Requesting Support; Before Calling - Scantron iNSIGHT 30 Operator's Manual

Requesting Support

Outside the U.S.
Within the U.S.
Operator's Guide
Contact your local sales agent for support.
If you have questions about your scanner that are not
answered by the printed documentation, the Help system,
or www.scantron.com, call Scantron Customer Support.
When you call Scantron, an operator will ask you to
describe your problem. The operator will then relay
information about the problem to an analyst who will call
you back as soon as possible. You can reach Customer
Support from 8:00 A.M. to 5:00 P.M. Monday through
Friday, your local time (except for Alaska and Hawaii
where support is available through 7:00 P.M. CST).
Customer support is not available on Scantron holidays.

Before calling:

1.
Know the serial number of the product you are
calling about. The serial number for your iNSIGHT
30 can be found by opening the cover and looking
inside, just to the left of the transport bed.
2.
Write down a description of your problem. Include
a sequence of the steps leading to the problem. Doing
this ensures that you will have all the details you need
when you talk to the analyst.
3.
Note error messages that appear on your computer
screen.
4.
Have a description of your hardware ready.
• Computer, including processor and speed, amount
of memory, disk size, available disk storage space,
and operating system.
• Laser printer, if applicable, including whether
®
PostScript
equipped for duplex printing or not.
Chapter 7: Product Support and Services
or PCL, color or black and white, and

Requesting Support

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