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Avaya G860 Setup
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Avaya G860 Setup

Avaya G860 Setup

Media gateway
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Download this manual See also: Configuration Manual
Avaya G860 Media Gateway Setup
Why the Avaya G860 Media Gateway
The Avaya G860 Media Gateway allows call center customers to consolidate facilities and
reduce communications costs. The media gateway concentrates incoming PSTN traffic over
several DS3 lines while supporting VoIP telephony in the call center itself.
The use of voice over IP (VoIP) and conversion from DS1 to DS3 lines eliminate the large
number of DS1 interfaces required to support the same amount of call traffic. The Avaya G860
Media Gateway supports up to 6000 channels of session IP (SIP) VoIP telephony. It uses N+1
redundancy of media gateway, Ethernet switch, shelf controller, and power supply modules to
achieve high availability in mission critical applications.
In the sample call center configuration shown here, a simulated PSTN delivers customer calls
using a DS3 interface to the Avaya G860 Media Gateway. The media gateway establishes calls
with the Avaya S8720 Media Server via SIP signaling and routes all Real-time Transport
Protocol (RTP) traffic to the appropriate media resources within the Avaya G650 Media
Gateway or Avaya endpoints. Avaya Communication Manager delivers the calls to an agent
phone.
Sample configuration using the Avaya G860 Media Gateway
Avaya S8720
Servers
Power
1
2
3
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5
6
7
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9
10
FAN OR POWER FAIL
FAN AND POWER OK
AC INPUT
DC INPUT
ACTIVE RING
Avaya G650
Media Gateway
cyg860d1 LAO 091207
Avaya G860 Media Gateway Setup
disc
COMPACT
1
2
UID
disc
COMPACT
1
2
UID
11
12
13
14
Power
FAN OR POWER FAIL
FAN AND POWER OK
SIP
AC INPUT
DC INPUT
ACTIVE RING
Network
Agent
EMS
Phones
Client
DVD
CD-RW
Management Platform
GBE
PSTN
1
2
A
B
GBE
PSTN
1
2
A
B
SIP
IP
SYSTEM
CRITICAL
MAJOR
MINOR
SHELF
ACO
ACTIVITY
ACTIVITY
Avaya G860
SNMP
Media Gateway
EMS
Server
03-601863, Issue 1, November 2007
Why the Avaya G860 Media Gateway
ATM
FMR-5
C
1A
2A
3A
1B
2B
3B
ATM
C
1A
2A
3A
1B
2B
3B
T3
POWER
HSR
SWAP
READY
PSU-5/30/DC
PSU-5/30/DC
ACT/LINK
PRI
ACT/LINK
SPEED
SPEED
LINK
SPEED
ACT/LINK
SPEED
ACT/LINK
SPEED
LINK
SPEED
PSU-5/30/DC
PSTN
Customer
Phones
1

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Related Manuals for Avaya G860

Summary of Contents for Avaya G860

  • Page 1 The use of voice over IP (VoIP) and conversion from DS1 to DS3 lines eliminate the large number of DS1 interfaces required to support the same amount of call traffic. The Avaya G860 Media Gateway supports up to 6000 channels of session IP (SIP) VoIP telephony. It uses N+1 redundancy of media gateway, Ethernet switch, shelf controller, and power supply modules to achieve high availability in mission critical applications.
  • Page 2 Avaya G860 Media Gateway. What this document covers This document focuses on the required equipment and the following administration steps for configuring: A SIP trunk between the Avaya G860 Media Gateway and Avaya Communication ● Manager Inbound and outbound call routing ●...
  • Page 3 Management platform to handle secure access and control if customer has a maintenance ● contract with Avaya. For information on how to install and setup this computer, see Secure Access and Control at http://support.avaya.com/sac/. The customer supplies the following equipment: A standard 19-in.
  • Page 4 Logical Sys Controller (SC) Laptop access for staging If you are staging the Avaya G860 Media Gateway, make sure you have the following equipment and applications available. For detailed information on staging, refer to the internal Job Aid: Requirements for Staging G860 High Density Trunk Gateway R1 G860 HDTG.
  • Page 5 In addition, make sure that the Avaya G860 Media Gateway has power. Refer to Installing and Operating the Avaya G860 ● Media Gateway (03-601918).
  • Page 6 Avaya G860 Media Gateway Setup Important: You must lock the TPM board before configuring it and unlock it once you are Important: done. While the board is locked, it is out of service. Logging into the EMS Before starting this procedure, the Element Management System (EMS) server software must be installed and configured on the Sun server and the EMS client software must be installed on the Windows 2003 server.
  • Page 7 Avaya G860 Media Gateway configuration 2. Look in the upper right-hand corner and make sure it says 6310. Configuring network support parameters The main provisioning screen is the logical/geographical area where the media gateway resides. This procedure configures the IP addresses to be used to access an NTP server and SNMP trap receivers.
  • Page 8 Avaya G860 Media Gateway Setup 2. In the right pane under the MGs List, select the entry corresponding to the Avaya G860 Media Gateway to be configured. 3. Under the Media Gateway pane, click Properties. 4. Click Network Services. 5. In the NTP server field, type in the IP address for the NTP server.
  • Page 9 8. In the EMS Security Profile field, select EMSSecurityProfile(1). 9. Click Apply and then Close. Locking the TPM 1. In the right pane under the MGs List, select the entry corresponding to the Avaya G860 Media Gateway to be configured. Avaya G860 Media Gateway Setup...
  • Page 10 Avaya G860 Media Gateway Setup 2. 2. Click on the MG Status tab to display a replica of the front panel. Board slots are numbered from 1 to 10 from bottom to top, as displayed on the left side of the front panel.
  • Page 11 9 Locking the TPM 1. In the right pane under the MGs List, select the entry corresponding to the Avaya G860 Media Gateway to be configured. 2. 2. Select the MG Status tab to display a replica of the front panel.
  • Page 12 Avaya G860 Media Gateway Setup Board slots are numbered from 1 to 10 from bottom to top, as displayed on the left side of the front panel. The TPMs are in slots 9 and 10. 3. Double-click on the locked TPM shown in black.
  • Page 13 Avaya G860 Media Gateway configuration 6. Fill in the fields as required by the DS1 service provider. 7. Click Apply. 8. Select the ISDN/DPNSS tab. 9. Set the Termination Side field to the appropriate value. This is usually userTerminationSide if the PSTN connection is to a service provider.
  • Page 14 The Trunk Processing Module (TPM [TP6310]) must be locked before starting these steps. See Locking the TPM on page 9. The trunk between the Avaya G860 Media Gateway and Avaya Communication Manager uses Transport Layer Security (TLS)1. 1. Double-click on the locked TPM shown in black.
  • Page 15 Avaya G860 Media Gateway configuration 8. Under the SIP tab, select the Coders tab to set the codec preferences to be used on the SIP calls routed to Avaya Communication Manager. 9. Click on the + icon to add each codec.
  • Page 16 11. Click Apply and then Close. 12. Repeat steps 9 through 12 for each supported codec Note: The G860 supports the following codecs: G.711 and G.729. Note: 13. Select the Trunk Groups tab. 14. Click on the + icon to add a trunk group.

  • Page 17: Call Routing Configuration

    Avaya G650 Media Gateway. All outbound calls should be routed from the TN799DP C-LAN circuit packs to the Avaya G860 Media Gateway, which routes them to the DS3 interface on the PSTN side. The routing rules are summarized below.
  • Page 18 Avaya G860 Media Gateway Setup For more information about determining the best routing and alternate routing configurations, contact an Avaya software specialist. Configuring inbound call routing on the TPM The Trunk Processing Module (TPM) must be locked before starting these steps.
  • Page 19 Avaya G860 Media Gateway configuration 9. Repeat steps 8 and 9, clicking on the + icon to add each rule. For example, if the last digit of the calling number ends in 5, 6, 7, 8, or 9, then a SIP INVITE is sent to C-LAN2.
  • Page 20 Avaya G860 Media Gateway Setup 4. Select the IP to Tel tab to display the SIP IP to Tel Routing List. 5. Click the + icon to add a routing rule. Routing rules are applied to outbound calls (SIP > DS3).
  • Page 21 1. Click the up-arrow icon to display the MG Status screen. 2. In the right pane under the MGs List, select the entry corresponding to the Avaya G860 Media Gateway to be unlocked. Avaya G860 Media Gateway Setup...
  • Page 22 The following sections describe how to configure call routing in Avaya Communication Manager for the Avaya G860 Media Gateway. Other information about SIP administration can be found in the online help that is part of the SIP Administration Web interface.
  • Page 23 4. In the Codec Set field, type in the codec set you want to use for this network region. 5. Set the Intra- and Inter-region IP-IP Direct Audio fields to yes. Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007...
  • Page 24 Avaya G860 Media Gateway Setup Assigning a node name In Communication Manager, you must first assign a node name and IP address to each active TPM. This information is used to populate other screens. 1. Type change node-names ip and press Enter.
  • Page 25 The number of trunk members must be distributed across all the trunk groups Important: used for the G860 Media Gateway. 1. Type add trunk-group next and press Enter. The system automatically assigns the next available trunk group number, which shows in the Group Number field.
  • Page 26 Mapping inbound calls (when required) Inbound calls must be mapped directly to the correct x-digit extensions in Avaya Communication Manager, if customer requires it. 1. Type change inc-call-handling-trmt trunk-group n and press Enter.

  • Page 27: Verifying Network Connectivity

    Verifying network connectivity 1. To verify network connectivity on the Avaya G860 Media Gateway: a. In the right pane under the MGs List, select the entry corresponding to the Avaya G860 Media Gateway that you configured. b. Select the MG Status tab to display a replica of the front panel.
  • Page 28 Avaya G860 Media Gateway Setup d. Verify that the SIP trunks are up between the Avaya Communication Manager and the G860 Media Gateway and that the transport protocols and ports match (TLS and 5061). Verifying call routing Verifying call routing means making calls within a session Internet Protocol (SIP) environment and between SIP and the public switched telephone network (PSTN).
  • Page 29 Verifying network connectivity 13. Change the following fields: SIP Destination Port tcp ● Transport Type 5060. ● 14. Click Apply and then Close. Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007...
  • Page 30 Avaya G860 Media Gateway Setup Avaya G860 Media Gateway Setup 03-601863, Issue 1, November 2007...