Troubleshooting Chart - Scantron iNSIGHT 30 Operator's Manual

Chapter 6: Troubleshooting

Troubleshooting Chart

Troubleshooting Chart

Problem
The scanner will not scan/
feed documents
"False" paper jams
are occurring
124
Use the chart below as a guide to check possible solutions
to problems you may encounter when using the Scantron
iNSIGHT 30 Scanner.
Make sure that:
• the power cord is plugged in and the power is on.
• the scanner cover is completely closed.
• the proper power-up sequence was followed, the
scanner's green light is on, and the software has
enabled scanning.
• documents are making contact with the feed
module.
• the height of batched documents is less than 0.4"
(10.2 mm) or approximately 90 sheets of 24 lb
bond (90 g/m2) paper.
• documents meet specifications for size, weight,
and type, etc.
• for thicker documents, you lift the gap release
lever during feeding.
• you check the feed module and separator module
for signs of wear, and replace these parts if neces-
sary.
You can also power the scanner down and power
up again.
Check that the ultrasonic multi-feed detector
transmitter and receiver are clean. Debris in these
areas can cause a paper jam error when no
documents have been fed.
Possible Solution
Scantron iNSIGHT 30 Scanner