Media Jams And The Paper Path; Media-Based Problems; Paper-Pick Errors - Tektronix Phaser 340 Service Manual

6
Troubleshooting

Media jams and the paper path

6-10 Phaser 340 Color Printer
Required tools
TORX screwdriver and tips
VOM
Jams fall into the following four categories:

Media-based problems

Paper-picking errors
Paper-feeding errors
Paper-ejecting errors
Media-based problems
1.
Check that the correct type of media is being used. Fanning the media
eliminates its tendency to double-pick.
2. Inspect the paper for bent, torn or folded corners.
3.
Ensure that the correct media is in the correct paper tray. The tray
indicates the size and the type of media loaded in the tray; the printer
does not directly sense the size or type of media.
4. Ensure the correct weight of paper is being used. Use
2
(60 - 120 g/m ) in the paper trays. For manual feeding use 16 - 32 lb Bond (60 -
2
120 g/m ) or 50 - 80 lb Cover (135 - 220 gm

Paper-pick errors

Paper-pick errors occur when the media in the paper tray mispicks or the printer
double-picks two or more sheets of paper.
1. Clean the interior of the paper tray. When installing paper, push the
stack of paper down until the tray's lift-plate locks to the bottom of the
tray. This prevents the top sheet of paper from being mispositioned as
the tray is inserted in the printer.
2.
Fan the media before inserting it in the paper tray.
3. Ensure that the media fits properly in the tray. With the left edge of
the stack of paper flush against the tray rail, there should be a small
gap between the opposite edge of the stack of paper and the opposite
side rail.
16 - 32 lb Bond
2
).