Troubleshooting; Troubleshooting For The Avaya G860 Media Gateway Configuration - Avaya G860 Installing And Operating

Avaya G860 Media Gateway
16.2

Troubleshooting

Troubleshooting for the Avaya G860 Media Gateway Media Gateway configuration -
refer to 'Troubleshooting for the Avaya G860 Media Gateway Media Gateway
Configuration' on page
16.2.1 Troubleshooting for the Avaya G860 Media Gateway
Configuration
The table below presents possible courses of action to remedy faults arising in the
Avaya G860 Media Gateway Media Gateway configuration.
Table 39: Troubleshooting Faults in the Media Gateway
Problem Possible Cause(s)
Gateway is dead: Power supply
all boards and PS problem
LEDs are off and
there is no sound
from the
ventilation fans.
Gateway Fans problem
operation is silent
No Console Console settings
communication to
the SC board.
Cable connection
No communication Ethernet Switch
with the Media (ES) board (also
Gateway known as Fabric
Card) problems
172 Installation & Operation Manual
Error! Bookmark not defined.
What to do
Extract each power supply to see if
it is DC or AC power supply
DC power supply has a connector
If it is a DC power supply, check the
DC power connection. Connect all
the power wires and turn on the
appropriate switches
If it is an AC power supply, check
that the AC power is connected and
that the AC switch is on.
Connect the AC power and turn on
the switch.
Check the airflow from the
ventilation holes on the chassis
sides. Verify that the fan unit is
inserted properly.
Check the communication port
settings to verify: 9600, 8, N,1
Verify that the Console cable is
connected to the appropriate
SA/RTM
Check that the ES boards (Fabric
Cards) are inserted in slots 3 and 4.
Check the board status LEDs. If the
System LED is off, extract and
reinsert the board.
Refer to