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How to Program
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Group Call Distribution
DESCRIPTION
CONSIDERATIONS
3-64 MERLIN II System Features
Group Call Distribution (GCD) groups are usually made up of people who
provide a similar service to co-workers or outside callers, such as sales
representatives or order entry clerks. You can assign phones to a Call
Distribution group so that any intercom call to the group rings at the next
available phone, in round-robin order. You can also assign lines and/or line
pools to a Call Distribution group, so that any call that comes in on one of
those lines rings at the phone of the person whose turn it is to take the next
call. Calls not answered before the third ring, except transferred calls, ring at
all the phones assigned to the Call Distribution group.
There can be up to six Call Distribution groups, each containing as many
as 15 phones. There can be up to 56 outside lines and up to 11 line pools
assigned to each group.
A phone can belong to more than one group.
A line or line pool can be assigned to only one group. Before you assign
lines and line pools to a group, make sure each phone in the group has
access to those lines or line pools.
If a person within a group is not free to take calls, he or she can turn on
the Do Not Disturb feature. The system does not direct any calls to the
person's phone until that person turns off Do Not Disturb.
How to Use (Continued)
To place a call on a basic telephone administered
for Forced Account Code Entry:
1 Lift the handset.
You hear the intercom dial tone.
2 Dial #22, the code for the Account Code entry
feature.
3 Dial the appropriate account code (maximum
of 16 digits).
4 Dial #22 again to store the Account Code.
NOTE: You must finish dialing the codes
within 15 seconds of lifting the
handset, or the feature will be
canceled. If that happens, just repeat
the procedure.
5 Dial 9 or 88, then the appropriate Pool Access
code, where required.
You hear the outside line dial tone.
6 Dial the number.
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