Scantron iNSIGHT 30 Operator's Manual page 155

Chapter 7: Product Support and Services
Requesting Support
142
5.
Have a description of your software ready.
• The software you are using, the version numbers,
and any additional modules that have been
installed.
6.
Be available with a phone at the scanner. This is so
that the analyst will be able to guide you through the
troubleshooting process.
Scantron Customer Support
Phone 1-800-338-5544 (U.S. only)
Scantron Customer Support can answer your questions
about a variety of subjects, including:
• Installation and configuration
• Program features and operation
• Scanner and software troubleshooting
• Documentation and the Help system
• Fonts and graphics
• Software/hardware errors
• Laser printing forms
• ScanFlex and PrintFlex
Your iNSIGHT 30 scanner is covered by a maintenance
agreement for the first 12 months from the date of
purchase. After the first year, you may extend this service
by purchasing a maintenance agreement or you can receive
support at an hourly rate.
Scantron iNSIGHT 30 Scanner