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Troubleshooting
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Summary of Contents for TIPTEL 31 home
- Page 1 Operating Instructions (UK) ISDN Telephone System tiptel 31 home tiptel...
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Page 2: Table Of Contents
..15 tiptel 31 home designed for? ..6 Dialling via LCR ....15 Features of the ISDN telephone system . - Page 3 Table of contents Call deflection (CD) ....22 Set-up integrated Least Cost Router ..48 Automatic call-back on busy (CCBS = Entering the area code for LCR completion of call to busy subscriber) .
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Page 4: General Information
General information ISDN telephone system diagram LED "POWER": Blinks: power Illuminated: ISDN ready LED "Port 1, 2 and 3": Blinks: internal telephone call Illuminated: external telephone call How to use the operating instructions The following symbols are used in these operating instructions: Pick-up handset Dialling function codes and number sequences Dialling telephone numbers or PIN... -
Page 5: Information On The Proper Operation And Usage Of The Telephone System
General information Information on the proper operation and usage of the telephone system - In some specific frequency domains, a high electrical interference field strength may have an impact on the transfer quality of internal and/or external telephone communications - for the duration of the interference. -
Page 6: Introduction
Introduction What is the ISDN telephone system tiptel 31 home designed for? Congratulations and many thanks for purchasing the ISDN telephone system tiptel 31 home. The telephone system serves as a linking element between your analog terminals - such as telephone, fax machine or modem - and the digital telephone network (ISDN). - Page 7 - depending on date, time and target telephone number - is programmable per extension. Declaration of conformity TIPTEL AG confirms that this product complies with the basic requirements of the European regulation 1999/5/EG. You will find further information under the following internet address:...
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Page 8: The First Telephone Call Initial Operation - Step By Step
Initial operation - step by step It is important to unplug the AC adapter as well as the ISDN connecting cable before taking out installation tasks at the internal line network. The installation must be done professionally. Step 1: Installing the device (wall mounting) The ISDN telephone system has to be installed in a dry room with an ambient temperature range between 0 C and 40... -
Page 9: Step 3: Connecting The Isdn Telephone System To The Isdn Network
Initial operation - step by step Step 2: Connecting the terminal equipment (continued) Analog telephones with pulse or tone dialling can be connected to the ISDN telephone system. The dialling mode is recognised automatically. For telephones with specific plugs an individual adapter may be required. -
Page 10: Step 4: Entering Msns (Optional)
Initial operation - step by step Step 4: Entering MSNs (optional) If you enter multiple subscriber numbers (MSNs) in your telephone system, the individual MSNs can be addressed separately and selectively. As soon as one or more MSNs are entered, only the telephone system terminals with the entered MSNs will ring in the case of an incoming call. -
Page 11: Step 5: Designated Ringing Signal For
Initial operation - step by step Step 5: Designated ringing signal for individual terminals in the case of incoming calls If the connected terminals shall react selectively to a specific MSN, this must be determined as follows. The assignment of extensions to the MSNs is done as follows: Pick-up the hand- Dial code number Enter the PIN (4... -
Page 12: Internal Telephone Calls
Internal telephone calls Step 5: Designated ringing signal for individual terminals in the case of incoming calls (continued) If you connect a fax machine, the function "automatic access to the public exchange" and "access to the public exchange with bearer capability fax group 2/3" will be very useful (see "Configuration via telephone"). -
Page 13: External Telephone Calls
External telephone calls Access to public exchange and dialling Make external telephone calls as follows: Pick-up the hand- Dial code number Dial telephone num- Hold conversation Replace the hand- set. for access to public ber. set. exchange. You hear the dialling You hear the You either hear the You are connected... -
Page 14: Incoming External Call
External telephone calls Incoming external call If there is an incoming external call, the telephone will ring with the specific external ringing signal. Hold conversation. Placing an external call on hold to make enquiries You can place an external call on hold. While the external caller is placed on hold, you can make an enquiry in the room or you can make an enquiry call to another internal extension. -
Page 15: Ending Two-Line Operation With Hold (External Calls)
External telephone calls Ending two-line operation with hold (external calls) By pressing , the active call is placed on hold. You can end this call by pressing After pressing , you will be reconnected to the other external party. Manual call transfer (incoming external call to internal extension) Incoming external calls can be transferred to an internal subscriber: Press FLASH. -
Page 16: Optimal Use Of The Telephone System Feature Functions
Feature functions Call pick-up If there is an incoming call at another extension, you have the option to pick this call up as follows: You are then connected to the external caller. Conference call with two external parties When you are having a two-line operation with hold with two external parties, you also have the option to initiate a conference call with these two parties. -
Page 17: Do Not Disturb Function
Feature functions Do not disturb function The do not disturb function can be activated or deactivated for each extension. If the do not disturb function is active, the telephone will not ring if there is an incoming call (pre-set: Do not disturb OFF). -
Page 18: Internal Call Forwarding On/Off
Feature functions Internal call forwarding ON/OFF Set up an internal call forwarding as follows: Pick-up the hand- Dial function code Dial the target Replace the hand- set. for internal call extension number set. forwarding. for the internal call forwarding. 1, 2 or 3 You hear the dialling You hear the confir- The internal call... -
Page 19: External Call Forwarding On/Off
Feature functions External call forwarding ON/OFF Set up an external call forwarding as follows: Pick-up the hand- Dial function code Dial MSN index Dial target telepho- Press FLASH. set. for external call number. ne number for the diversion. external call forwarding. 1, 2, 3, 4, 5 or 6 You hear the dialling You hear the confir-... -
Page 20: Call Forwarding
Feature functions Call forwarding The ISDN telephone system supports the ISDN feature Call Forwarding. When the call for- warding is active, all incoming calls are forwarded to an external destination number that you programmed earlier. There are three different types of call forwarding: Call forwarding unconditional (CFU): Any incoming call is directly forwarded to the programmed subscriber number. -
Page 21: Call Forwarding Unconditional, On Busy, On No Reply On/Off
Feature functions Call forwarding unconditional, on busy, on no reply ON/OFF The call forwarding for an MSN can be activated as follows: Pick-up the hand- Dial function code Dial MSN index Enter desired type Dial target subscrib- set. for call forwarding. number. -
Page 22: Call Deflection (Cd)
Feature functions Call deflection (CD) In principle, the call deflection function corresponds to the call forwarding. As for call forward- ing, the incoming call is transferred automatically via the exchange office. In the case of call deflection, the telephone system initiates the call transfer. If there is an incoming call for the MSN for which CD is activated, the telephone system transfers corresponding commands to the exchange office. -
Page 23: Automatic Call-Back On Busy (Ccbs = Completion Of Call To Busy Subscriber)
Feature functions Automatic call-back on busy (CCBS = completion of call to busy subscriber) The ISDN telephone system supports the ISDN feature "automatic call-back on busy" (CCBS). If you make an external call and the target subscriber is busy, you can request an automatic call-back via the exchange office - informing you on when the desired subscriber is free again. -
Page 24: Keypad Protocol
Feature functions Keypad protocol Some exchange offices use the "keypad protocol" to program features (e. g. call forwarding). Here, keypad information are sent with reference to an MSN to be indicated. The following signs which can be transferred to the exchange office for keypad control are as well as The exact number sequences and thus the programming parameters within the exchange office are informed by your telecommunications provider. -
Page 25: Individual Configuration Of The Telephone System Configuration Via Telephone
Configuration via telephone Accessing the programming parameters The parameters of the ISDN telephone system can be adapted to the user requirements: 1. Comfortably, via the Windows software from the scope of supply (recommended, see "Telephone system configuration via Windows software"). 2. -
Page 26: Change Pin (Password)
Configuration via telephone Change PIN (password) The PIN is required to access the configuration and programming level. The factory pre-set is 1234. You may change the PIN to any desired 4 digit number code as follows: Pick-up the hand- Dial function code Enter old PIN (4 Dial function code Enter new PIN... -
Page 27: Set-Up Date And Time
Configuration via telephone Set-up date and time The telephone system has an in-built clock. The date and time is required for Least Cost Routing (LCR) and it is automatically received from the ISDN during outgoing calls. Should date and time not be received, this can be set-up manually. When entering date and time, please stick to the following format: DDMMYY: DD = day (2 digits), MM = month (2 digits), YY = year (2 digits). -
Page 28: Blocking The Reception Of Date And Time
Configuration via telephone Blocking the reception of date and time The telephone system has an in-built clock. The date and time is required for Least Cost Routing (LCR) and it is automatically received from the ISDN during outgoing calls. If you do not wish to receive date and time out of the ISDN, you can block the reception of these data. -
Page 29: Entering Msns (Multiple Subscriber Numbers)
Configuration via telephone Entering MSNs (multiple subscriber numbers) You can store up to 6 multiple subscriber numbers in the telephone system. Each of the MSNs may have a length of 20 digits as a maximum. If no MSN is stored in the ISDN telephone system, the telephone system will react to all incoming calls. -
Page 30: Deleting Msns
Configuration via telephone Deleting MSNs In order to delete an already entered MSN, follow the procedure of MSN entry - but without entering an MSN. Example: MSN 1 shall be deleted. The PIN from the factory pre-set is 1234. Assigning MSNs to the individual extensions You can assign up to 6 MSNs to an extension. -
Page 31: Call Holding" And "Three-Party Conference" Within The Exchange/ "Call Holding" Within The Telephone System
Configuration via telephone "Call holding" and "three-party conference" within the exchange/ "call holding" within the telephone system Should your ISDN access provide the feature "call holding"/"three-party conference" within the exchange, you can configure the ISDN telephone system in a way that the feature "holding external call within the exchange"... -
Page 32: Access To The Public Exchange
Configuration via telephone Access to the public exchange The access to public exchange authorises the user to make outgoing external calls. In the fac- tory pre-set, all telephones have unrestricted access. The access to the public exchange is set as follows: Pick-up the hand- Dial function code Enter PIN (4 digits). -
Page 33: Access To The Public Exchange With Bearer Capability Fax Group 2/3 / Telephone
Configuration via telephone Access to the public exchange with bearer capability FAX group 2/3 / telephone If you connect a fax machine at one of the extensions, it is useful to make outgoing connec- tions for this extension using the ISDN bearer capability "FAX group 2/3". Proceed as follows to set the bearer capability: Pick-up the hand- Dial function code... -
Page 34: Automatic Access To Public Exchange
Configuration via telephone Automatic access to public exchange You can program an automatic access to the public exchange for the internal extensions. In this case, the exchange dialling tone is heard directly after picking up the handset. This function is useful, e. g. if you connect a fax machine. Internal dialling is then pos- sible after pressing the FLASH button. -
Page 35: External Ringing Signal On/Off
Configuration via telephone External ringing signal ON/OFF There is a specific ringing signal for incoming external calls. You have the option to deactivate the ringing signal for incoming external calls. In this case, you will not be able to answer in- coming external calls. -
Page 36: Entering And Deleting Restricted Numbers
Configuration via telephone Entering and deleting restricted numbers The ISDN telephone system allows to enter up to 20 telephone numbers to be restricted via a restricted numbers list. Telephone numbers beginning with the same numbers as numbers in the restricted numbers list cannot be called (e. g. numbers beginning with 0190). You can con- sider free variable parameters ( button) which will stand for any number ranging from 0 to Proceed as follows to program restricted numbers:... -
Page 37: Charge Pulse
Configuration via telephone Charge pulse The exchange office transfers charging information which are converted to a 16 kHz charge pulse by the ISDN telephone system. Connected telephones can use the charge pulse to determine the charges incurring for calls (see also " Entering the charge factor" and operating instructions of the individual terminal equipment). -
Page 38: Entering The Charge Factor
Configuration via telephone Entering the charge factor Whether the incurring charges for outgoing calls are transferred as units or as a fixed amount mainly depends on your local telecommunications provider and the situation. If units are trans- ferred, those can be directly converted to charge pulses by the telephone system. If amounts are transferred, the telephone system has to convert those in the corresponding number of charge pulses applying a charge factor (see also "Charge pulse"). -
Page 39: Calling Line Identification Presentation/Restriction For Outgoing Calls (Clip/Clir)
Configuration via telephone Calling line identification presentation/restriction for outgoing calls (CLIP/CLIR) As for outgoing external calls, you can transfer your own telephone number to the called party (CLIP) or restrict the transfer of the number (CLIR). The MSN you selected for outgoing exter- nal calls will be transferred to the called party when CLIP has been programmed. -
Page 40: Connected Line Identification Presentation/Restriction (Colp/Colr)
Configuration via telephone Connected line identification presentation/restriction (COLP/COLR) When you get an incoming call from an external party, you can determine whether your tele- phone number shall be transferred to the calling party (COLP) or not (COLR). When COLP is set, the calling party gets the MSN you selected for outgoing calls displayed at his/her telepho- In order to support the number transfer, your ISDN access must provide the feature COLP/COLR. -
Page 41: Clip At Internal Analog Terminal Equipment
Configuration via telephone CLIP at internal analog terminal equipment It is possible to display the telephone number of a calling party at analog terminal equipment, if the connected terminal is suitably equipped (analog CLIP). It is only possible to display the calling party's telephone number at analog terminals 1. - Page 42 Configuration via telephone CLIP at internal analog terminal equipment (continued) In step 4, the extension is selected as follows: extension 1 extension 2 extension 3 The function "CLIP analog" can be activated (= 1, number is displayed, factory pre-set) or deactivated (= 0) (step 5).
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Page 43: Setting The Procedure To Receive Call Numbers At The Internal Analog Terminals
Configuration via telephone Setting the procedure to receive call numbers at the internal analog terminals The procedure for receiving telephone numbers at analog terminals is not standardised. The ISDN telephone system supports the DTMF (Dual Tone Multi Frequency = tone dialling) as well as the FSK procedure (FSK, Frequency Shift Keying = modem transmission procedure) for the number transfer. -
Page 44: Msn Assignment For Call Number Identification For External Calls
Configuration via telephone MSN assignment for call number identification for external calls You can store up to 6 multiple subscriber numbers (MSNs) in the telephone system (see "Entering multiple subscriber numbers (MSNs)"). The MSN to be displayed in the case of an external call can be set individually for each exten- sion. -
Page 45: Call Waiting
Configuration via telephone Call waiting When you are holding an internal or external call while there is another incoming call for you on that line, you will hear a call waiting signal. This is identified by a signal tone which is heard through the handset. -
Page 46: Storing And Erasing Abbreviated Numbers
Configuration via telephone Storing and erasing abbreviated numbers The ISDN telephone system provides an abbreviated dialling memory in which you can store up to 20 telephone numbers (see also "Abbreviated dialling"). When storing abbreviated numbers, make sure that you do not enter the exchange identification code (0). -
Page 47: Troubleshooting Resetting The Telephone System (Back To Factory Pre-Set)
Configuration via telephone Resetting the telephone system (resume factory pre-set) You may reset the telephone system, i. e. go back to the factory pre-set at any time. Proceed as follows to reset the telephone system: Pick-up the hand- Dial function code Enter PIN (4 digits). -
Page 48: Cost-Effective Telephone Calls Least Cost Routing
Least Cost Routing (LCR) Set-up integrated Least Cost Router You can save costs by selecting the most favourable telecommunications provider for your out- going calls. You can determine the least expensive telecommunications provider under consi- deration of - specific time - working day or Saturday, Sunday, public holiday - destination (tariff zone) for the outgoing call you intend to make. -
Page 49: Entering The Area Code For Lcr Function
Least Cost Routing (LCR) Entering the area code for LCR function You need to enter your area code into the telephone system before you can use the LCR func- tion. This is done as follows: Pick-up the hand- Dial function code Enter PIN (4 digits). -
Page 50: Activate/Deactivate Lcr Function For Each Individual Extension
Least Cost Routing (LCR) Activate/deactivate LCR function for each individual extension You can activate the LCR function as follows: Pick-up the hand- Dial function code Enter PIN (4 digits). Enter function code Enter LCR para- set. for programming. for extension 1, 2, meter. -
Page 51: Remote Change
Remote change You can change the settings for call transfer or call deflection (CD) remotely via a telephone or a remote beeper supporting tone dialling (remote change). Prior to a remote operation, you must activate the remote change function. When activating the remote change function, you must indicate an MSN that is entered in the telephone system. -
Page 52: Remote Change Of Call Forwarding And Call Deflection
Remote change Remote change of call forwarding and call deflection If you want to make remote changes for the call forwarding or call deflection, just call the ISDN telephone system using the MSN for which remote change had been activated and dial the fol- lowing numbers: Pick-up the hand- Dial MSN for which... - Page 53 Remote change Example: You are currently working in your office where your telephone number is 987654 and you are awaiting an important private telephone call. This is why you want to program a call forwarding from your private telephone number, i.
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Page 54: Configuration Via Computer
Configuration via computer Define serial protocol for data transfer The serial telephone system protocol supports two different types of operation: - operation using the Windows software CD-ROM in the scope of supply (factory pre-set) - operation using a terminal program. If you want to use a terminal program for the operation, the serial telephone system protocol needs to be adapted. -
Page 55: Configuration Via Windows Software
Configuration via computer Telephone system configuration via Windows software The configuration of the ISDN telephone system via the Windows software which comes with the device is far more comfortable than the configuration via telephone. By the software, the ISDN telephone system functionality can be enhanced considerably, e. g.: - Overview and change of each extension's settings on-screen. -
Page 56: Configuration Via Terminal Program
Configuration via computer Telephone system configuration via terminal program Should your computer not meet the requirements for the Windows configuration software, you also have the option to program the telephone system via a terminal program. As standard ter- minal programs exist for different computer platforms, you can use other computers to con- figure your telephone system - with corresponding adapters for the serial interface. -
Page 57: Operation (Navigation) Within The Terminal Program
Configuration via computer Operation (navigation) within the terminal program On your computer keyboard, press the space bar while the terminal program is running. The terminal program screen shows the message: PIN/Password: _____ Enter the 4-digit PIN (in the factory pre-set, the PIN is 1234) The main menu is displayed. -
Page 58: Software Upgrade Per Telephone Via Update Server
(from your telephone system) to initialise the software update. As a prerequisite, you must be authorised to conduct a software update. Please note: This service is only available if supported by your local tiptel distributor. Proceed as follows to update the operation software:... -
Page 59: Lcr Upgrade Per Telephone Via Server
LCR server (see "Set-up integrated Least Cost Router" and "Entering the area code for LCR function") Please note: This service is only available if supported by your local tiptel distributor. It also depends on the availability of network providers offering the „call-by-call“ service in your country. -
Page 60: Actions In The Case Of Malfunctions
Appendix Troubleshooting Please check whether there is a malfunction of the ISDN telephone system or whether the ISDN access failed. A malfunction of the ISDN telephone system may exist if other devices work without problems at the same ISDN access. In this case, use the following table for troubleshooting. Description of the problem: Possible solution: You do not hear a dialling tone after... -
Page 61: Overview Of Tone And Ringing Signals
Appendix Overview of tone and ringing signals Dialling tone (internal) Busytone Internal ringing signal External ringing signal Programming tone Confirmation tone Errortone... -
Page 62: Overview Of The Factory Pre-Set
Appendix Factory pre-set overview When the ISDN telephone system is supplied, it comes with the following factory pre-set: - No MSN stored - All extensions ring in the case of incoming external calls - All extensions authorised to access the public exchange - Automatic access to the public exchange OFF - Call number transfer for incoming and outgoing external calls (CLIP/COLP) - CLIP analog ON... -
Page 63: Glossary
Appendix Glossary Access to the public exchange/access Button sequence by which you will get access code number to the public exchange (normally "0"). AOCD (advice of charge during call) Advice of charge during the call and at the end of the call. EURO ISDN feature. AOCE Advice of charge at the end of the call. - Page 64 Appendix Glossary CLIR Abbreviation for "calling line identification restriction", i. e. restriction of the transmission of the own telephone number. COLP Abbreviation for "connected line identification presentation", i. e. transmission of the tele- phone number to the calling party. COLR Abbreviation for "connected line identification restriction", i.
- Page 65 Appendix Glossary NT (Network Termination) Network termination, where the connection line of the network provider ends and the house installation begins. Abbreviation for Personal Identification Number. Serves to protect against unauthorised programming of your telephone system. Prefix number for a The prefix number is a 5 to 6-digit access num- telecommunications provider ber which is assigned to a telephone company.
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Page 66: Technical Data
Appendix Technical data ISDN access basis access (EURO ISDN) DSS1 (EURO ISDN) point-to-connection Approval number by the Federal CE 0197X Telecommunications Authority Line circuits Analog ports Supply voltage 42V DC Supply current 25 mA + 20% Call voltage 52 V +/- 10%, 50 Hz Tones 440 Hz Charge pulse... -
Page 67: Ec Type-Examination Certificate
Numbering scheme Function codes Code Function 9 PIN Activate entry option 10 area code R Dial area code Complete entry by replacing the handset 11 MSN R Dial 1, without MSN = erase 12 MSN R Dial 2, without MSN = erase 13 MSN R Dial 3, without MSN = erase 14 MSN R... -
Page 68: Operation - Brief And Clear Numbering Scheme
Numbering scheme Function codes Code Function 39 (0...1) R Apply bearer capability 3.1 kHz voice (=0), fax group 2/3 (=1) at extension 3 41 (0...1) R Automatic access to public exchange ON (1) for extension 1/OFF (0) 42 (0...1) R Automatic access to public exchange ON (1) for extension 2/OFF (0) 43 (0...1) R... -
Page 69: Special Functions
Numbering scheme Special functions Remote change: Code Function 80 (PIN) 7 5 (1...6) TTNO # Automatic call deflection (TTNO = target telephone number) Without TTNO = deactivation 80 (PIN) 8 4 Program call forwarding (ISDN) for MSN 1...6 (1...6)(0..2) TTNO # (TTNO = target telephone number)Type of call forwarding: 0 = unconditional 1 = on busy... -
Page 70: Internal State (Handset Picked Up, Internal Dialling Tone)
Numbering scheme Internal state (handset picked up, internal dialling tone) Code Function Internal call to extension 1 Internal call to extension 2 Internal call to extension 3 70 (00...99) Parking a held connection with code (00...99) Resume a parked call with code (00...99) Activate keypad mode for MSN (1...6) Explicit call transfer *75 (1...6) TTNO R... -
Page 71: Index
Index Conference call ....16 Abbreviated dialling ... . .46, 55 Connect terminal equipment ...9 Abbreviated numbers . - Page 72 Three-party conference ...31, 64 TIPTEL AG server ...48, 58, 59 On hold ......14 Tone dialling .
- Page 73 TIPTEL AG Halskestrasse 1 40880 Ratingen Germany http://www.tiptel.de (UK) 11/01 e-mail: export@tiptel.de 4933362...