Troubleshooting; Speakerphone; Troubleshoot The Calendar; Login Credentials - Polycom VVX 201 User Manual

» When prompted to update your software, select Exit.
When you exit the notification, the SWUpdate soft key is displayed on the Lines screen.

Troubleshooting

This section lists potential issues, problems, and common difficulties and possible solutions to guide you
towards resolving those issues.

Speakerphone

If your speakerphone doesn't work, your system administrator may have disabled it. If this is the case, a
message is displayed informing you that Handsfree is disabled after you press the speakerphone key. In this
case, use the handset or a headset to handle calls.

Troubleshoot the Calendar

When you do not see the Calendar icon on the Home screen or if you are not receiving meeting reminders, it is
possible that your phone is not connected to the Microsoft Exchange Server.
T
ASK
1 Navigate to Settings > Features > Calendar.
2 From the Calendar screen, select Connect.

Login Credentials

If your phone has incorrect login credentials, or if you need to resubmit Login Credentials, one of the following
messages or icons display on your phone:
● The message "Login Credentials have failed. Please update them if the information is correct" is
displayed on the screen.
● A red lock icon
● The message "Invalid login credentials" scrolls under the time in the status bar.
● The Calendar icon that displays on the Home screen is not available.
R :
ELATED INFORMATION
Logging Into and Locking Your Phone

Troubleshoot Audio and Echo Issues

In some cases when you are using your headset, your contacts may experience audio or echo issues, such as
is displayed under the time in the status bar.
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