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Scantron iNSIGHT 30 Operator's Manual

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Operator's Guide

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Summary of Contents for Scantron iNSIGHT 30

  • Page 1 iNSIGHT Operator’s Guide...
  • Page 2 iNSIGHT Operator’s Guide...
  • Page 3 Trademarks iNSIGHT, Prosper, ScanFlex, PrintFlex, Scantron DesignExpert, ScanTools, Scantron, and the logo are trademarks in the U.S. and/or other countries, of Scantron Corporation or its affiliate(s). NestorReader is a trademark of Nestor, Inc. Remark Classic OMR is a registered trademark of Gravic, Inc.
  • Page 4 It provides the information you need to handle basic tasks related to scanner operation and simple maintenance. For information on data collection and document imaging tasks, consult the Scantron iNSIGHT 30 Data Collection and Document Imaging Guide. Document Organization This manual is organized as follows: •...
  • Page 5 • Chapter 7, “Product Support and Services”, describes how to get help on the Web, how to contact Scantron customer support, as well as how to order supplies and forms. This manual is part of a documentation set for the Related Documentation iNSIGHT 30 scanner.

  • Page 6: Table Of Contents

    Chapter 1: iNSIGHT 30 Dual Purpose Scanner Scanner Hardware Features ......... 3 Data Collection Features .
  • Page 7 Manual Feeding ............33 Scantron iNSIGHT 30 Scanner...
  • Page 8 Step 1: Calibrate Your iNSIGHT 30........
  • Page 9 Updating the iNSIGHT 30 Drivers and Scanner Utilities Software....68 Chapter 4: Maintenance Maintenance Schedule ..........73 Supplies and Consumables .
  • Page 10 MSDS ............104 Installing and Replacing the Ink Blotter Strips.
  • Page 11 Pencil Form Color Combinations (2 Color) ......148 Scantron iNSIGHT 30 Scanner...
  • Page 12 Pencil Form Color Combinations (3 Color) ......152 Operator’s Guide...
  • Page 13 Scantron iNSIGHT 30 Scanner...

  • Page 14: Insight 30 Dual Purpose Scanner

    Data collection is the process of reading marks from Data Collection printed forms (e.g. surveys, tests, ballots, etc.) and converting them to ASCII data. The iNSIGHT 30 scanner precisely scans the sheets for data while the included ® ScanTools Plus software controls the scanning process and stores the data that is read.
  • Page 15 (bubbles, check marks, or tick marks) and bar codes. The iNSIGHT 30 scanner with ScanTools Plus software can also scan grayscale images for digital storage. In addition, the iNSIGHT 30 can also read machine print and handprint using RealTime Character Recognition software (available separately).

  • Page 16: Scanner Hardware Features

    Chapter 1: iNSIGHT 30 Dual Purpose Scanner Scanner Hardware Features Scanner Hardware Features • Small 26" x 24" x 14" (66 x 61 x 36 cm) operational and 13" x 24" x 14" (33 x 61 x 36 cm) storage (trays up) footprints •...

  • Page 17: Data Collection Features

    Chapter 1: iNSIGHT 30 Dual Purpose Scanner Data Collection Features Data Collection Features • ScanTools Plus data collection software included • Image-based data collection • Scanner provides 8-bit, 256 grayscale levels, and 200 dpi images • Handles all common spacings: .166, .166 48 cell, .200 inline, .200 offset, .200 line read*, and .300 line read*...

  • Page 18: Document Imaging Features

    Chapter 1: iNSIGHT 30 Dual Purpose Scanner Document Imaging Features Document Imaging Features • TWAIN driver and Click&Scan document imaging software included • Scans lengths from 3.5 to 34 in. (8.9 to 86 cm) and widths from 2.5 to 11.69 in. (6.4 to 29.7 cm) •...

  • Page 19: System Requirements

    Chapter 1: iNSIGHT 30 Dual Purpose Scanner System Requirements System Requirements For more information about system requirements for the iNSIGHT 20 scanner, go to www.scantron.com/scanners. Scantron iNSIGHT 30 Scanner...

  • Page 20: Safety Information

    Chapter 1: iNSIGHT 30 Dual Purpose Scanner Safety Information Safety Information • When placing the scanner, make sure that the electrical power outlet is located within 1.52 meters (5 feet) of the scanner and is easily accessible. • Use only the power supply that was provided with your Scantron iNSIGHT 30 scanner.

  • Page 21: Material Safety Data Sheets (Msds)

    Material Safety Data Sheets (MSDS) Material Safety Data Sheets (MSDS) for chemical products are available on the Scantron Support Web site at www.scantron.com. When accessing the MSDSs from the Web site, you will need the part number for the part or consumable.

  • Page 22: Warning Labels

    Chapter 1: iNSIGHT 30 Dual Purpose Scanner Warning Labels Warning Labels Moving parts, avoid contact. CAUTION: Hot surface, avoid contact. CAUTION: Operator’sGuide...

  • Page 23: User Precautions

    Chapter 1: iNSIGHT 30 Dual Purpose Scanner User Precautions User Precautions Users and their employer need to observe the common sense precautions applicable to the operation of any machinery. These include, but are not limited to, the following: • Do not wear loose clothing, unbuttoned sleeves, etc.

  • Page 24: Environmental Information

    Chapter 1: iNSIGHT 30 Dual Purpose Scanner Environmental Information Environmental Information • The Scantron iNSIGHT 30 scanner is designed to meet worldwide environmental requirements. • Guidelines are available for the disposal of consumable items that are replaced during maintenance or service; follow local regulations or contact your local sales agent for more information.

  • Page 25: Emc Statements

    Chapter 1: iNSIGHT 30 Dual Purpose Scanner EMC Statements EMC Statements This equipment has been tested and found to comply with United States the limits for a Class B digital device pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 26: Acoustic Emission

    Chapter 1: iNSIGHT 30 Dual Purpose Scanner Acoustic Emission Acoustic Emission Machine Noise Information Ordinance — 3, GSGV The operator-position noise emission value is <70 dB(A). Maschinenlärminformationsverordnung – 3, GSGV Der arbeitsplatzbezogene Emissionswert beträgt <70 db(A). Operator’sGuide...

  • Page 27: Power System Connection

    Chapter 1: iNSIGHT 30 Dual Purpose Scanner Power System Connection Power System Connection This product is also designed for Norwegian IT power system with phase-to-phase voltage 230V. Das Gerät ist auch für die Verwendung im norwegischen Netzanschluß IT-Stromsystem mit einer Leiterspannung von 230 V geeignet.
  • Page 28 Chapter 1: iNSIGHT 30 Dual Purpose Scanner Power System Connection NOTES Operator’sGuide...
  • Page 29 Chapter 1: iNSIGHT 30 Dual Purpose Scanner Power System Connection Scantron iNSIGHT 30 Scanner...

  • Page 30: Chapter 2: Scanner Basics

    Chapter 2: Scanner Basics This chapter covers basic information about your iNSIGHT 30 scanner that you should know before installing and using your scanner. The information covered in this chapter will familiarize you with the scanner so that you can successfully scan documents during setup and for production use.

  • Page 31: Scanner Components

    8.5 x 11 inches (21.6 x 27.9 cm). Gap release lever — push up on this lever to adjust the space between the feed module and separator module for documents that require special handling. Scantron iNSIGHT 30 Scanner...

  • Page 32: Inside View

    Chapter 2: Scanner Basics Scanner Components Inside View Separator module — provides smooth document feeding and separation of various sizes, thicknesses and textures of documents. Rollers — provide smooth transport of documents through the scanner. Rear roller cover — provides access to the rear rollers for cleaning.

  • Page 33: Side Views

    Power port — connects the power cord to the scanner. Side access door — provides access to the upper imaging guide for replacement. USB port — connects the scanner to the PC. Auxillary USB port — not used. Scantron iNSIGHT 30 Scanner...
  • Page 34 Chapter 2: Scanner Basics Scanner Components Top LED — flashes or remains red when an error has been encountered. Bottom LED — stays a steady green when the scanner is ready to scan; flashes green when the scanner is preparing to scan or is in power saver mode. Operator’s Guide...

  • Page 35: Turning The Scanner On

    Turn the power on to the scanner. After you turn on the scanner, wait for it to complete the self-test. When the self-test is completed, the green (bottom) indicator light on the side of the scanner turns on and stays on. Scantron iNSIGHT 30 Scanner...

  • Page 36: Adjusting The Input And Output Trays

    Chapter 2: Scanner Basics Adjusting the Input and Output Trays Adjusting the Input and Output Trays You can adjust the input and output trays to fit different document sizes. You can also fold the input and output trays flat up against the scanner to save space when the scanner is not in use.

  • Page 37: Tray Extenders And Side Guides

    Tray Extenders • The output tray also has two document stops that can be raised to accommodate the collection of small doc- uments after they have been scanned. Document Stops Scantron iNSIGHT 30 Scanner...

  • Page 38: Adjusting The Output Tray

    Chapter 2: Scanner Basics Adjusting the Input and Output Trays • The input tray has side guides that allow you to adjust the feeder to fit different document sizes. Grasp the side guides and slide them in or out to the desired position.
  • Page 39 (less than 4"/10.2 cm). To adjust the output tray: Grasp the tray on each side. Lift the tray up and move it up or down to the desired position. Scantron iNSIGHT 30 Scanner...

  • Page 40: Starting And Stopping The Scanner

    Chapter 2: Scanner Basics Starting and Stopping the Scanner Starting and Stopping the Scanner Before you start scanning, make sure the scanner is on and ready for operation, which is indicated by the green indicator light being on and constant. Scanning is controlled by application software designed to scan documents.

  • Page 41: Document Preparation

    (because it is a bottom feed scanner). Also ensure that the timing marks are on the right side (both front and back) when you are facing the input tray. Timing Marks Scantron iNSIGHT 30 Scanner...

  • Page 42: Document Imaging

    Chapter 2: Scanner Basics Document Preparation • Paper Types: Precision printed forms are recom- mended for best results. Self printed forms using Scantron DesignExpert with the PrintFlex option are also acceptable. • Paper Weights: 60 - 90 lb., (24 - 35 lb. bond), (89 - 133 g/m •...
  • Page 43 • Paper Weights: 9 lb. bond to 110 lb. index (34 to 200 g/m • Minimum Document Size: 3.5" x 2.5" (8.9 x 5 cm) • Maximum Document Size: 12" x 34" (30.5 x 86 cm) Scantron iNSIGHT 30 Scanner...

  • Page 44: Scanning Your Documents

    Chapter 2: Scanner Basics Scanning Your Documents Scanning Your Documents Place the documents you want to scan into the input tray of the scanner. If you are scanning one-sided documents, be sure the side you want to scan is facing the input tray (face down).

  • Page 45: Continuous Feeding

    Continuous feeding allows you to place additional batches of documents in the feeder for “infinite” feeding (with operator assistance). When only a few documents from one batch remain in the feeder, place the next batch face down on top of those documents. Scantron iNSIGHT 30 Scanner...

  • Page 46: Manual Feeding

    Chapter 2: Scanner Basics Scanning Your Documents Manual Feeding Follow the guidelines for document size, type, weight, quantity, etc. Position the documents face down with the leading edge centered in the automatic document feeder, then start scanning. Operator’s Guide...

  • Page 47: Scantron Insight 30 Scanner

    Momentary red and green scanner is powering up. Flashing green scanner is busy or in power saver mode. Steady green scanner is ready to scan. Steady red a scanner error, such as the scanner cover is open. Scantron iNSIGHT 30 Scanner...

  • Page 48: Lamps

    Chapter 2: Scanner Basics Lamps Lamps Lamp warm up and shut off periods vary depending on the software that you are using. See the table below: Software Warm up Shut off • ScanTools Plus 5 minutes 240 minutes • associated data collec- tion diagnostic software •...

  • Page 49: Clearing Document Jams

    Pull up to open the scanner cover. Scanner Cover Release Locate the jammed document and remove it, being sure to clear any paper shreds or pieces left behind. Lower the scanner cover and press it down firmly until it latches into place. Scantron iNSIGHT 30 Scanner...

  • Page 50: Chapter 3: Installation

    Message ..........page 65 Uninstalling iNSIGHT 30 Drivers and Scanner Utilities ..page 66 Updating the iNSIGHT 30 Drivers and Scanner Utilities Software.

  • Page 51: Selecting A Good Location

    Phone access. Locate the scanner close to a phone — in the same room if possible. Close phone access is important if you need to call Scantron for assistance with a scanning problem. Customer Support will pro- vide assistance over the phone.
  • Page 52 Chapter 3: Installation Selecting a Good Location • Security. Place the scanner in as permanent and as secure a location as possible. Move the scanner as infrequently as possible. • Space. Find a location that allows you plenty of work- ing surface around the scanner.

  • Page 53: Attaching The Input And Output Trays

    Align the input tray pins with the holes in the scanner brackets. Insert one side first. Next, push the tray firmly toward the side that is in so that you have clearance to slide the other pin into the hole. Scantron iNSIGHT 30 Scanner...

  • Page 54: Attaching The Output Tray

    Chapter 3: Installation Attaching the Input and Output Trays Attaching the Output Tray Align the output tray pins with the holes in the scan- ner brackets. Insert one side first. On the side that has not been inserted into the hole, push the top tab (as shown below) firmly toward the pin that is in.

  • Page 55: Installing The Insight 30 Drivers And Scanner Utilities Software

    Chapter 3: Installation Installing the iNSIGHT 30 Drivers and Scanner Utilities Software Installing the iNSIGHT 30 Drivers and Scanner Utilities Software before Install the software connecting the CAUTION: scanner to your PC. The iNSIGHT 30 Drivers and Scanner Utilities installation program installs the following software: •...
  • Page 56 Chapter 3: Installation Installing the iNSIGHT 30 Drivers and Scanner Utilities Software The Setup Type dialog box appears. Select iNSIGHT 30 and click Next. The Welcome dialog appears. Click Next. The Choose Destination Location dialog box appears. Operator’s Guide...
  • Page 57 Chapter 3: Installation Installing the iNSIGHT 30 Drivers and Scanner Utilities Software Accept the default location or enter a destination for the program files in the text box. Click Next to continue. The Select Program Folder dialog box appears. Accept the default location or enter a program folder in the text box.

  • Page 58: Connecting The Power Cord To The Scanner

    Chapter 3: Installation Installing the iNSIGHT 30 Drivers and Scanner Utilities Software The following setup steps are included as part of the NOTE: software installation program. They are included here with additional information. Connecting the Power Cord to the Scanner Use only the power supply that was provided with your Scantron iNSIGHT 30 Scanner.
  • Page 59 Chapter 3: Installation Installing the iNSIGHT 30 Drivers and Scanner Utilities Software Attach the power cord for your power type to the power supply. Plug the power cord output lead (attached to the power supply) into the power port on the scanner.

  • Page 60: Connecting The Usb Cable

    Chapter 3: Installation Installing the iNSIGHT 30 Drivers and Scanner Utilities Software Connecting the USB Cable If you have not installed the iNSIGHT 30 CAUTION: Drivers and Scanner Utilities software, do that now before proceeding. The USB cable supplied with your scanner has two different ends.

  • Page 61: Finalizing The Insight 30 Driver And Scanner Utilities Software Installation

    Chapter 3: Installation Installing the iNSIGHT 30 Drivers and Scanner Utilities Software Finalizing the iNSIGHT 30 Driver and Scanner Utilities Software Installation When the iNSIGHT 30 Drivers and Scanner Utilities software has been properly installed and the USB cable and power connections have been made, you can turn on the power to complete installation.
  • Page 62 Chapter 3: Installation Installing the iNSIGHT 30 Drivers and Scanner Utilities Software The Scanner Connection - Step 5 screen appears. The scanner will go through a series of self tests, and the indicator LEDs will light. When the scanner is finished and ready to scan, the green LED indicator will stop flashing and stay green.
  • Page 63 Chapter 3: Installation Installing the iNSIGHT 30 Drivers and Scanner Utilities Software The Select Option dialog box appears. This dialog box is essentially a switch board that gives you the ability to run certain programs essential to the proper operation of your scanner.

  • Page 64: Getting Ready To Scan

    Getting Ready to Scan Once the hardware is connected and the drivers are installed, perform the following to be ready to scan documents: • Step 1: Calibrate Your iNSIGHT 30 (page 51) • Step 2: Running the Document Imaging Test (page 56) •...
  • Page 65 Chapter 3: Installation Getting Ready to Scan Scantron recommends closing all other programs NOTE: before performing calibration. The next step is to calibrate the scanner for data col- lection. The calibration program reads Normalization & Calibration sheets (supplied with the scanner, see photo below) and does two things: •...
  • Page 66 Chapter 3: Installation Getting Ready to Scan The Connect your scanner... dialog box appears. Click Calibrate. The Step 1 of 2... dialog box appears. Place a stack of Normalization & Calibration Sheets (part number 202 502 043) into the input tray, printed side down, so that the words “Normalization &...
  • Page 67 When you are ready, click Retry. Scantron iNSIGHT 30 Scanner...
  • Page 68 Chapter 3: Installation Getting Ready to Scan When front side calibration is complete, the Step 2 of 2... dialog box appears. Place a stack of Normalization & Calibration Sheets (part number 202 502 043) into the input tray, printed side up, and so that the words “Normalization & Cali- bration Sheet”...

  • Page 69: Step 2: Running The Document Imaging Test

    To do this, click Run Docu- ment Imaging Test. The Scan Validation Tool dialog box appears. Ensure that TWAIN and Scantron iNSIGHT 30 are selected as shown. Click OK. The Connecting to Scanner message box appears, indicating that it may take a few minutes to connect to the scanner.
  • Page 70 Chapter 3: Installation Getting Ready to Scan The Scan Validation Tool appears. Click the two- image display button (shown in the margin). Click the Setup button (shown in the margin). Operator’s Guide...
  • Page 71 Chapter 3: Installation Getting Ready to Scan The main iNSIGHT 30 settings window appears. Under Setting Shortcuts select Color Docu- ment Under Input document is, ensure that Two Sided is selected. Click OK. The Scan Validation Tool window reappears. Place a two sided color document in the input tray, then click the Start Scanning button (shown in the margin).

  • Page 72: Step 3: Installing Scantools Plus Software

    Plus. Next, install ScanTools Plus data collection software. See Chapter 2 of the ScanTools Plus User’s Guide (included with your iNSIGHT 30 scanner) for instructions on how to install the software. Step 4: Configuring the Scanner You must have the ScanTools Plus software CAUTION: installed before you can configure the scanner.

  • Page 73: Step 5: Running The Data Collection Test

    Select iNSIGHT 30 for the Scanner Model. Make sure that Write Operations Log is selected. Click the Auto Configure button. If you get an error, contact Scantron Customer Sup- port as described in “Requesting Support” on page 141. Otherwise, click OK to complete scanner configuration.
  • Page 74 In this section you will use ScanTools Plus software to perform data collection. If it is not already running, start ScanTools Plus by selecting StartProgramsScantronScanTools Plus. The ScanTools Plus window appears. In the ScanTools Plus window, select 710 - Data Collection Test in the Application combo box.
  • Page 75 Place the sheets in the input tray of the scanner so that they are face down and have the timing marks on the right side of the scanner (when facing the Scantron logo on the scanner). Timing Marks Scantron iNSIGHT 30 Scanner...
  • Page 76 The sheets should scan. If they do not, recheck your scanner installation. If you are unable to locate the dif- ficulty, contact Scantron Customer Support as described in “Requesting Support” on page 141. When the scanner is done scanning, the following dialog box appears indicating that the input hopper is empty.

  • Page 77: Installation Complete

    If data appears incorrect or is missing, contact Scant- ron Customer Support as described in “Requesting Support” on page 141. Installation Complete Installation is now complete. Please be sure to famil- iarize yourself with the rest of the information in this guide. Scantron iNSIGHT 30 Scanner...

  • Page 78: Handling The "Recalibrate The Scanner" Message

    To do this, follow the procedure below: Select StartProgramsScantroniNSIGHT 30 Scanner UtilitiesCalibration Utility. Go to the section entitled “Step 1: Calibrate Your iNSIGHT 30” on page 51, and follow the procedure there to recalibrate the scanner. Operator’s Guide...

  • Page 79: Uninstalling Insight 30 Drivers And Scanner Utilities

    Select StartSettingsControl PanelAdd or Remove Programs. Wait for the list to populate. Remove the Click&Scan software first. Select Scantron iNSIGHT 30 - Click&Scan from the Add or Remove Programs list then click Remove. Next remove Scan Validation Tool (SVT) and the driver.

  • Page 80: Uninstalling Scantools Plus Software

    Chapter 3: Installation Uninstalling iNSIGHT 30 Drivers and Scanner Utilities Uninstalling ScanTools Plus Software If you want to uninstall the ScanTools Plus sofware, see Chapter 2 of the ScanTools Plus User’s Guide (included with your iNSIGHT 30 scanner) for instructions.

  • Page 81: Updating The Insight 30 Drivers And Scanner Utilities Software

    Chapter 3: Installation Updating the iNSIGHT 30 Drivers and Scanner Utilities Software Updating the iNSIGHT 30 Drivers and Scanner Utilities Software It is important to turn the scanner off during CAUTION: the software update because the new firmware is loaded into the scanner upon power up. Failure to...
  • Page 82 Chapter 3: Installation Updating the iNSIGHT 30 Drivers and Scanner Utilities Software performed. See “Installing the iNSIGHT 30 Driv- ers and Scanner Utilities Software” on page 42 for instructions on a complete re-installation. Click Update/Repair iNSIGHT 30 Drivers and Scanner Utilities. The Question message box appears.
  • Page 83 Chapter 3: Installation Updating the iNSIGHT 30 Drivers and Scanner Utilities Software Scantron iNSIGHT 30 Scanner...

  • Page 84: Chapter 4: Maintenance

    Some debris from the rubber tires on the feed and separator modules is normal. Tire debris does not always mean that the tires are worn or dam- Scantron iNSIGHT30 Scanner Operator’s Guide...
  • Page 85 • If a difficulty persists after performing the mainte- nance recommended in this manual, call Scantron Customer Support as described in “Requesting Sup- port” on page 141. Scantron iNSIGHT 30 Scanner...

  • Page 86: Maintenance Schedule

    Chapter 4: Maintenance Maintenance Schedule Maintenance Schedule Use the following table as a guide to routine maintenance. Usage figures are not guaranteed. Customer-operating environments, document type, the condition of documents being scanned, and not following the recommended cleaning and replacement procedures, can cause the life of the consumables to vary.
  • Page 87 (part number 880 9485). Replace imaging guides Only when guides are Use upper imaging guide scratched or damaged (part number 169 5790) or lower imaging guide (part number 857 5292). Scantron iNSIGHT 30 Scanner...
  • Page 88 Chapter 4: Maintenance Maintenance Schedule Scantron scanners use replaceable tires than can feed NOTE: a wide range of document types, sizes and thicknesses. Tire life and performance will vary based on the docu- ment set, the frequency of cleaning of the transport and tires, and following the recommended schedule for changing tires.

  • Page 89: Supplies And Consumables

    830 9783 imaging guides. Use slightly damp for cleaning the separator module and feed module tires. Use dry for drying the transport area and imaging guides after cleaning. Printer Ink Cartridge (1 black) Replaces ink cartridge CRT30 Scantron iNSIGHT 30 Scanner...
  • Page 90 Material Safety Data Sheets (MSDS) Material Safety Data Sheets (MSDS) for chemical products are available on the Scantron Support Web site at www.scantron.com. When accessing the MSDSs from the Web site, you will need the part number for the part or consumable.

  • Page 91: Preparing For Scanner Maintenance

    Preparing for Scanner Maintenance Power down the scanner. Remove any documents from the feeder area. Lift up the scanner cover release to unlatch the scanner cover. Pull up to open the scanner cover. Scanner Cover Release Scantron iNSIGHT 30 Scanner...

  • Page 92: Cleaning The Separator Module

    Chapter 4: Maintenance Cleaning the Separator Module Cleaning the Separator Module Remove the separator module by firmly pulling it down and lifting it off. Separator Module Manually rotate and wipe the separator module tires with a slightly damp staticide wipe (part number 830 9783).
  • Page 93 Reinstall the separator module by aligning the shaft ends and snapping it into position. Shaft Ends Press firmly until the separator module clicks into place. Lower the scanner cover and press it down firmly until it latches into place. Scantron iNSIGHT 30 Scanner...

  • Page 94: Cleaning The Feed Module

    Chapter 4: Maintenance Cleaning the Feed Module Cleaning the Feed Module Remove the front roller cover by releasing the latch on the left side and then pulling the cover up and out. You will need to lift the input tray slightly to NOTE: remove the front roller cover.
  • Page 95 Reinstall the front drive roller cover making sure that it is securely latched. Lower the scanner cover and press it down firmly until it latches into place. Scantron iNSIGHT 30 Scanner...

  • Page 96: Cleaning The Drive Rollers And Transport Area

    Chapter 4: Maintenance Cleaning the Drive Rollers and Transport Area Cleaning the Drive Rollers and Transport Area Remove the wrapping from a transport cleaning sheet (part number 896 2201). Adjust the paper feeder guides to fit the cleaning sheet. Feed the transport cleaning sheet, adhesive side up and in portrait orientation, through the scanner by placing it in the input tray and scanning.
  • Page 97 Dry the transport area with a dry staticide wipe (part number 830 9783). Do not use a paper or cloth towel as these will CAUTION: introduce particles into the transport area. Staticide Wipe Scantron iNSIGHT 30 Scanner...
  • Page 98 Chapter 4: Maintenance Cleaning the Drive Rollers and Transport Area Remove the rear roller cover by releasing the latch on the left side and then pulling the cover up and out. Rear Roller Cover Remove any dust or debris under the rear drive roller cover.

  • Page 99: Cleaning The Imaging Guides

    Dry the imaging guides with a dry staticide wipe. Do not use a paper or cloth towel as these will CAUTION: introduce particles into the transport area. Lower the scanner cover and press it down firmly until it latches into place. Scantron iNSIGHT 30 Scanner...

  • Page 100: Replacing The Feed Module And Feed Module Tires

    Chapter 4: Maintenance Replacing the Feed Module and Feed Module Tires Replacing the Feed Module and Feed Module Tires Remove the front roller cover by releasing the latch on the left side and then pulling the cover up and out. NOTE: You will need to lift the input tray slightly to remove the front roller cover.
  • Page 101 Remove each tire by sliding it off of the core. Install each new tire by gently stretching it over the core. • Do not overstretch the tire; it may tear. • Make sure that the tire is centered on the core and lies flat. Scantron iNSIGHT 30 Scanner...
  • Page 102 Chapter 4: Maintenance Replacing the Feed Module and Feed Module Tires Replace the core assembly in the feed module and snap it into place. If replacing the tires, repeat Steps 5-8 for the other core assembly. Reinstall the feed module. Reinstall the front roller cover.

  • Page 103: Replacing The Separator Module And Separator Module Tires

    The separation module is spring-loaded and CAUTION: will snap back if you do not hold it in place. Hold the separator module in this position with one hand, and use the other hand to remove the separator roller. Scantron iNSIGHT 30 Scanner...
  • Page 104 Chapter 4: Maintenance Replacing the Separator Module and Separator Module Tires Gently lower the separator module release lever back into place and set the separator module aside. Remove each tire by sliding it off the core. Install each new tire by gently stretching it over the core.

  • Page 105: Replacing The Pre-Separation Pad

    Push on the pre-separation pad side tabs on the back until the pre-separation pad protrudes slightly from the front of the separator module. Grasp the pre-separation pad and pull it out of the separator module. Pre-Separation Pad Scantron iNSIGHT 30 Scanner...
  • Page 106 Chapter 4: Maintenance Replacing the Pre-Separation Pad Discard the worn pre-separation pad. Align the side tabs of a new pre-separation pad with the slots in the separator module. Push the pre-separation pad firmly in the slots until the pre-separation pad flap rests lightly against the separator module tires.

  • Page 107: Replacing The Imaging Guides

    830 9783) to prevent any debris from falling into the scanner when you remove the imaging guide. Using a Phillips head screwdriver, loosen the screw securing the upper imaging guide bracket and slide the bracket over. Guide Track Phillips Screwdriver Scantron iNSIGHT 30 Scanner...
  • Page 108 Chapter 4: Maintenance Replacing the Imaging Guides Pull gently on the end of the imaging guide and slowly remove it from the scanner. Upper Imaging Guide Discard the used imaging guide. Wipe both sides of the new upper imaging guide (part number 169 5790) with a fresh staticide wipe (part number 830 9783).
  • Page 109 Patch Realign the upper imaging guide bracket and secure with the screw. Bracket Reinstall the side door. Lower the scanner cover and press it down firmly until it latches into place. Scantron iNSIGHT 30 Scanner...

  • Page 110: Replacing The Lower Imaging Guide

    Chapter 4: Maintenance Replacing the Imaging Guides Replacing the Lower Imaging Guide Locate the lower imaging guide. Remove any dust or debris from the guide track area. Clean the area thoroughly with a staticide wipe (part number 830 9783) to prevent any debris from falling into the scanner when you remove the imaging guide.
  • Page 111 Dry both sides of the new lower imaging guide with a dry staticide wipe. When complete, there should be no smudges on the image guide. Do not use a paper or cloth towel as these will CAUTION: introduce particles into the transport area. Scantron iNSIGHT 30 Scanner...
  • Page 112 Chapter 4: Maintenance Replacing the Imaging Guides Align the new lower imaging guide in the guide track and slowly push it in making sure that you can see the solid black side of the patch. Patch Reinstall and tighten the screw. Lower the scanner cover and press it down firmly until it latches into place.
  • Page 113 Chapter 4: Maintenance Replacing the Imaging Guides NOTES Scantron iNSIGHT 30 Scanner...

  • Page 114: Using The Document Printer

    The document printer can add a date, time, fixed string, and/or sequential number to the documents. Printing is controlled through the software. See the Data Collection and Document Imaging Guide (included with the scanner) for information on how to use the software to print. Scantron iNSIGHT30 Scanner Operator’s Guide...
  • Page 115 Printer information is posted to an image header record, which is accessible to many software applications. NOTE: Clean the scanner’s internal components daily when you use the document printer. Scantron iNSIGHT 30 Scanner...

  • Page 116: Printer Specifications

    14, manually set (horizontal) Print locations (vertical) Set by software Font orientation 0 and 90 degrees Font style Normal or bold Ink cartridge Scantron CRT30 Print side Bottom (post-scan) Minimum printing 0.35" (0.89 cm) distance from document edge Static fields available...

  • Page 117: Msds

    Material Safety Data Sheets (MSDS) for the printer cartridge and other chemical products are available on the Scantron support Web site at www.scantron.com. When accessing the MSDSs from the Web site, you will need the part number for the part or consumable. See “Supplies and Consumables”...

  • Page 118: Installing And Replacing The Ink Blotter Strips

    Chapter 5: Using the Document Printer Installing and Replacing the Ink Blotter Strips Installing and Replacing the Ink Blotter Strips Two ink blotter strips in the scanner transport area collect ink overflow. To order additional ink blotter strips, see “Supplies and Consumables” on page 76. Lift up the scanner cover release to unlatch the scan- ner cover.
  • Page 119 Soiled Blotter Strip Remove the backing from a new blotter strip (part number 851 5470). Align the blotter strip in one of the blotter strip channels. Improperly aligned blotter strips may cause CAUTION: paper jams. Scantron iNSIGHT 30 Scanner...
  • Page 120 Chapter 5: Using the Document Printer Installing and Replacing the Ink Blotter Strips Press the adhesive side of the blotter strip down firmly into the channel. Repeat steps 4–7 for the other strip. Lower the scanner cover and press it down firmly until it snaps into place.

  • Page 121: Removing The Ink Cartridge

    Locate the printer access door on the back of the scanner. Slide your fingers under the printer access door handle and pull the door firmly away from the scanner. Lift the printer access door off the scanner. Printer Access Door Scantron iNSIGHT 30 Scanner...
  • Page 122 Chapter 5: Using the Document Printer Removing the Ink Cartridge Slide the ink cartridge carrier out of its position. Ink Cartridge Carrier Raise the locking bar and remove the empty ink cartridge, if one is present. Locking Bar Ink Cartrigde Dispose of empty ink cartridges properly.

  • Page 123: Installing The Ink Cartridge

    Lower the locking bar around the ink cartridge. Slide the ink cartridge carrier into its position. You may change the ink cartridge carrier posi- NOTE: tions. See “Setting the Printer Position” on page 111 for details. Replace the printer access door. Scantron iNSIGHT 30 Scanner...

  • Page 124: Setting The Printer Position

    Chapter 5: Using the Document Printer Setting the Printer Position Setting the Printer Position There are 14 possible positions for the printer. Make sure that the printer is in the correct position for your documents before you begin printing. Locate the printer access door on the back of the scanner.

  • Page 125: Replacing The Ink Cartridge Carrier

    Slide your fingers under the printer access door handle and pull the door firmly away from the scanner. Printer Access Door Lift the printer access door off the scanner. Slide the ink cartridge carrier out of its position. Scantron iNSIGHT 30 Scanner...
  • Page 126 Chapter 5: Using the Document Printer Replacing the Ink Cartridge Carrier Raise the locking bar. Locking Bar Ink Cartrigde Remove the ink cartridge, if one is present. Squeeze the metal strips on the connector and pull the connector away from the ink cartridge carrier. Connector Operator’s Guide...
  • Page 127 Push the connector firmly into a new ink cartridge carrier. Replace the ink cartridge. Lower the locking bar around the ink cartridge. Slide the ink cartridge carrier back into its position. Replace the printer access door. Scantron iNSIGHT 30 Scanner...

  • Page 128: Printer Maintenance

    Chapter 5: Using the Document Printer Printer Maintenance Printer Maintenance The ink cartridges and ink blotter strips used in the printer need replacing occasionally. • printer ink cartridge: approximately 750,000 non-bold Expected life of Printer characters per cartridge Components • ink blotter strips: replace as necessary when soiled •...

  • Page 129: Printer Storage

    Chapter 5: Using the Document Printer Printer Storage Printer Storage When the printer is not being used, place the ink cartridge on its side in a printer well so that ink does not drip down on the blotter strips. Scantron iNSIGHT 30 Scanner...

  • Page 130: Printer Troubleshooting

    Chapter 5: Using the Document Printer Printer Troubleshooting Printer Troubleshooting If you are having problems printing on scanned documents, make sure that: • the ink cartridge is not empty. • the ink cartridge is properly installed. • the ink cartridge is located in the correct position for printing.
  • Page 131 Chapter 5: Using the Document Printer Printer Troubleshooting NOTES Scantron iNSIGHT 30 Scanner...

  • Page 132: Chapter 6: Troubleshooting

    In this chapter: Indicator Lights ......page 120 Lamps ....... . page 121 Clearing Document Jams .

  • Page 133: Indicator Lights

    Momentary red and green scanner is powering up. Flashing green scanner is busy or in power saver mode. Steady green scanner is ready to scan. Steady red a scanner error, such as the scanner cover is open. Scantron iNSIGHT 30 Scanner...

  • Page 134: Lamps

    Chapter 6: Troubleshooting Lamps Lamps Lamp warm up and shut off periods vary depending on the software that you are using. See the table below: Software Warm up Shut off • ScanTools Plus 5 minutes 240 minutes • associated data collec- tion diagnostic software •...

  • Page 135: Clearing Document Jams

    Chapter 6: Troubleshooting Clearing Document Jams Clearing Document Jams Remove any documents from the input tray area. Lift up the scanner cover release to unlatch the scanner cover. Pull up to open the scanner cover. Scanner Cover Release Scantron iNSIGHT 30 Scanner...
  • Page 136 Chapter 6: Troubleshooting Clearing Document Jams Locate the jammed document and remove it, being sure to clear any paper shreds or pieces left behind. Lower the scanner cover and press it down firmly until it latches into place. Operator’s Guide...

  • Page 137: Troubleshooting Chart

    Chapter 6: Troubleshooting Troubleshooting Chart Troubleshooting Chart Use the chart below as a guide to check possible solutions to problems you may encounter when using the Scantron iNSIGHT 30 Scanner. Problem Possible Solution The scanner will not scan/ Make sure that: feed documents •...
  • Page 138 Chapter 6: Troubleshooting Troubleshooting Chart Problem Possible Solution Documents are jamming Make sure that: • the output tray and guides are adjusted for the length and width of documents being scanned. • all jammed documents have been removed from the paper transport area. •...
  • Page 139 Clean the feed module, separator module, and drive appear on documents after rollers. See “Maintenance” on page 71 for details. scanning Lines appear on the image Clean the imaging guides. See “Cleaning the Imaging Guides” on page 86 for details. Scantron iNSIGHT 30 Scanner...

  • Page 140: The Scan Validation Tool Diagnostics Window

    ImagingScan Validation Tool. The Scan Valida- tion Tool dialog box appears. Drive Types: TWAIN and Drivers: Scantron iNSIGHT 30 are already selected. Click OK to continue. The Scan Validation Tool appears. Click the Setup button (shown in the margin). The main iNSIGHT 30 scanner (TWAIN Driver) window appears.

  • Page 141: Diagnostics - General Tab

    This test is per- formed during any scan session in which this option is turned on. NOTE: This test is automatically turned off when the scanning application disconnects from the scanner. Scantron iNSIGHT 30 Scanner...

  • Page 142: Diagnostics - Debug Tab

    Chapter 6: Troubleshooting The Scan Validation Tool Diagnostics Window • Actual (GMT): displays the Greenwich Mean Time Scanner Time of the scanner. • Corresponding local time: displays the scanner’s Greenwich Mean Time in the PC’s local time zone. • Refresh (shown in the margin): redisplays the current scanner time.
  • Page 143 Turning this on will use more PC memory. NOTE: • Sent To Application: normally, you do not need to save the images received at the scanning application from the scanner. We recommend that you only turn this on when instructed by Customer Support. Scantron iNSIGHT 30 Scanner...

  • Page 144: Diagnostics - Logs Tab

    Chapter 6: Troubleshooting The Scan Validation Tool Diagnostics Window Diagnostics - Logs Tab The Logs tab allows you to view scanner information. • General: displays the scanner’s version information, Logs serial number, attached/installed accessories, meters, etc. • Operator: displays the scanner’s log. This log can only be cleared by Customer Support.
  • Page 145 Chapter 6: Troubleshooting The Scan Validation Tool Diagnostics Window NOTES Scantron iNSIGHT 30 Scanner...

  • Page 146: Product Support And Services

    In this chapter: Registering Your Product ....page 133 Printed Documentation ....page 135 The Help System.

  • Page 147: Online Registration

    Chapter 7: Product Support and Services Registering Your Product Online Registration Go to the Scantron Web site at www.scantron.com. Select Training & SupportProduct Registration. The Product Registration page opens. Enter the appropriate information, and click Submit to register your software product with Scantron Customer Support.

  • Page 148: Printed Documentation

    The printed documentation set consists of the following: • What’s in This Box for the iNSIGHT 30 Scanner (Publica- tion Number 203 993 xxx*) • Quick Start for the iNSIGHT 30 Scanner (Publication Number 203 994 xxx*) •...

  • Page 149: The Help System

    Chapter 7: Product Support and Services The Help System The Help System Your iNSIGHT 30 scanner does not come with a Help system specifically for the hardware. However, the Scantron software products that you use with your scanner each come with a Help system that includes comprehensive information that may help you with your hardware issues.

  • Page 150: Training

    Training Training Contact your local sales agent for training information. Outside the U.S. While Scantron does not offer training specifically for Within the U.S. your scanner hardware, we do offer training on most Scantron software products used with your scanner.

  • Page 151: Internet Resources

    Chapter 7: Product Support and Services Internet Resources Internet Resources Go to www.scantron.com to access the Scantron Customer Support Web site. It gives you access to the following: • Frequently Asked Questions (FAQs) with answers Outside the U.S. about scanning hardware and software products.

  • Page 152: Ordering Supplies

    Contact your local sales agent to order supplies. Outside the U.S. We offer quick, easy access to supplies and user manuals Within the U.S. for your Scantron scanner and software. You can order online or by phone or fax: Online Phone or Fax...

  • Page 153: Ordering Forms And Print Services

    Standard Forms Within the U.S. Scantron has a large variety of standard forms to meet your data collection needs. For an illustrated list of the forms available and to order online, visit the Web site below. To order by phone, contact Scantron Print Services at the numbers shown below.

  • Page 154: Requesting Support

    Help system, or www.scantron.com, call Scantron Customer Support. When you call Scantron, an operator will ask you to describe your problem. The operator will then relay information about the problem to an analyst who will call you back as soon as possible.
  • Page 155 Laser printing forms • ScanFlex and PrintFlex Your iNSIGHT 30 scanner is covered by a maintenance agreement for the first 12 months from the date of purchase. After the first year, you may extend this service by purchasing a maintenance agreement or you can receive support at an hourly rate.

  • Page 156: Services

    For information on any of these services, contact Scantron: Online Phone www.scantron.com 1-800-447-3269 Operator’s Guide...
  • Page 157 Chapter 7: Product Support and Services Services NOTES Scantron iNSIGHT 30 Scanner...

  • Page 158: Color Options For Data Collection Forms

    In this chapter: Ink Form Color Options (1 Color) ..page 146 Pencil Form Color Options (1 Color) ..page 147 Pencil Form Color Combinations (2 Color) . . page 148 Pencil Form Color Combinations (3 Color) .

  • Page 159: Ink Form Color Options (1 Color)

    Choose a single ink dropout color for your form from the 9 colors below. Drop Out Colors Carnival Fiesta Harvest Pumpkin Raspberry Rose Spice Strawberry Tangerine NOTE: There are no two or three color combinations for ink read forms. Scantron iNSIGHT 30 Scanner...

  • Page 160: Pencil Form Color Options (1 Color)

    Appendix A: Color Options for Data Collection Forms Pencil Form Color Options (1 Color) Pencil Form Color Options (1 Color) Choose a single pencil dropout color for your form from the 21 colors below. Drop Out Colors Anchor Caribbean Carnival Cherry Coffee Fiesta...

  • Page 161: Pencil Form Color Combinations (2 Color)

    Raspberry Anchor Rose Anchor Rust Anchor Spice Anchor Strawberry Anchor Tangerine Anchor Woodland Caribbean Carnival Caribbean Cherry Caribbean Coffee Caribbean Fiesta Caribbean Harvest Caribbean Caribbean Pumpkin Caribbean Raspberry Caribbean Rose Caribbean Rust Caribbean Spice Caribbean Strawberry Scantron iNSIGHT 30 Scanner...
  • Page 162 Appendix A: Color Options for Data Collection Forms Pencil Form Color Combinations (2 Color) Color One Color Two Caribbean Tangerine Caribbean Woodland Carnival Frost Carnival Jade Carnival Ocean Carnival Carnival Teal Carnival Woodland Cherry Frost Cherry Jade Cherry Ocean Cherry Cherry Teal Cherry...
  • Page 163 Woodland Harvest Jade Harvest Ocean Harvest Harvest Teal Harvest Woodland Jade Jade Pumpkin Jade Raspberry Jade Rose Jade Rust Jade Spice Jade Strawberry Jade Tangerine Ocean Teal Woodland Ocean Pumpkin Ocean Raspberry Ocean Rose Ocean Rust Scantron iNSIGHT 30 Scanner...
  • Page 164 Appendix A: Color Options for Data Collection Forms Pencil Form Color Combinations (2 Color) Color One Color Two Ocean Spice Ocean Strawberry Ocean Tangerine Ocean Woodland Pumpkin Pumpkin Teal Pumpkin Woodland Raspberry Raspberry Teal Raspberry Woodland Rose Rose Teal Rose Woodland Rust Rust...

  • Page 165: Pencil Form Color Combinations (3 Color)

    Woodland Caribbean Carnival Woodland Caribbean Cherry Woodland Caribbean Coffee Fiesta Caribbean Coffee Woodland Caribbean Fiesta Woodland Caribbean Harvest Woodland Caribbean Woodland Caribbean Pumpkin Woodland Caribbean Raspberry Woodland Caribbean Rose Woodland Caribbean Rust Woodland Caribbean Spice Woodland Scantron iNSIGHT 30 Scanner...
  • Page 166 Appendix A: Color Options for Data Collection Forms Pencil Form Color Combinations (3 Color) Color One Color Two Color Three Caribbean Strawberry Woodland Caribbean Tangerine Woodland Carnival Frost Jade Carnival Frost Carnival Frost Woodland Carnival Ocean Woodland Carnival Teal Woodland Cherry Frost Jade...
  • Page 167 Frost Rose Woodland Frost Rust Frost Rust Woodland Frost Spice Frost Strawberry Frost Tangerine Frost Spice Woodland Frost Strawberry Woodland Frost Tangerine Woodland Harvest Ocean Woodland Harvest Teal Woodland Ocean Woodland Teal Woodland Ocean Pumpkin Woodland Scantron iNSIGHT 30 Scanner...
  • Page 168 Appendix A: Color Options for Data Collection Forms Pencil Form Color Combinations (3 Color) Color One Color Two Color Three Ocean Raspberry Woodland Ocean Rose Woodland Ocean Rust Woodland Ocean Spice Woodland Ocean Strawberry Woodland Ocean Tangerine Woodland Pumpkin Teal Woodland Raspberry Teal...
  • Page 169 Appendix A: Color Options for Data Collection Forms Pencil Form Color Combinations (3 Color) NOTES Scantron iNSIGHT 30 Scanner...
  • Page 170 ..25 computer hookup ....38 Scantron iNSIGHT30 Scanner Operator’s Guide...
  • Page 171 ....23 test ......56 Scantron iNSIGHT30 Scanner...
  • Page 172 footprint ......3 document imaging and ... . . 30 form color options input tray .
  • Page 173 ......71 feed module tires ....87 Scantron iNSIGHT30 Scanner...
  • Page 174 schedule ..... 74 configuring the scanner with ..59 imaging guides ....94 installing .
  • Page 175 ..... . 76 staticide ..... . 76–77 Scantron iNSIGHT30 Scanner...
  • Page 176 NSIGHT 30 scanner Please visit us at www.scantron.com capabilities or call us at 1-800-SCANTRON (1-800-722-6876) for more information. © 2009 Scantron Corporation. All rights reserved. Scantron and the Scantron logo are registered trademarks. P/N 203 992 029...

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