Scantron iNSIGHT 30 Operator's Manual page 138

Problem
Documents are jamming
14" (35.6 cm) or longer
documents are not feeding
or are jamming
Image quality is poor or
has decreased
The lamps shut off too soon See "Lamps" on page 121 for an explanation of
Documents are skewed
during scanning
Operator's Guide
Possible Solution
Make sure that:
• the output tray and guides are adjusted for the
length and width of documents being scanned.
• all jammed documents have been removed from
the paper transport area.
• documents meet specifications for size, weight,
type, etc.
• all staples and paper clips have been removed
from the documents.
• the separator module and feed module are clean
and properly installed.
• the drive rollers are clean.
• the imaging guides are clean.
Make sure that the input and output tray extenders
are pulled out to provide support for
long documents.
Make sure that the scanner is clean. See
"Maintenance" on page 71.
lamp behavior.
Make sure that:
• the document side guides are adjusted to fit the
documents being fed.
• documents are being fed perpendicular to the
feed module.
• documents are being fed in the center of the auto-
matic document feeder.
• all staples and paper clips have been removed
from the documents.
• the feed module, separator module, and drive roll-
ers are clean.
• the scanner cover is firmly closed and latched.
Chapter 6: Troubleshooting
Troubleshooting Chart
125