Error Messages and Codes
CRUM ID Error, X CRU Detached
Applicable Error
Initial Actions
3-102
Troubleshooting Procedure Table
Step
Actions and Questions
6
Replace the Toner Cartridge (C, M, Y,
or K).
Does the error persist?
7
Does the error persist?
An unsupported Toner Cartridge (C, M, Y, or K) is detected, or a No Toner Cartridge
Installed state was detected.
•
093-926: CRUM ID Error
•
093-960: CRUM ID Error
•
093-961: CRUM ID Error
•
093-962: CRUM ID Error
•
093-970: X CRU Detached
•
093-971: X CRU Detached
•
093-972: X CRU Detached
•
093-973: X CRU Detached
•
Cycle printer power.
•
If the problem persists, use the following procedure.
Troubleshooting Reference Table
Applicable Parts
MCU Board, PL7.2.2
Harness Assembly DCKR, PL4.1.2
Xerox Internal Use Only
Yes
No
Replace the
Complete.
MCU Board
(page 8-121),
then go to
step 7.
Contact your
Complete.
designated
field support for
assistance.
Wiring and Plug/Jack Map References
"Map 3 - Phaser 6000/6010" on
page 10-9
"Phaser 6000/6010 Developer" on
page 10-16
"Map 3 - WorkCentre 6015 MFP" on
page 10-23
"WorkCentre 6015 MFP Developer" on
page 10-30
Phaser 6000/6010 and WC 6015 MFP