Avaya Communication Manager Administrator's Manual page 238

Handling Incoming Calls
Tip:
When you type in your vector steps, Communication Manager automatically
Tip:
completes some of the vector step information for you. For example, if you type
"q" in a vector step field, it fills in "queue-to." Also, additional fields appear when
you complete a field and press Tab. This makes it very easy to type in your
vector steps.
Now that vector 1 is set up, we will add a vector step to it to tell Communication Manager how to
handle the calls to our main number.
Putting a call in a queue
Write a vector so that calls that come into the main business number redirect to a queue.
We will use a vector-controlled hunt group for the main number queue. This hunt group was set
up as main split 47. When calls first arrive, all calls to our main number should be queued as "pri
1" for low priority.
To queue calls, write the following vector (step 2). (Please note, we started our example on step
2 because step 1 is used later in this chapter.)
Figure 95: Call Vector screen
Number:
Basic? y
Prompting? y
01 ____________
02 queue-to main split 47 pri 1
03 ____________
04 ____________
05 ____________
06 ____________
07 ____________
08 ____________
09 ____________
10 ____________
11 ____________
Tip:
Remember, Communication Manager automatically fills in some of the
Tip:
information when you type your vector step and press Tab.
238 Administrator Guide for Avaya Communication Manager
1 Name: main number calls
Attendant Vectoring? n
EAS? n G3V4 Enhanced? y
LAI? n G3V4 Adv Route? y
CALL VECTOR
Meet-me Conf? y
ANI/II-Digits? y
CINFO? y
Lock? n
ASAI Routing? n
BSR? n Holidays? n