No Suitable Paper - Xerox Phaser 6000 Service Manual

No Suitable Paper

Phaser 6000/6010 and WC 6015 MFP
The Main Paper Tray, or Bypass Tray, has run out of paper, or the size (or type) of
paper does not match the specified print size (or type).
Applicable Error
• 024-963: No Suitable Paper
Initial Actions
• Check that the correct paper is in the paper tray. Change, or load, the paper if
necessary.
• Cycle printer power.
• If the problem persists, use the following procedure.
Troubleshooting Reference Table
Applicable Parts
Registration Sensor, PL2.3.5
Harness Assembly RKN SNS,
PL2.2.25
MCU Board, PL7.2.2
Troubleshooting Procedure Table
Step Actions and Questions
1 Check P/J12 on the MCU Board and
P/J120 on the Registration Sensor.
Are the connections secure?
2 Does the error persist?
3 Disconnect the MCU Board P/J12
and the Registration Sensor P/J120.
Check the Harness Assembly RKN
SNS for continuity.
Is the harness damaged?
4
Replace the IP Board (page 8-114).
Does the error persist?
Xerox Internal Use Only
Error Messages and Codes
Wiring and Plug/Jack Map References
"Map 3 - Phaser 6000/6010" on
page 10-9
"Phaser 6000/6010 Feeder" on
page 10-12
"Map 3 - WorkCentre 6015 MFP" on
page 10-23
"WorkCentre 6015 MFP Feeder" on
page 10-26
Yes
Go to step 2.
Go to step 3.
Repair the
harness.
Go to step 5.
No
Securely
reconnect the
connectors,
then go to
step 2.
Complete.
Go to step 4.
Complete.
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