone MSN (password protected if you use a system telephone
COMfort) on the bill of another guest.
There are no charges transmitted for an Internet connection.
Uncontrolled Internet connections by hotel guests can be avoided
by not configuring an ISDN PC-controller on the ISDN ports used
by the hotel guests. Be aware that a subscriber configured as
„ISDN PC-controller" also accepts devices that do not transmit
any or a different MSN to support these non standard card config-
urations
(chapter Programming via PC (Interface CAPI 2.0) on
page
44).
The exchange line authorization of the hotel room telephones is control-
led by check in/check out at the hotel reception telephone. Exchange
line authorizations configured in COMset are not invalid.
The hotel room telephones should not be assigned to a group in COM-
set.
System telephones COMfort 1000, 1200 or 2000 as hotel room tele-
phones: To avoid misunderstandings the value for cost per charge
unit configured in COMfort Set should match the value configured
in COMset.
port can be blocked for
0
Special Functions for Business Applications
Mandatory Configuration Settings for the Print-out Func-
tion
These configurations are necessary in COMset for the print-out func-
tion:
The hotel reception telephone for controlling the print-out functions has
to be configured (see
chapter Mandatory Configuration Settings for the
Hotel Reception Telephone on page
The hotel room telephones (the invoices are printed for the telephones)
have to be configured (see
chapter Mandatory Configuration Settings
for the Hotel Room Telephones on page
The Print Template has to be created. This includes the Activation of
the Print-out Function and the configuration of the Number of Prints
if invoice copies are necessary. Additionally, individual settings for the
design of the Print template can be configured.
Header and Footer are empty in the default settings and may be filled
with texts like hotel address, additional information and best wishes for
the travel back home. This text can be printed Bold line by line.
The same is valid for the line Concerning, that my be filled with the
words e.g Invoice or Call charge listing.
The pre-defined words Receipt no., check in, check out, Date, Time,
Duration, Telephone Number, Amount, Sum, VAT incl. and Tax may
be replaced by your own words if necessary (e.g. for language adapta-
tions).
Also the separators used for Date and Time may be adapted to the
local versions.
You can enter under Currency Name your local currency e.g. Euro.
If the printer should print the tax, this function has to be activated and
the valid percentage has to be entered.
If in case of long term guests some individual call listings have been
erased from the call data memory these missing data is explained by
the text under Missing Call data.
If the Form Feed is activated a new page is used for each invoice copy.
If a partially printed page should not be ejected at the end of the text to
save paper the Form feed has to be deactivated. The copies are printed
now one after the other and you may have to cut the paper.
The PBX has a permanent call charge data memory for 3000
data sets. If the capacity of this memory is filled and some of
the calls of a long term guest are overwritten a text explaining
that not all calls are listed (entered under Missing Call Data) is printed
on the invoice. The sum listed on the invoice is taken from the call
charge meter that counts independently from the individual call data.
Tip: Activate on the hotel reception telephone the Special dial tone if
call data memory full. Than you have the option to print-out an infor-
mational invoice in time.
If you deactivated the registration of certain call types to save space in
the Call data memory, these are not listed on the individual call data
listing of the invoice. The sum listed on the invoice is taken from the call
charge meter that counts independently from the individual call data
To enable the listing of individual calls on the invoice, the registration
of the telephone number has to be activated in the call data mange-
ment.
If you read the call data with a PC (e.g. with the program COMlist) the
invoice number is listed as project number. This number will be
assigned automatically during „check in".
50).
51).
51
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