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Summary of Contents for TIPTEL 3022 office
- Page 1 Installation Guide (GB) ISDN telephone system tiptel 3022 office tiptel 3011 office tiptel...
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Page 3: Table Of Contents
Table of contents Table of contents Table of contents ....................3 Introduction ....................... 7 Important information ..................7 Scope of supply ......................8 Directions for the operation of the telephone system ..........9 Connection approval....................10 Environmental compatibility ..................10 Function in the case of power failure ................ - Page 4 Table of contents Date / Time......................35 Service functions....................35 Speed dialling ......................36 Dialling control ......................37 Blocked phone numbers..................37 Exception phone numbers................... 37 Emergency phone numbers ..................37 Call data ........................38 Configuration: ISDN access................39 Settings ........................39 Type / Status ......................
- Page 5 Table of contents Network settings ....................... 58 Settings ........................ 58 DHCP ........................59 Settings ........................ 59 List of DHCP clients ..................... 60 Wireless LAN ......................60 Status ........................60 Settings ........................ 61 WEP code ......................61 Allowed MAC addresses ..................61 Configuration: Internet ..................
- Page 6 Table of contents Annex ......................... 75 Explanation of terms ....................75 Service........................80 Guarantee ......................... 80 Maintenance / Cleaning .................... 81 CE Sign ........................81 Index ........................82...
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Page 7: Introduction
The current version of this Installation Guide is also available as pdf-file on the Internet at www.tiptel.com. The texts and il- lustrations of this Installation Guide have been compiled with the utmost care, how- ever, errors cannot be ruled out completely. -
Page 8: Scope Of Supply
Scope of supply Before installing this device, please check the completeness of supply, which com- prises: • 1 telephone system tiptel 3022 office respectively tiptel 3011 office • 1 ISDN access cable • 1 RS 232 cable for connecting the telephone system with a PC •... -
Page 9: Directions For The Operation Of The Telephone System
Introduction Directions for the operation of the telephone system • This ISDN telephone system has been designed for use at ISDN connections according to Euro ISDN protocol DSS1. Use with other connections will lead to malfunctions. • The integrated DSL router is compatible with DSL modems using PPPoE (point- to-point protocol over Ethernet) or PPTP (point-to-point tunnelling protocol). -
Page 10: Connection Approval
Introduction Connection approval Your ISDN telephone system has a "General Connection Approval". So, anyone is authorized to put the telephone system into operation. It is not necessary to notify your network operator. Environmental compatibility No contact with substances harmful to human health can occur during due and proper use of this telephone system. -
Page 11: Ports
4, internal: connection to a point-to-multipoint access for ISDN devices according to Euro ISDN (DSS1) Note: If you use the telephone system tiptel 3011 office, ports S0 2 and S0 3 are without function. Analogue ports The telephone system has 8 a/b ports for the connection of various analogue devices... -
Page 12: Network Ports
The telephone system has a 10/100 Ethernet 4-port switch. The connection is made by using a standard Ethernet cable (CAT 5) with auto negotiation. Note: When using the optional tiptel WLAN module, one LAN port will be occupied by this module. -
Page 13: Main Features
It is possible to connect analogue telephones, ISDN telephones, answering ma- chines, fax machines, and PCs to the telephone system tiptel 3022 office / 3011 of- fice. Range and use of features depend on the terminal equipment used. Please also consult the User's Manuals of the terminal equipment. -
Page 14: Analogue Telephones
First steps Analogue telephones Analogue telephones must comply with the following specifications: • DTMF telephones (dual tone multiple frequency): The dialling information is transmitted via a tone sequence. In addition to the keys a nd , also the keys "*"... -
Page 15: First Steps
(DSS1). • ports 2 and 3 are configured via hardware jumpers on the internal S . The subscribers (MSNs) 20 – 21 respectively 30 – 31 are pre-set (only tiptel 3022 of- fice). • The internal S is configured for Euro ISDN point-to-multipoint access. The sub- scribers (MSNs) 40 - 41 are pre-set. -
Page 16: Mounting Of The Telephone System
Mounting Mounting of the telephone system The tiptel 3022 office / 3011 office has been designed for wall mounting. The neces- sary screw distance is 200 mm. Required tools • percussion drill with 6 mm stone drill adapter • screwdrivers in different sizes •... -
Page 17: Jumper Assignment
JP1005 to JP1004 and connect the ports with the relevant net- work termination. Jumper assignment The jumpers for S 2 and S 3 have no function if a tiptel 3011 office is used. Function S JP1002 JP1003 JPA1002 ext./int. - Page 18 Mounting Connect your WAN access (for example DSL modem or cable modem) to the first Ethernet port (BU201). Network • Connect further PCs to the 4 Ethernet ports BU202 (A - D). This switch works independent of the telephone system. For direct connection to an- other switch or hub no special connection cable is required.
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Page 19: Computer Setup
Network configuration In the factory default setting, the telephone system tiptel 3022 office / tiptel 3011 of- fice acts as DHCP server (Dynamic Host Configuration Protocol) for the connected computers. In this setting connected computers obtain the necessary IP addresses automatically. - Page 20 Computer setup...
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Page 21: Network Configuration In Windows 98 / Windows 98 Se / Windows Me
Please verify that the IP address is within the same address range as the IP address of your tiptel 3022 / 3011 office and that the subnet mask is the same as of your tiptel 3022 / 3011 office. - Page 22 Computer setup Then, click on the tab “gateway” and enter the IP address of your tiptel 3022 / 3011 office in the entry field “new gateway”. Please click on “add” in order to save this en- try. Now, please select the tab “DNS configuration” and enter the IP address of your tip- tel 3022 / 3011 office also in the field “DNS server addresses, in order of use”.
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Page 23: Network Configuration In Windows 2000
Click on "START", point to "settings" and then to "control panel". Double click on the icon “network an dial-up connection”. Double click on the LAN connection belonging to the network interface card chosen for the connection to your tiptel 3022 / 3011 of- fice. - Page 24 IP address”. Enter the desired IP address in the first line, the corresponding subnet mask in the second line, and the IP address of your tiptel 3022 / 3011 office in the third line. Please verify that the IP address of your PC is within the same address range as the IP address of your tiptel 3022 / 3011 office and that the subnet mask is the same as of your tiptel 3022 / 3011 office.
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Page 25: Network Configuration In Windows Nt
Computer setup Network configuration in Windows NT Click on "START", point to "settings" and then to "control panel". Double click on the icon “network and dial-up connections”. The network window appears. First click on the protocol tab and then double click on “TCP/IP protocol”. - Page 26 Enter the desired IP address in the first line, the corresponding subnet mask in the second line, and the IP address of your tiptel 3022 / 3011 office in the third line. Please verify that the IP address of your PC is within the same address range as the IP address of your tiptel 3022 / 3011 office and that the subnet mask is the same as of your tiptel 3022 / 3011 office.
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Page 27: Network Configuration In Windows Xp
IP address”. Enter the desired IP address in the first line, the corresponding subnet mask in the second line, and the IP address of your tiptel 3022 / 3011 office in the third line. Please verify that the IP address of your PC is within the same address range as the IP address of your tiptel 3022 / 3011 office and that the subnet mask is the same as of your tiptel 3022 / 3011 office. - Page 28 Now, select the DNS tab. Click on “add” below the box “DNS server addresses in or- der of use” and enter the IP address of the tiptel 3022 / 3011 office in the appearing entry box. Confirm your entry with “add”.
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Page 29: Configuration
Start your web browser (Internet Explorer 5.0 or higher, Netscape Navigator or similar). • The factory pre-set IP address of the tiptel 3022 office / tiptel 3011 office is 192.168.1.100. • Enter this IP address in the address bar of your browser and confirm with "enter". -
Page 30: Configuration Via Isdn
Configuration Configuration via ISDN You can also configure the telephone system via ISDN. You can either establish the connection via one of the internal ISDN ports or exter- nally via the public exchange. Note: It is necessary that an ISDN interface card/adapter incl. CAPI driver has been correctly installed. - Page 31 Configuration Install a dial-up connection and select "standard modem 33600 bps" in the menu "new connection". As phone number simply enter the pre-set phone number 99 with- out prefix (see "ISDN data services"). User name and password are identical to the configuration via LAN (admin/admin). Note: It is absolutely necessary that the hardware flow control has been disabled, as otherwise NO connection can be established.
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Page 32: Configuration: Settings
The subscriber settings can be taken from the User's Manual of your tiptel 3022 office / tiptel 3011 office. After logging in to the tiptel 3022 office / tiptel 3011 office, the following window is displayed: Use the link "administrator" in order to get to the administrator settings. -
Page 33: Settings
To ensure a correct functionality, it is necessary to connect the voicemail systems to the internal S04. For correct settings in your tiptel 350 or 355, select the telephone system 30xx in the telephone system menu of your voicemail system. - Page 34 Configuration: Global Settings Please note: The language is not determined when selecting the country code. The corresponding setting is realised via the configuration (setting of language) of your browser. Charge per pulse The transmission of charging information at the analogue ports is made by charge pulses.
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Page 35: Date / Time
Loading new operating software: This menu is used to download the updated firmware version from our homepage www.tiptel.com. Select the new firmware version with the ending .fls on your PC. Note: After a firmware update, the telephone system will automatically be re- started. -
Page 36: Speed Dialling
Configuration: Global Settings Note: After the loading of new configuration data, the telephone system will auto- matically be restarted. When transferring the data to your telephone system, all call data records will automatically be deleted. Restart Use this function in order to restart your telephone system manually. Speed dialling Your telephone system provides a speed dialling list with max. -
Page 37: Dialling Control
Configuration: Global Settings Dialling control The telephone system performs a dialling control for internal subscribers for whom this feature has been enabled. The dialled phone number will be compared with the blocked numbers list and - if identical - with the exception phone numbers list. If the dialled phone number is contained in the blocked numbers list and not in the excep- tion numbers list, connection setup will automatically be stopped. -
Page 38: Call Data
Configuration: Global Settings Call data Your telephone system has convenient features for logging call data. The telephone system stores up to 1,000 data records. This is a first in / first out system. The following call data of external calls are documented: •... -
Page 39: Configuration: Isdn Access
Configuration: External ISDN access Configuration: ISDN access Settings Your telephone system tiptel 3022 office provides the 4 S ports 1 to 4 while the tele- phone system tiptel 3011 office provides the 2 S ports 1 and 4. As port 4 is always an internal S port, it will be listed here but cannot be modified. -
Page 40: Operator
Configuration: External ISDN access Operator In this menu you can select one subscriber for the switchboard function. The follow- ing calls will be routed to this subscriber: • calls for a DDI / MSN which has been assigned to no internal subscriber •... -
Page 41: Status Inquiry For Call Forwarding External (Cfi)
Configuration: External ISDN access You can choose between the following settings: • Call Forwarding Unconditional (CFU) • Call Forwarding when Busy (CFB) • Call Forwarding No Reply (CFNR) Requirements: Connection to a point-to-multipoint access. This feature has been enabled. Entry of the external MSNs. Status inquiry for call forwarding external (CFI) It can be set here whether an inquiry of the current call forwarding external should be carried out. -
Page 42: Configuration: Subscriber
Configuration: External ISDN access Configuration: Subscriber Subscriber list The subscriber list shows all subscribers at a glance. Busy extensions / busy sub- scribers are marked red and called ones yellow. Subscribers, who are signalled at several extensions or who have enabled the call waiting signal, can be called even if they are busy. -
Page 43: Selecting A Subscriber
Configuration: Subscriber Selecting a subscriber This menu is used to select a subscriber in order to modify the settings. The selection always consists of a combination of extension number and name. If you wish to cre- ate a new subscriber, you have to select the subscriber "new". Copying a subscriber Existing subscribers can easily be copied. -
Page 44: Authorisations
The number of available voiceboxes depends upon the voicemail system used. The voicebox will finally be activated by means of the system telephone tiptel 82 sys- tem or – in case of analogue or ISDN telephones – by means of call forwarding to the voicebox. -
Page 45: Assignment Table: Extensions
Configuration: Subscriber Dialling control on/off This menu is used to enable the global setting "dialling control via blocked numbers" for the subscriber. Enabling of charge account It is possible to enable a charge account for each subscriber. As soon as the sub- scriber exceeds his / her charge limit, no further external calls (except emergency calls) can be initiated. -
Page 46: Further Features
SMS distribution list An incoming SMS (SMS in the fixed network) shall only be signalled at certain exten- sions (for example tiptel 340 clip or tiptel 193): First, you have to create the subscriber "SMS" (for example: subscriber name = SMS, MSN = 78) and assign the external MSN to this subscriber, via which the SMS server calls you. -
Page 47: Subscriber Settings
Configuration: Subscriber Subscriber settings Each subscriber can change his/her settings with his/her user name and password. The subscriber settings can be accessed provided that the subscriber logs on the telephone system with his / her user name. Settings Automatic exchange connection After picking up the handset, the telephone system will automatically perform a stan- dard exchange connection, i.e. -
Page 48: Call Forwarding
Configuration: Subscriber Follow-me This function allows to transfer the call forwarding of your internal number to the phone number where you currently are. Press the following buttons to realise the call forwarding to the other extension: • follow me (individual phone number) Password... -
Page 49: System Telephone
Configuration: Subscriber System telephone Your telephone system supports the system telephone tiptel 82 system. An individual MSN has to be entered in each system telephone for identification purpose. If several MSNs are entered, only the first MSN will be used for identification. The configuration of the system functions is realised via the Web configuration of your telephone sys- tem. - Page 50 Configuration: Subscriber • LED off => idle state action: Pressing this key activates the hands-free mode and provides an external line (dialling tone after targeted exchange connection). If the handset is lifted, the hands-free mode is not automatically activated. • LED blinks =>...
- Page 51 Configuration: Subscriber system telephone. Incoming calls are no longer signalled at your telephone. The LED shows the corresponding status: • LED on => call forwarding is active • LED off => call forwarding is not active Call forwarding no reply The target number (internal or external) has to be entered here.
- Page 52 Configuration: Subscriber voicebox answers the call. action: Pressing the key switches the voicebox off. All incoming calls are exclusively signalled at the subscriber’s phone. • LED off => your voicebox is not active. All calls are exclusively signalled at the subscriber’s phone. action: Pressing the key activates the voicebox.
- Page 53 Configuration: Subscriber functions of your voicemail system can be obtained from the chapter “remote in- terrogation” in the relevant user manual. • LED on => messages already played back are available in the voicebox action: Pressing the key activates the hands-free mode and your voicebox is called.
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Page 54: Setting Of Services
Configuration: Subscriber Setting of services Your telephone system provides the following services: ISDN data service • configuration of the telephone system via ISDN (internally or externally) and RS • access to an Internet provider These services are accessed via virtual extensions. The phone number 99 is pre-set but can be changed if required Note: The phone number for the ISDN data service must be within the range of ... - Page 55 Configuration: Subscriber Dial-in server The dial-in server of your tiptel 3022 office / tiptel 3011 office enables you to log on to your telephone system externally via ISDN and to access the configuration user inter- face, the network, and the connected computers.
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Page 56: Configuration: Extensions
Configuration: Extensions Configuration: Extensions Analogue extensions in general Settings Kind of CLIP signalling at the analogue extensions This menu is used to define, whether the phone number shall be signalled at the ana- logue extensions via FSK (frequency shift keying) or DTMF (dual tone multiple fre- quency). - Page 57 Configuration: Extensions Selection of going MSN Here you can select the desired going internal phone number (for example sub- scriber 41). During external calls, the going external MSN of this subscriber will be transmitted.
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Page 58: Configuration: Network
Configuration: Network Configuration: Network Your telephone system has 4 Ethernet ports, which are interlinked by a switch, and an additional port for the connection of the ADSL modem. The telephone system provides the following network features: • a web server for the configuration of the telephone system via web browser •... -
Page 59: Dhcp
Configuration: Network Note: It is only possible to address the telephone system if the integrated DHCP server is used or if the DNS server of your tiptel 3022 / 3011 office has been en- tered in the PC’s network settings. -
Page 60: List Of Dhcp Clients
Here you can see which computers already obtained an IP address. Additionally the network name and the MAC address of the connected computers is given. Wireless LAN The following settings will only be operable after successful installation of the tiptel WLAN module. Status Access point module Your telephone system has an optional wireless (WLAN) network extension. -
Page 61: Settings
Configuration: Network Access point IP address Here the IP address of your access point module is indicated. The IP address will automatically be assigned by your telephone system. This IP address must not be used by any further device. Settings Network ID The network ID (SSID) is used for the identification of connections in the WLAN. -
Page 62: Configuration: Internet
Configuration: Internet Configuration: Internet Internet dialling-in Here you can enable the Internet dialling-in. First you have to choose one of those providers, which have been configured in the menu "provider" before. Then you can enable one of the following dialling-in procedures – depending on the previous set- tings: Manual dialling-in Connect... -
Page 63: Provider
Configuration: Internet Provider Your telephone system supports the Internet dialling-in via PPPoE (DSL / T-DSL), PPTP, and ISDN. The following dialling-in options are available: • New ISDN provider Entry of the connection data for Internet access via ISDN (e.g. as a fall-back option in case of a DSL connection failure). •... -
Page 64: Connection Control
The IP address can be found in the modem’s User's Manual. PPTP local IP address (only for PPTP) Enter the IP address of your tiptel 3022 office / tiptel 3011 office here. Your modem will send the answers to this address. -
Page 65: Tcp/Ip-Address
Configuration: Internet Automatic termination of connection upon inactivity Here you can define, after how many seconds of inactivity the Internet connection shall automatically be terminated. It may occur, however, that the connection will re- main active because of requests from the Internet (downstream) although your com- puter has already been switched off. -
Page 66: Firewall
Configuration: Internet Firewall In order to make modifications to become active you will have to terminate your Internet connection and reconnect again. Settings WAN-PING blocking The PING signal is usually used to check, if an active computer is available for a cer- tain IP address. -
Page 67: Virtual Server (Port Forwarding)
Configuration: Internet Virtual server (Port Forwarding) Enter here name and IP address of a local PC. As port, enter the port address of the desired server service (for example port 21 for an FTP server). Via the item "protocol", you can determine, which protocols shall be routed to the chosen server. The setting "VPN/PPTP"... -
Page 68: Ip Filter
Configuration: Internet IP filter Each PC has its own individual IP address. This menu is used to enable an IP filter. If "allow IP addresses" has been selected, only PCs can access the Internet, the IP ad- dresses of which have been entered in this list. Vice versa, if "block IP addresses" has been selected, only PCs can access the Internet, the IP addresses of which are not included in this list. -
Page 69: Statistics
Configuration: Internet To do this, press the indicated link under "Service Hompage". Only those providers will be supported that are listed in the configuration. If a provider should modify his protocol, an impeccable functionality cannot be ensured. Statistics Internet connections The telephone system provides a comfortable connection protocol for going data connections. -
Page 70: General Settings
General settings General settings Reset of the telephone system The factory pre-set parameters of the telephone system can be restored by the fol- lowing key combination: PIN The pre-set personal identification code (PIN) is . The PIN code can be changed with the following key combination: ... -
Page 71: In Case Of Any Malfunctions
Support for malfunctions In case of any malfunctions Status LEDs If you suspect that a malfunction or fault has occurred, the status LEDs on the tele- phone system can provide first indications of a possible cause. The row of LEDs on the left show the operating status of the individual subscriber in- terfaces. -
Page 72: Description Of Possible Malfunctions
Support for malfunctions Description of possible malfunctions A number of possible errors and suggestions for remedying these are described in the following: Analogue terminal cannot be called Pick up the receiver of the terminal. If you hear a special dialling tone, the "call for- warding"... -
Page 73: No Incoming External Calls Possible
Please contact the company that installed your telephone system. Note: Please clarify all further questions with your specialist dealer, who can possibly also carry out a remote maintenance. The TIPTEL AG Service Centre of- fers comprehensive support. -
Page 74: Technical Data
(RS 232): 115 Kbps LAN: 4 port switch 10/100 Mbps DSL: WAN port 10/100 Mbps Dimensions tiptel 3022 office / tiptel 3011 office L x W x H (in mm): 335 x 335 x 100 mm weight: 2.3 kg housing material:... -
Page 75: Annex
Annex Annex Explanation of terms Changing between two calls using the -key. The subscriber on hold hears a hold tone or mu- 2-line conversation with hold sic-on-hold. Access control Protective measure for preventing that unauthorized users have access to the own network. Access point The access point is the core part of each radio cell. - Page 76 Annex Demilitarized Zone: This function allows unlimited access to a network computer via the Inter- net. It is used if the tunnelling function for the recognizing of special applications is not sufficient for the proper functioning of an application. Domain Name Server. The DNS translates IP addresses into names. Downstream Data stream from the Internet.
- Page 77 Annex ISDN Integrated Services Digital Network. An ISP (Internet Service Provider) is a company providing Internet access to individuals or other companies / organisations. Keypad Dialling mode using special features in the network operator’s exchange. Local Area Network. Local interconnection between computers for data exchange or share of drives or printers.
- Page 78 Annex direct dialling of extension numbers is possible (also see DDI). Port Input / output channel of a network computer running TCP/IP. Various Internet applications need certain ports for communication. Point-to-Point-Protocol. Standard protocol enabling connections for example via the telephone circuit network.
- Page 79 Annex Stimulus Key input sequence via a telephone in order to enable or disable features. Subnet mask A subnet mask or net mask consists of four numbers and is structured analogue to an IP ad- dress. Possibly it is allocated by the ISP in the context of the TCP/IP information. It makes it possible to define IP addresses, which are limited to a certain network (contrary to valid IP ad- dresses which are recognized within the whole Internet).
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Page 80: Service
Your contact for services arising from guarantee obligations is the authorised dealer where you bought the device. TIPTEL AG will grant a guarantee of 2 years from the date of handover for the material and for the manufacturing of the telecommunica- tions terminal unit. -
Page 81: Maintenance / Cleaning
Annex sent to the relevant TIPTEL subsidiary, the importer or dealer along with a description of the defect and the proof of purchase. Maintenance / Cleaning The telephone system tiptel 3022 office / tiptel 3011 office is maintenance-free. Clean the housing surface only with a soft, slightly moist cloth or an antistatic cloth. Never use a dry cloth (electrostatic charge can lead to defects of the electronic). -
Page 82: Index
Index Index Abbreviated dialling ......33 Connection approval ......7 Access control ........72 Connection control DSL.....61 Access point ........72 copying a subscriber ......40 Activation of charge account .....42 country code........30 ADSL..........72 Current status ........59 ADSL modem ........72 Data transfer rate .......74 Analogue extensions ......53 Date / Time ........32 Antenna..........58 DHCP...........56, 72... - Page 83 Index ISP............74 Rhythm of ringing signal for external LAN ............74 calls ..........53 Loading configuration data ....32 Scope of supply........5 Loading operating software....32 Setting of services ......51 MAC address........74 Settings ..........44 MAC filter ...........65 Administrator........40 Malfunctions ........68 Subscriber........44 manual Internet access .....42 SMS distribution list ......43 modifying a subscriber ......40 Software version ........32...
- Page 88 Halskestraße 1 D - 40880 Ratingen Tel.: 0 18 05 – 84 78 35 (0,12 € pro Minute) anity Tel.: 0 18 05 – TIPTEL (0,12 € pro Minute) Fax: 0 18 05 – 84 78 49* E-mail: support@tiptel.de Internet: www.tiptel.de...