Information Needed When Contacting Technical Support - Avaya G860 Installing And Operating

File name
/etc/hosts
/etc/hostname.*
/etc/inetd.conf
/etc/services
/etc/defaultrouter
16.9 Information Needed when Contacting Technical
Support
When contacting Avaya Technical Support (refer to the title page or last page of this
manual for detailed contact information), send the following information:
1. A detailed description of the problem.
2. Any information obtained from the troubleshooting process, suspected
component, etc.
3. Information about any changes made to the system and its environment recently,
i.e. to the system configuration, networking changes, etc.
4. Backup file created via the tools tg bk command.
5. A description of the system configuration (number and type of Media Gateway
boards, number of Ethernet Switch (ES) boards (also known by the marketing
term, Fabric Card), their IP addresses, etc.), noting the S/N of the suspected
module.
6. Output of tools d.
Table 40: Useful Solaris™ Configuration Files
Contents
Mapping between machine
name and IP address
Used network port and
machine name
Network services
configuration
Services on machine
IP address of default router
16. Diagnostics & Troubleshooting
What to check
Is the mapping OK?
Is postfix of file the name of the
first network port ("eri0") ?
Does the file contain one line and
the line has one word - the name
of the machine?
Does the file contain an
uncommented line of service
"tftp"?
Does the file contain a line for
"snmp", "tftp", "ftp" and "telnet"
services?
Is the IP address correct?
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