Page 1 AT&T ® MERLIN COMMUNICATIONS SYSTEM Release 3 System Manual...
Page 2 ©1991 AT&T All Rights Reserved Issue 4 Printed in USA March, 1991 NOTICE The information in this document is subject to change without notice. AT&T assumes no responsibility for any errors that may appear in this document. MERLIN is a registered trademark of AT&T. To order copies of document, call the AT&T Customer Information Center, 1-800-432-6600 and this...
Page 3 Warranty AT&T warrants that this product will be free from defects in material and workmanship on the date of your purchase, and that it will repair or replace, at its option, without charge for parts or labor, the product if it fails to work, provided that the effect is reported to AT&T within one year of your purchase.
Page 4: Table Of Contents
Contents Section 1: Getting Started What’s in This Manual Other MERLIN II System Documentation FCC Notification and Repair Information Section 2: System Components The Control Unit Type of System MERLIN II System Telephones 2-17 Phone Accessories Section 3: Reference Overview Checklist of Features MERLIN II System Features Quick Reference Guide to Programming...
Page 5: Section 1: Getting Started
What’s in This Manual ® The information in this MERLIN II Communications System Manual is for use with Release 3 of the MERLIN II system. This manual is divided into four sections, as described below. SECTION 1: GETTING This section tells you what’s in the manual and what other documentation is STARTED available for the system.
Page 6: Other Merlin Ii System Documentation
Other MERLIN II System Documentation The documents you need to use with your MERLIN II system come packaged with it. Other related documents, listed below, and additional copies of the documents that come with the system can be ordered by calling the AT&T Customer Information Center at l-800-432-6600.
Page 7: Fcc Notification And Repair Information
FCC Notification and Repair Information Federal Communications Commission (FCC) Rules require that you be INTERFERENCE notified of the following: INFORMATION NOTICE This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions in this manual and the MERLIN II Communications System Installation, Administration, and Maintenance Manual, may cause interference to radio communications.
Page 8 If this equipment is to be connected to digital services (1.544 Mbs), report FIC 04DU9-B and SOC 6.0N. Report the quantities and USOC numbers of the jacks required. For each jack, provide the sequence in which lines are to be connected, the type lines, the FIC and REN by position when applicable.
Page 9: The Control Unit
The Control Unit The control unit is the vital core of the system. It provides the power and intelligence for all your telephones, and it directs incoming and outgoing call traffic. All the system’s memory, including systemwide administration, line assignments, and phone programming, resides in the control unit. Figure 2-1 shows a typical control unit with the front cover removed.
Page 10: Type Of System
Type of System The type of system selected affects how you handle calls and how you use certain features. The figures below show the three system types (Square, Behind-Switch, and Pooled) and their options. Section 3, “Reference,” identifies how to handle calls and features that are affected by the system type you’re using.
Page 11 With the customized configuration, each line button accesses only one line, but every line doesn’t have to appear on each phone nor do the lines have to appear on the same buttons on each phone. See Figure 2-3. This type of system provides complete flexibility in line assignment;...
Page 12 With this system type, the MERLIN II system operates behind a larger BEHIND SWITCH telephone system such as a PBX. Each line appears on a separate button. See Figure 2-4. The fixed feature buttons that appear on MERLIN II system phones, including Conference, Transfer, Drop, and Hold, are controlled by the larger system.
Page 13 MERLIN II System Control Unit Line Line Line Line Line MAIN POOL WATS Button Access MERLIN II MERLIN II System Control Unit System Control Unit Line Line Line Line Line Line Line Line Line Line Dial Access Automatic Route Selection Press either pool button then dial 9 for lines A, B, C Press either pool button then dial an outside number.
Page 14: Merlin Ii System Telephones
MERLIN II System Telephones The telephones you can use with your MERLIN II system are properly known as “voice terminals” because they have programmable buttons for special features. However, we use the terms “phone” and “telephone” throughout this manual since those are the terms most people recognize. The main telephone in the system is the MERLIN II System Display Console, SYSTEM DISPLAY which must be used as the administrator console.
Page 15 BIS-10, BIS-22, BIS-22D, BlS-34, and BlS-34D Phones All BIS models have built-in speakerphones that allow you to make and receive outside calls and intercom calls without lifting the handset. Each line and feature button has dual lights to indicate the current status of features and lines.
Page 16 The BIS-34 phone has two columns of five buttons, each above the dial pad and two columns of 12 buttons each located to the right of the dial pad. See Figure 2-8. The BIS-34D phone is configured the same as the BIS-34 and has a display at the top of the phone.
Page 17 The 34-Button phone has two columns of five buttons above the dial pad for outside lines, intercom, and programmable features. This phone also has two columns of 12 buttons to the-right of the dial pad for Auto Intercom buttons and other programmable features that do not require lights. See Figure 2-10. The 34-Button Deluxe phone is like the 34-Button phone except that the 24 buttons to the right of the dial pad have two lights per button that can be used for Auto Intercom buttons and other programmable features requiring...
Page 18 The SP-34 phone is a 34-button phone with speakerphone that allows you to place and answer both intercom and outside calls without using the handset. Above the dial pad are two columns of five buttons for outside lines, Auto Intercom buttons, and programmable features. These buttons have dual lights that indicate the current status of lines and features.
Page 19 7406D phone 7406D phone with Display FIGURE 2-13 7406D and 7406D with Display phones. THE DISPLAY CONSOLE The MERLIN II system display console is the only telephone that can administer MERLIN II System Release 3 features. It is often referred to as the administrator’s console.
Page 20 FIGURE 2-14 The MERLIN II System Display Console. 2-12 MERLIN II System Telephones...
Page 21 Your phone provides the following signals to announce a call you are about to SIGNALS receive, or to inform you of the status of a call you’re about to place or have placed. In many cases, these signals are the same as the ones generated by your phone at home.
Page 22 You can adjust the volume control lever on the left side of your phone to VOLUME CONTROL increase or decrease the loudness of the ringing sound or the speaker. The lights next to the line buttons on your phone show the status of the lines. LIGHTS There are also lights next to the Speaker, Message, HFAI/Mic, Speakerphone, and Microphone buttons.
Page 23 Avoid talking until the other person is finished. When you both speak at the same time, transmission may be broken. If you have trouble hearing the other person, try increasing the volume level of the speaker. To use the speakerphone, just touch Speakerphone to turn it on and off. The light next to the button shows whether the speakerphone is activated.
Page 24 To test the lights and the ringing on your phone, or to verify that your phone TESTING THE PHONES has been correctly installed, follow the appropriate procedure below: How to Test a Phone Analog phone: left side of your phone to Slide the Test/Program (T/P) switch on the flash alternately and the phone The red and green lights next to your phone buttons...
Page 25: Phone Accessories
Phone Accessories The following accessories can be purchased separately to enhance or expand your MERLIN II system. Auxiliary Power Unit Basic Telephones Basic Touch-Tone and Modem Interface 2 (BTMI-2) Off-Premise Telephone Interface (OPTI) Control Unit Modules Circuit Pack (008, 008D, 400w/TTR, 408, or 800) Module 12-Basic Telephone (012) Module 4 E&M Tie Line (400EM) Module Expansion Carrier...
Page 26 General Purpose Adapter With the General Purpose Adapter (GPA) you can connect Touch-Tone (not rotary) equipment such as modems, autodialers, facsimile (FAX) machines, and telephone extensions (including cordless telephones) to your analog phones. The GPA may be used with all phones except the 5-Button and HFAI-10 phones.
Page 27 NOTE: Do not use the Auto Answer-All feature when an HFU is connected to your phone. Instead, program Auto Answer-Intercom so that the control unit automatically signals you for an incoming intercom call and turns off the HFU when the call is completed. How to Use the Hands-Free Unit To place a call: 1 Without lifting your handset, touch Speakerphone.
Page 28 The attendant can use a headset with the display console. The console has a Disconnect button that allows the attendant with one touch to disconnect an outside call without lifting the handset, or turning off the headset, and then dial another telephone number. The cord on the headset plugs into the headset adapter, and the adapter connects to the phone with a modular cord that comes with the adapter.
Page 29 How to Use a Power Failure Telephone Plug the basic telephone into the power failure telephone jack on a control unit module. When there is a power failure, the power failure telephone bridges to the lowest position as shown in Figure 2-15. Place and receive calls on your power failure telephone.
Page 30: Overview
Overview This section of the manual provides the information you need to program, administer, and use the many MERLIN II system features available with your system. Programming vs. Administration Throughout this manual are instructions for “How to Administer,” “How to Program,”...
Page 31 FIGURE 3-1 The MERLIN II System Display Console Administration Overlay. 3-2 Overview...
Page 32 Administration Menu Map Figure 3-2 shows an overview of menu-driven administration. This display- based method of administering features is used only with the MERLIN II System Display Console. The menu map in Figure 3-2 shows the menu-driven administration hierarchy. By referring to this map you’ll always know where you are in the administration process to keep administration time to a minimum.
Page 33 FIGURE 3-2 Administration Menu Map. 3-4 Overview...
Page 34 Forced Idle Signals To perform most administration procedures, the system must be idle, that is, have no calls in progress. If you get the message “System Busy,” you must wait until the system is idle, then try the procedure again later. Printouts If you have a printer, you can get printouts that show how certain features have been administered.
Page 35: Checklist Of Features
Checklist of Features There are hundreds of combinations of features available with your system. These checklists suggest features that maybe appropriate for your business. If a question describes your business environment, check the features listed below it to see if they could improve your call handling. After you read the feature descriptions in Section 3, “Reference,”...
Page 36 Is your business a hotel or motel? Call Report Extended Station Status Flexible Numbering Reminder Service Do you require after-hours phone coverage? MERLIN Attendant Night Service Do you send and receive data over phone lines? Auto Answer-All Modem Pooling Data Hunt Groups Will your system attendant handle internal calls? Leave Word Calling Call Coverage...
Page 37: Merlin Ii System Features
MERLIN II System Features The features of the MERLIN II system are presented in alphabetical order to help you find them quickly. Refer to the “Checklist of Features” at the beginning of this section if you need help selecting the features that are best for your specific needs.
Page 38: Allowed Lists
Allowed Lists DESCRIPTION When the MERLIN II system is first set up, all phones can be used for all types of calls. You can then restrict selected phones so that people can use them to place only intercom or local calls (see Call Restriction). However, if that is too limiting, you can use the Allowed Lists feature to allow people with restricted phones to call particular area codes and/or exchanges.
Page 39 How to Administer (Continued) Take the appropriate action: go on to step 4 If you want to give phones access to allowed lists, press [AllowTo], of the procedure below. administration Press Conference to return to the main administration menu, or leave mode by sliding the T/P switch to the center position, assign lists to phones: Enter administration mode by sliding the T/P switch to P.
Page 40 Attendant (Automatic) With the optional MERLIN Attendant, you can have incoming calls answered DESCRIPTION automatically and routed to the department or intercom number requested by the caller. This feature can act as a back up or replacement for a busy attendant or receptionist.
Page 41: Attendant Position Setting
Attendant Position Setting You must identify the stations that will be attendant positions. DESCRIPTION The system always recognizes the console that is plugged into station jack CONSIDERATIONS 01 (intercom 10) as an attendant position. Every fourth analog station jack can be used for an attendant position. No more than two stations on a single analog phone module can be designated as attendant positions.
Page 42: Auto Answer-All
Auto Answer-All DESCRIPTION If you want calls to be answered automatically by an optional modem or an answering machine connected to your phone, you need to program an Auto Answer-All button. CONSIDERATIONS You can have both Auto Answer-All and Auto Answer-Intercom programmed for your phone;...
Page 43: Auto Intercom
Auto Answer-Intercom DESCRIPTION You may have an optional Hands-Free Unit connected to your phone. If you want it to go on automatically when you receive intercom calls so that you can answer them without lifting your handset, you need to program an Auto Answer-Intercom button.
Page 44: Automatic Line Selection
How to Use How to Program To place a ringing intercom call with one touch: 1 Label a button (one with lights is preferred but 1 Press the Auto Intercom button for the not required). intercom number you want to reach. 2 Enter programming mode by sliding the T/P Your speaker goes on and you hear ringing.
Page 45: Automatic Route Selection
How to Use How to Program 1 Enter programming mode by sliding the T/P 1 Lift your handset or press Speakerphone. The MERLIN II system connects you to the first free line in switch to P. (Digital phones: Dial #33.) your Automatic Line Selection sequence.
Page 46 How to Administer 1 Have the completed Forms for ARS Tables handy. 2 Enter administration mode by sliding the T/Pswitch to P. 3 Press Conference twice. The administration menu appears. 4 Press to reach the ARS Tables screens. [More], [Tables] 5 To specify how many tables are 6-digit tables: Press...
Page 47 How to Administer (Continued) Perform the appropriate step: To add an absorption code to this entry, press and go on to step f. [Enter] To enter the pool number for the next entry on this table, press and go back [Next] to step c.
Page 48: Basic Telephones
How to Use How to Program To place an outside call using ARS: No programming necessary. 1 Press one of the Pool Access buttons, unless a red light next to the button is already on. 2 Lift your handset or press Speakerphone. 3 Dial the outside telephone number you want.
Page 49 How to Use How to Program To place calls on a basic telephone connected to a No programming necessary. Basic Telephone (012) Module: If you have a square system, dial 88 to access an outside line. The system automatically connects you to the first available line assigned to your telephone.
Page 50: Behind-Switch Operation
Pooled systems Square systems with Dial Access to line pools FIGURE 3-3 Dial Codes for using a Basic Telephone connected to a BTMI-2 or OPTI Behind-Switch Operation DESCRIPTION The MERLIN II system can be administered to operate behind another system, such as a PBX or Centrex system. A system administered for behind-switch operation has several characteristics that distinguish it from other system types, as shown below.
Page 51 Fixed Features Pressing Conference, Drop, or Transfer sends unadministered signal to the host switch to perform the function in the host system. To use the MERLIN II system Conference, Drop, and Transfer features, you can program local fixed feature buttons, as described below in “How to Program”. NOTE: The Hold button works the same way in both systems, so there is no need to program it for local use.
Page 52 How to Administer choose Behind Switch as the system type: Enter administration mode by sliding the T/P switch to P. Press Conference twice. The administration menu appears. Press [System], [Type], [More], [BehindSw]. You see the message “System is Re-starting,”and the administration menu reappears. Press Conference to return to the main administration menu, or leave administration mode by sliding the T/P switch to the center position.
Page 53 How to Use How to Program In systems set for behind-switch operation, you can Some features operate differently if a MERLIN II program buttons that let you: system is behind another system. Note these differences in each feature entry in this section of the Use dial codes to access features while you’re on manual.
Page 54: Bridging On Shared Lines
Bridging on Shared Lines DESCRIPTION If you share a line with another person in a square or behind-switch system, you can easily join (or “bridge” onto) a call in progress on that line. You can also join a conference call by pressing a line button and lifting your handset. CONSIDERATIONS A maximum of three people connected to the MERLIN II system, including the originator of the call, can bridge onto a call at one time.
Page 55: Call Coverage
Call Coverage The Call Coverage feature allows you to cover calls, including intercom calls, DESCRIPTION for people in your MERLIN II system, even if their lines do not appear on your phone. When Call Coverage is in effect, calls ring at both phones. For primary coverage, calls ring at both phones simultaneously.
Page 56 How to Use How to Program When you receive a call for the person you are Label a button with lights. covering, your phone rings unless you have Enter programming mode by sliding the T/P programmed the Cover button for no ring. The switch to P.
Page 57 CONSIDERATIONS Calls can’t be forwarded to phones that have Do Not Disturb activated. Voice announcements can’t be forwarded. Forwarded calls can be answered using Call Pickup or Auto Answer-All. A call can be forwarded only once. For example, if phone A’s calls are forwarded to phone B and phone B’s calls are forwarded to phone C, a call that comes into A is forwarded only to B, not to C.
Page 58 How to Use How to Program To activate Call Forwarding: Label a button with lights. 1 Take one of these actions: Enter programming mode by sliding the T/P Press Call Forwarding. switch to P. (Digital phones: Dial #33.) Press Intercom-Ring, lift the handset, and Press the button you want to program.
Page 59: Call Park
Call Park You can use the Call Park feature to put an outside or intercom call on hold DESCRIPTION temporarily, that is, to park the call at your own phone. Then another person can pick the call up from any phone in the system. The Call Park feature is especially useful in a pooled system.
Page 60: Call Pickup
Call Pickup You can use the Call Pickup feature to answer a call that is ringing, parked, DESCRIPTION or on hold anywhere in the MERLIN II system. You can access this feature by dialing the Call Pickup code. If you prefer, you can program a general Call Pickup button that you press instead of dialing the code.
Page 61: Call Pickup Groups
Call Pickup Groups DESCRIPTION A member of a Call Pickup Group can answer a call that is ringing at any other group member’s phone by dialing a code or pressing a button. The group member picking up the call doesn’t need to know the intercom number of the ringing phone.
Page 62: Call Report
Call Report DESCRIPTION The Call Report feature enables a business to keep records of incoming and outgoing calls. (In some communications systems, this feature is called Station Message Detail Recording, or SMDR.) NOTE: This feature requires a printer to be connected to the top port on the control unit processor module.
Page 63 If you have assigned a System Speed Dial code to an outside number, you can specify which of these numbers should be printed on call reports and which should remain private. When a System Speed Dial code is designed as private or “marked,” the 4-digit code ( #600 through # 729) is printed on the call report in place of the telephone number.
Page 64: Call Restriction
How to Administer (Continued) specify Call Report options: Enter administration mode by sliding the T/P switch to P. Press Conference twice. The administration menu appears. Press [More], [Options], [More], [ S M D R ] . Press [MinTime]. Dial the minimum call duration in seconds (0 through 255). NOTE: Use backspace or Drop to erase the current entry.
Page 65 Call Restriction can also be used in combination with features such as Allowed Lists and Automatic Route Selection to further reduce the costs of operating your MERLIN II system. CONSIDERATIONS If call restrictions are too limiting, you can keep phones unrestricted but set up Disallowed Lists to prevent calls from being made to certain numbers or you can restrict phones but assign one or more Allowed List—numbers that individuals may call beyond the established restrictions.
Page 66 How to Administer (Continued) administer call restrictions: Enter administration mode by sliding the T/P switch to P. Press Conference twice. The administration menu appears. Press [Stations], [Restrct]. Press the Auto Intercom button for the phone that you want to restrict. Press [Enter].
Page 67: Camp On
Camp On You can use the Camp On feature to transfer an outside call to a busy phone. DESCRIPTION The call stays on hold until the phone becomes available, then rings through automatically. Camp On makes it unnecessary to place the call on hold, recheck the busy phone until it becomes available, and then transfer the call.
Page 68: Centralized Programming
How to Program How to Use 1 Label a button. 1 If the phone to which you are transferring a call is busy and the caller is willing to wait, 2 Enter programming mode by sliding the T/P press Camp On or dial #57. switch to P.
Page 69 How to Administer Enter administration mode by sliding the T/P switch to P. Press Conference twice. The administration menu appears. Press [More], [More], [Cntr Prg]. Press the Auto Intercom button for the phone to be programmed. Press [Enter]. If the display shows “System busy—please wait” try again later. If not, go to step 7.
Page 70 FIGURE 3-6 Button location codes for digital (7406D) phones. Conference When you want other people to join a call in progress, you can use the DESCRIPTION Conference feature to set up intercom conference calls among people connected to the MERLIN II system, outside conference calls involving only yourself and people outside the system, or a combination of the two.
Page 71 Under heavy use of the Conference feature, other people in the system may not be able to initiate or add more participants to a conference call. Adding a tie line to a conference call is not recommended due to possible reduction of transmission quality.
Page 72: Coverage Inhibit
Coverage Inhibit With a Coverage Inhibit button, you can temporarily deactivate the Call DESCRIPTION Coverage feature at the phone of someone who has been covering your calls. Calls to your phone do not ring at that phone until you deactivate Coverage Inhibit.
Page 73: Dialing Timeout Interval For Rotary Lines
Dialing Timeout Interval For Rotary Lines When a person places an outside call on rotary lines, your system is factory- DESCRIPTION set to wait 12 seconds before connecting the call. This Dialing Timeout Interval ensures that the caller hears Touch-Tones rather than clicks. As a result of this interval, people in your business may find they are being connected to calls after the person they are calling has already answered.
Page 74: Direct Inward System Access
Direct Inward System Access The Direct Inward System Access (DISA) feature allows remote access to DESCRIPTION MERLIN II system phones and lines. By placing calls on lines administered for DISA, callers outside the system can do the following: Place calls to a particular intercom number in the MERLIN II system without going through an attendant.
Page 75: Disallowed Lists
How to Administer 1 Have a completed Form 1a, System Form—Incoming Lines, handy. 2 Enter administration mode by sliding the T/P switch to P. 3 Press Conference twice. The administration menu appears. 4 Press [Lines], [ D I S A ] . 5 If callers must dial a password to make DISA calls, dial a four-digit password.
Page 76 For example, to prevent billable calls to the 976 exchange in any area code (976 is an exchange that is used for telephone services such as time, weather reports, and lottery announcements), you can enter three wildcard characters to represent the area code so that the system denies access to 976 exchanges in every state.
Page 77 How to Administer To create a Disallowed List: Have the completed Form 5l, Disallowed Lists, handy. Enter administration mode by sliding the T/P switch to P. Press Conference twice. The administration menu appears. Press [More], [Tables], [More], [More], [DisList]. Dial the number of the list (0 through 7) immediately followed by the entry number for the list (0 through 9).
Page 78 Display Displays come with the MERLIN II System Display Console and the BIS-34D, DESCRIPTION the BIS-22D, the SP-34D, and the 7406D phone with Display. Displays can also be purchased separately and added later to 7406D phones. The display provides information that can help you handle calls and messages and program your phone more easily.
Page 79 Description Feature Display Account Code Acct? When you press the Account Code Entry button, the Entry display prompts you to enter the account code. Acct? 1234567 As you dial an account code or when you press a button that contains an account code, such as an Outside Auto Dial button, the digits are printed on the display screen.
Page 80 Description Feature Display ProgramMode 16 When you begin programming, the display tells you Program Mode that you are in the program mode and the intercom number of the phone you are programming. *9092015556789 As you dial characters for the programming procedures, the characters appear on your screen.
Page 81 How to Use How to Program To set the timer: To set the clock: 1 Press Timer. Press Set. The Timer Function display appears. The Clock Set display appears. 2 To start the timer from 00:00, press Start. Press Day to set the day of the week. 3 To return the timer to 00:00 and start the timer Press Time.
Page 82: Do Not Disturb
Time-Keeping Features of the BIS-34D, BIS-22D, and Sp-34D Phones The time-keeping features of the BIS-34D, BIS-22D, and the SP-34D phones allow you to set an alarm as well as the clock and date. NOTE: The BIS-22D display phone functions the same as the BIS-34D. How to Use How to Program To start the timer:...
Page 83 How to Use How to Program To prevent calls from ringing at your phone: 1 Label a button with lights. 1 Press Do Not Disturb. 2 Enter programming mode by sliding the T/P The green light next to the button goes on. switch to P.
Page 84: Extended Station Status
Executive Barge-In If you must contact a person whose phone is busy or has Do Not Disturb DESCRIPTION activated, you can use Executive Barge-In to bridge onto the call or override Do Not Disturb. This feature must be programmed onto a button. CONSIDERATIONS You cannot use Executive Barge-In with Group Call Distribution groups.
Page 85 but not cleaned, ES Status 2 to indicate that the room is available and cleaned, or ES Status 0 to indicate that the room is occupied and the phone is in regular call-handling state. In both ES Status 1 and ES Status 2 states, the phones are outward restricted and cannot place outgoing calls.
Page 86 How to Administer To specify ES Status mode of operation: 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [More], [Options], [More], [Status]. 4 Select [Hotel]. menu, or leave administration 5 Press Conference to return to the main administration mode by sliding the T/P switch to the center position.
Page 87 How to Use How to Program This feature requires programming ES Status To monitor and change ES Status from an buttons at phones and attendant consoles. The attendant console: buttons at a phone are used to put it in ES Status Check the green light next to the phone’s Auto 1 or ES Status 2.
Page 88: Flexible Numbering
Flexible Numbering DESCRIPTION Flexible Numbering allows you to change the identifying numbers assigned by the system to intercoms and lines so that the numbers are more meaningful to your business or more convenient for callers. For example, the intercom numbers for phones in hotel rooms can be changed so that they match the room numbers, such as 401, 402, etc.
Page 89 The following numbers are reserved for system use and cannot be used for flexible numbering: 7, 76, 77, 78, 760 through 783, and 7600 through 7839. If a flexible number is invalid or conflicts with a number already assigned, the console beeps. There are some unused numbers already available that you can assign to stations without initializing.
Page 90: Forced Account Code Entry
How to Administer assign single numbers: Enter administration mode by sliding the T/P switch to the center position. Press Conference twice. The administration menu appears. Press [FlexNum], [Single]. a line, station, Press the appropriate button depending on whether you’re renumbering line pool, page group, or Call Distribution group.
Page 91 Forced Account Code Entry applies only to outside calls that the user CONSIDERATIONS originates. The user can answer outside calls, add outside lines to a conference call that he or she has originated, bridge onto an in-progress call, generate a switchhook flash, or select an alternate ARS routing pattern without entering an account code.
Page 92 How to Use How to Program With the Forced Account Code Entry feature in Label a button with lights. place, you must enter an account code in order to Enter programming mode by sliding the T/P make an outside call. switch to P.
Page 93: Group Call Distribution
How to Use (Continued) How to Program See previous page. To place a call on a basic telephone administered for Forced Account Code Entry: 1 Lift the handset. You hear the intercom dial tone. 2 Dial #22, the code for the Account Code entry feature.
Page 94 You cannot transfer a call with voice announcement to a GCD group. The call is transferred successfully, but the person at the other phone cannot hear your voice announcement. This feature cannot be used over a tie line. How to Administer 1 Have your completed Forms 4c and 4d, Group Call Distribution Forms, handy.
Page 95: Group Page
How to Program How to Use To place an intercom call to a Group Call 1 Label a button. Distribution group: 2 Enter programming mode by sliding the T/P 1 Press Intercom-Voice or Intercom-Ring. switch to P. (Digital phones: Dial #33.) 2 Lift your handset.
Page 96 How to Administer Have your completed Forms 4b, Group Page Assignments, handy. Enter administration mode by sliding the T/P switch to P. Press Conference twice. The administration menu appears. Press [Stations], [More], [PageZn]. Dial the number of the paging group to which you want to add or remove phones. This can be the default code (881 through 886), a code assigned through Flexible Numbering, or the group’s logical ID number (#1 through #6).
Page 97: Hold Disconnect Interval
Hold When you need to put someone on hold, use the Hold feature. DESCRIPTION When you leave a call on hold for more than a minute, your phone rings CONSIDERATIONS to remind you the call is still on hold. If you are having problems with callers on hold being disconnected, or if the light next to the held call continues to flash after a person outside the system has disconnected the call, you should reset the disconnect interval for your system.
Page 98 CONSIDERATIONS If your system has either of the following problems, change the Hold Disconnect Interval. If a caller waiting on hold is disconnected, the disconnect interval setting of your MERLIN II system is shorter than the setting at your local telephone company’s central office.
Page 99: Intercom Dial Tone
CONSIDERATIONS If you program an Auto Intercom button for the intercom number you want to call, you can dial the number with one touch. If the person you are calling has activated the Voice Announcement Disable feature, any intercom call you place with Intercom-Voice rings rather than beeps at the person’s phone, and you cannot give your voice announcement.
Page 100: Labels For Lines And Stations
NOTE: When transferring a call from a basic telephone, you will not hear an intercom dial tone. How to Administer Enter administration mode by sliding the T/P switch to P. Press Conference twice. The administration menu appears. Press [More], [Options], [More], [More], [More]. Press [ICMdial].
Page 101 Labels can contain up to 7 characters, including capital letters, numbers, and the special characters listed below under “How to Administer.” A line label can identify the line a call is coming in on but does not identify the number from which the call is made. How to Administer To assign labels to lines: 1 Enter administration mode by sliding the T/P switch to P.
Page 102: Last Number Redial
How to Administer (Continued) assign labels to stations: Enter administration mode by sliding the T/P switch to P. Press Conference twice. The administration menu appears. Press [More], [More], [Label]. The system prompts you to designate the type of labels you are assigning. Press [Stations].
Page 103: Leave Word Calling
How to Use How to Program To redial the last number you dialed: 1 Label a button. 1 Without lifting your handset, press Last 2 Enter programming mode by sliding the T/P Number. switch to P. (Digital phones: Dial #33.) Your phone speaker goes on and you hear dialing.
Page 104 The person to whom you are sending a message must have a display CONSIDERATIONS phone. However, you do not need a display phone in order to send a message. For the Return Call, Delete Message, Next Message, and Scroll features, you can use a dial code instead of programming a button.
Page 105 Line Assignments in Behind-Switch Systems DESCRIPTION The MERLIN II system can operate behind a larger system. See “Behind- Switch Operation” in this section. The system automatically assigns the first line, default line 801, to all attendants as the prime line. It then assigns all other lines to that console as secondary lines, with delayed ring.
Page 106 By default, the system assigns all lines to buttons on attend- ant consoles in the order indicated by the numbers. It assigns only a prime line to analog phones and basic tele- phones. If you assign additional lines, they appear on buttons in the order shown.
Page 107 By default, the system assigns only the prime line to 7406D phones. If you assign additional lines, they appear on buttons in the order indicated by the numbers. FIGURE 3-8 The order in which secondary lines are assigned to buttons on digital p h o n e s .
Page 108 How to Administer Have your completed Forms 3a through 3g, Station Configuration Forms handy. Enter administration mode by sliding the T/P switch to P. Press Conference twice. The administration menu appears. Press [Stations], [Line/Pool]. Press the Auto Intercom button for the phone. Press [Enter].
Page 109 How to Program How to Use No programming necessary. The guides for users and attendants explain how to place calls in behind-switch systems. Be sure that everyone in your business knows how to use the line buttons in a behind-switch system. Line Assignments in Pooled Systems DESCRIPTION To administer lines in pooled systems, you group interchangeable outside...
Page 110 On analog phones, the system automatically assigns the main pool or pool Access to the two buttons above the Intercom buttons, and you cannot change this assignment. On the 7406D phone, the main pool or Pool Access is automatically assigned to buttons in the leftmost and middle column.
Page 111 By default, the system assigns Main Pool or Pool Access to the first two line buttons. If you assign a line or line pool, it appears on the top button in the second column. FIGURE 3-10 The order in which lines and line pools are assigned to the 7406D digital phones.
Page 112 How to Administer Before you assign lines, be sure that your system is administered for the appropriate type of “System pool access (see Type” in this section). To assign lines to line pools: 1 Have your completed Form 1a, System Form—Incoming Lines handy. 2 Enter administration mode by sliding the T/P switch to P.
Page 113 How to Administer (Continued) d In response to the prompt, press the Auto Intercom button of the station you are copying to. e Press [Enter]. You hear a 2-beep signal to let you know that the copy procedure is complete. f Repeat steps b through e for each phone to which you want to copy line assignments.
Page 114 How to Program How to Use No programming necessary. The MERLIN II System User’s Guides explain how to place calls in different types of pooled systems. Be sure that everyone in your business knows how to use the line pools. Line Assignments in Square (Nonpooled) Systems DESCRIPTION In square systems, each line appears on a separate button on the phones.
Page 115 If a loudspeaker paging system is connected to your system and the system is administered for Loudspeaker Page, you can assign Loudspeaker Page to line buttons on any station, including attendant consoles. When changing from a pooled system to a square system, first remove all the pools from the phones.
Page 116 By default, the system assigns the first three lines to 7406D phones in the order indicated by the numbers. If you remove those lines and assign others to the 7406D phone, the new lines are assigned to buttons in the order shown. FIGURE 3-12 The order in which lines are assigned to buttons on digital phones in a square configuration.
Page 117 How to Administer Have your completed Forms 3a through 3g, Station Configuration Form handy. Enter administration mode by sliding the T/P switch to P. Press Conference twice. The administration menu appears. Press [Stations], [Line/Pool]. Press the Auto Intercom button for the phone. Press [Enter].
Page 118: Line Request
Line Request If the line on which you want to place a call is busy, you can use Line DESCRIPTION Request to have the system alert you when the line becomes idle. CONSIDERATIONS The Line Request feature can be used with lines that appear on buttons. It cannot be used with Pool Access buttons.
Page 119: Loudspeaker Page
Loudspeaker Page When you have an optional loudspeaker paging system attached to the DESCRIPTION control unit of the MERLIN II system, you can page people and make announcements over the system from your console or phone. You must identify the line jack to which the loudspeaker paging system is connected, then you can assign that line to attendant consoles and appropriate phones.
Page 120: Manual Signaling
How to Use How to Program No programming necessary. 1 Press Loudspeaker Page. 2 Lift your handset. 3 Make your announcement. 4 Hang up. The loudspeaker turns off automatically. Manual Signaling DESCRIPTION You can use a Manual Signaling button to generate a beep at a co-worker’s phone.
Page 121 Message How you respond to a Message light depends on the type of phone you DESCRIPTION have. When the light next to the Message button is lit on a phone without a display, call your attendant to get your messages. When the Message light is lit on a display phone, someone in the system has left you a message.
Page 122 Music-on-Hold When you have Music-on-Hold, you can provide background music for callers DESCRIPTION whom you have placed on hold, and you can provide music for selected areas of your building through the loudspeaker paging system. You can use a radio, tape player, or stereo system as a music source for this feature. NOTICE: Users of equipment that rebroadcasts copyrighted music or other material may be required to obtain a license from a third party,...
Page 123: Night Service
Night Service Night Service for the MERLIN II system has several options for assigning DESCRIPTION telephones for after-hours operation. You can administer these features in any combination to meet the current needs of the office. When the attendant goes off duty, he or she can activate the Night Service options. Once you select the Night Service feature, you can assign telephones to Night Service in one of three ways: Group Assignment.
Page 124 Attendant (Automatic) RELATED FEATURES How to Administer Night Service with Group Assignment: To add or remove phones from Night Service groups: Have your completed Form 7a, Enhanced Night Service with Group Assignment, planning form handy. Enter administration mode by sliding the T/P switch to P. Press Conference twice.
Page 125 How to Administer (Continued) Press [Enter]. NOTE: Removing the password deactivates the Outward Restriction feature. To restore Outward Restriction, you need to create a new password. To administer emergency telephone numbers, press [Emerg]. Dial the entry number (0 through 9) of the telephone number on the allowed list and press [Enter].
Page 126 How to Administer (Continued) Perform one of the following operations: To remove the existing automatic start time for this day, press [Enter]. To set or change the start time, dial two digits for the hour and two digits for the minute, in the 24-hour format, then press (For example, if you want Night [Enter].
Page 127 How to Use How to Program To Turn Night Service On and Off: 1 Label a button. A green light next to the Night Service button is 2 Enter programming mode by sliding the T/P on whenever Night Service is in effect. To turn switch to P.
Page 128: One-Touch Hold With Call Announcement
You can use the Notify feature in addition to the Message feature. CONSIDERATIONS In order to receive a message from a person with a Send button, the person receiving the message must have programed a Receive button on his or her phone labeled with “Receive” and the name of the person sending the message.
Page 129 This feature is useful for screening calls before passing them on to CONSIDERATIONS someone else in the office. One-Touch Hold with Call Announcement is the most suitable option for square systems, unless everyone in the system has a button for each line. Behind-switch systems are factory-set for One-Touch Hold with Call Announcement, and this cannot be changed.
Page 130: Outside Auto Dial
Outside Auto Dial You can use the Outside Auto Dial feature to dial frequently used numbers DESCRIPTION and codes with one touch. These numbers and codes can include telephone numbers, account numbers, and PBX, Centrex, or Custom Calling feature codes. Whenever instructions tell you to dial an outside number, you can press an Outside Auto Dial button instead.
Page 131 How to Use How to Program To dial an outside number with one touch: Label a button. 1 Without lifting your handset, press the Enter programming mode by sliding the T/P Outside Auto Dial button for the number you switch to P. (Digital phones: Dial #33.) want to dial.
Page 132 PBX, Centrex, or Custom CalIing Features DESCRIPTION Your MERLIN II system may work behind a PBX or a Centrex system and be configured for behind-switch operation. You may also use non-MERLIN Custom Calling features. If you are operating behind a host system or using non-MERLIN Custom Calling features, see “How to Use”...
Page 133: Personal Speed Dial
Personal Speed Dial You can assign a 3-character Personal Speed Dial code (from #01 through DESCRIPTION #24) to telephone numbers, PBX, Centrex, or Custom Calling feature codes, or account codes you frequently dial. This feature is intended for people who have 5-button or 10-button analog phones or basic telephones that don’t have available buttons on which to program the Outside Auto Dial feature.
Page 134: Personalized Ringing
How to Use How to Program The Personal Speed Dial feature cannot be To place a call using a Personal Speed Dial code: assigned to a button. 1 Lift your handset. 1 Enter programming mode by sliding the T/P If you have a speakerphone, you can NOTE: switch to P.
Page 135 How to Use How to Program Personalized Ringing for an analog phone: After you have programmed your Personalized Ringing preference, you don’t need to do Enter programming mode by sliding the T/P anything else to use the feature. When a call rings switch to P.
Page 136: Posted Message
How to Use How to Program (Continued) See previous page To use a dial code to select the ringing sound you prefer: (Use this procedure only with a 7406D phone.) 1 Enter programming mode by dialing #33. 2 Dial #56. You hear the ringing sound your phone makes.
Page 137 How to Administer To create a new message: sliding the T/P switch to P. Enter administration mode by Press Conference twice. The administration menu appears. Press [More], [More], [Label]. Press [PostMsg]. Dial the message number (01 through 20). Press [Enter]. Enter your new message.
Page 138 How to Use How to Program To prevent others from joining your calls: 1 Label a button with lights. 1 Before placing or receiving a private call, press 2 Enter programming mode by sliding the T/P Privacy (or dial #31). switch to P.
Page 139: Recall Timer Interval
How to Use How to Program To disconnect a call using a Recall button: To program a Recall button on digital phones: 1 Press Recall. 1 Label a button. 2 Enter programming mode by dialing #33. To generate a switchhook flash: 3 Press the button you want to program.
Page 140: Reminder Service
How to Administer 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [More], [ O p t i o n s ] , [More], [More], [Recall]. 4 Dial number to specify timer interval: 0 = 350 milliseconds 1 = 450 milliseconds 2 = 650 milliseconds...
Page 141 If the phone is busy or no one answers when the system sends the reminder, it is identified to the attendant as a missed reminder and can only be cleared with the Reminder Cancel button. Reminders override the Do Not Disturb feature. They cannot be transferred and aren’t sent to covering phones.
Page 142 How to Use How to Program Procedures for setting and canceling Reminder To program a Reminder Set button: Service calls from attendant consoles and from 1 Label a button. individual phones are somewhat different. Follow the appropriate procedure below. 2 Enter programming mode by sliding the T/P switch to P.
Page 143 How to Program How to Use (Continued) See previous page 4 To indicate a.m. or p.m.: For a.m. dial 2 (A) For p.m. dial 7 (P) 5 Repeat steps 2 through 4 for each phone. 6 If the light next to Reminder Set goes off, indicating an invalid entry, repeat steps 1 through 4.
Page 144: Ringing/Idle Line Preference
How to Use (Continued) How to Program See previous page receive a reminder: When your phone rings, lift your handset. You hear the Reminder Service Touch-Tones. see if reminders have been missed (Display Console): When the green light next to Missed Reminder flashes, press that button.
Page 145 RELATED FEATURES Automatic Line Selection Ringing Options How to Use How to Program To enable or disable Ringing/Idle Line When you receive an outside call: Preference: 1 Lift your handset or press Speakerphone. 1 Enter programming mode by sliding the T/P If you have Ringing/Idle Line Preference, the MERLIN II switch to P.
Page 146: Ringing Options
Ringing Options DESCRIPTION When a square or behind-switch system is installed, the lines at each phone ring immediately when a call comes in on them. In pooled systems, the two pool buttons above Intercom-Voice are factory-set for no ring. You can change these factory-set ringing options to suit your needs, selecting the ringing options you prefer for individual lines or for all your lines.
Page 147 How to Use How to Program Even if you program the lines on your phone not You can assign immediate, delayed, or no ring to individual lines or line pools on your phone or to ring, you can tell if a call comes in for you because the green light next to the line button still you can program the same option for all your lines flashes.
Page 148: Saved Number Redial
Saved Number Redial DESCRIPTION If you have programmed a Saved Number Redial button, you can use the button to save an important number for later one-touch dialing. If the number you call is busy or no one answers, or if you need to call the person back, you can save that number by pressing Saved Number before you hang up.
Page 149: Send Message
Send Message DESCRIPTION A system attendant can turn on the Message light at the phones of people in the MERLIN II system to alert them that they have a message. The Message light at a phone without a display can only be turned on CONSIDERATIONS from an attendant console.
Page 150 How to Use (Continued) How to Program See previous page. Press Station Shift 1, Station Shift 2, or Station Shift 3. (For information on the Shift buttons, see “Shift” in Section 2, “Telephones and Phone Accessories.”) The red light next to the button goes on steady. Check the light next to the person’s Auto Intercom button.
Page 151: Simultaneous Voice And Data Calls
Simultaneous Voice and Data Calls The Simultaneous Voice and Data feature allows you to set up a connection DESCRIPTION between your own computer terminal and a local or remote host computer. You can continue to place or receive calls without interrupting your data call to the computer.
Page 152 How to Use How to Program make a data call: No programming necessary. Press Speaker. Dial the outside telephone number or intercom number for your host computer. When the computer signals you that you have made a successful connection, turn on your modem.
Page 153: Special Characters In Programmed Dialing Sequences
Special Characters in Programmed Dialing Sequences DESCRIPTION You must enter special characters when you need to program a pause, stop, or switchhook flash into an Outside Auto Dial, a Personal Speed Dial, or a System Speed Dial sequence, and when you switch from rotary to Touch- Tone signals in the middle of a programmed dialing sequence.
Page 154: System Renumbering
Stopwatch If you want to start and stop the timer on the display of your 7406D with DESCRIPTION Display phone to time how long you spend on a call, for example, you can use the Stopwatch feature. When you press a programmed Stopwatch button, the Stopwatch activates the timer on your display screen.
Page 155: System Size
How to Administer Enter administration mode by sliding the T/P switch to P. Press Conference twice. The administration menu appears. Press [System], [More]. 4 Press [Renumbr]. You see a message showing that the system is restarting. 5 When the administration menu appears, go on to another procedure, or leave administration mode by sliding the T/P switch to the center position.
Page 156: System Speed Dial
System Speed Dial DESCRIPTION You can assign System Speed Dial codes to frequently dialed numbers, such as warehouse or branch office numbers or the numbers of clients or vendors. Be sure the list of codes is distributed to people in the office. People can place a call to one of those numbers quickly, by dialing the code (#600 through #729) or pressing the button on which they have programmed the code.
Page 157 How to Administer Enter administration mode by sliding the T/P switch to P. Press Conference twice. The administration menu appears. Press [More], [SpdDial]. Dial the System Speed Dial code (600 through 729). Press [Enter]. Press to remove the current entry. [Bksp] If it’s a marked code, dial *.
Page 158 System Type DESCRIPTION When the system is first set up, you must specify whether the system is square (nonpooled), behind-switch, or pooled. See also “Type of System” in Section 2, “System Components.” If the system is pooled, you must specify the method used to access line pools: Button Access, Dial Access, or Automatic Route Selection (ARS).
Page 159: Tie Lines
Tie Lines DESCRIPTION NOTE: Connecting a tie line requires special knowledge of telephone networks. See your authorized AT&T representative if you would like to administer your system for a tie line. If your system has a tie line module, you can make calls to a specific location, such as a branch office, on a private line that connects you directly to that location.
Page 160 In a square system or a behind switch system, tie lines should be administered as automatic ringdown tie lines. To have the automatic ringdown act as a dial repeating tie line, you can designate one telephone as an “answering station” that will answer each incoming tie line call and will transfer it to the appropriate extension.
Page 161 How to Administer (Continued) To select the Tie Line Type option: Enter administration mode by sliding the T/P switch to P. Press Conference twice. The administration menu appears. Press [More], [More], [More], [TieLines], [InType]. Enter the line number, then press [Enter].
Page 162 How to Administer (Continued) To select the Dialing mode: 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [More], [More], [ T i e L i n e s ] , [More], [InMode]. Press line button to select the dialing mode: —...
Page 163 How to Administer (Continued) To select the Answer Supervision Time: 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [More], [More], [More], [TieLines], [More], [More], [AnsSupv]. Enter the line number, then press [Enter].
Page 164 How to Administer (Continued) To enter the number of Inward Dial Plan digits: 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [More], [More], [More], [TieLines], [More], [More], [More], [InDigt]. Enter the number of digits, either 3 or 4 (default=4), for the inward dial plan.
Page 165 How to Use How to Program No programming necessary. To make a call on a dial repeating tie line: 1 Lift your handset. 2 Press the line or line pool button for the tie line you want to use. 3 Dial the extension you want. To make a call on an automatic ringdown tie line: 4 Lift your handset.
Page 166: Touch-Tone Enable
Touch-Tone Enable DESCRIPTION This feature is for rotary lines only. If you have telephone lines that carry rotary signals, use the Touch-Tone Enable feature to switch to Touch-Tone signals midway through a dialing sequence. This lets you take advantage of bank-by- phone, credit card authorization, and alternate long distance services.
Page 167 In a square system, the person to whom you are transferring a call must have a button for that line in order to receive the transferred call. If not, he or she can use the Call Pickup feature to answer the call. If no one answers the transferred call, the call returns to the sender after a specified number of rings.
Page 168 How to Use How to Program To transfer a call using an Auto Intercom button: Label a button (one with lights is preferred but 1 With the call in progress, press the Auto Intercom not required). button for the intercom number to which you Enter programming mode by sliding the T/P want to transfer the call.
Page 169: Transfer Return Interval
How to Program How to Use (Continued) To transfer calls between single line phones: See previous page. 1 Flash the switchhook, then dial the extension to which you are transferring the call. 2 As soon as you hear ringing, hang up. To announce a call using single line phones: 1 Flash the switchhook, then dial the extension to which you are transferring the call.
Page 170: Type Of Telephone
Type of Telephone DESCRIPTION When the system is first set up, it recognizes all analog stations except the display console as BIS/HFAI phones, that is, phones with raised plastic buttons. If any analog station jacks are used for non-BIS/HFAI phones, which have flat membrane buttons, they must be identified.
Page 171: Voice Announcement Enable/Disable
Voice Announcement Enable/Disable DESCRIPTION Ordinarily, people can use the MERLIN II system intercom feature to your phone speaker. However, if you do not want a announce calls through interrupt your work, you can use the Voice voice announcement to feature to have intercom calls to your phone ring Announcement Disable instead.
Page 172: Voice Announcement To Busy Telephone
Voice Announcement To Busy Telephone DESCRIPTION You can assign some phones two consecutive analog phone jacks on the control unit so that people at these phones can receive voice announcements while they are busy on a call. CONSIDERATIONS You must assign the phone two consecutive analog telephone jacks on the control unit.
Page 173: Quick Reference Guide To Programming
Quick Reference Guide to Programming This Quick Reference Guide to Programming lists the MERLIN II System features that you can program onto MERLIN II system telephones. For a description of each feature, find the feature by name in this Section. Reminder: Enter programming mode by sliding the T/P switch to P (dial #33 on 7406D phones) and exit programming mode by sliding...
Page 174 Feature Name Programming Code Extended Station Status At an attendant console: Dial *210 for ES Status 0. Dial *211 for ES Status 1. Dial *212 for ES Status 2. At an individual telephone Dial *301 for ES Status 1. Dial *302 for ES Status 2. Forced Account Code Entry Dial *82.
Page 175 Programming Code Feature Name Reminder Service Dial *28 for reminder set. Dial *27 for reminder cancel. Dial *102 for missed reminder. Ringing/Idle Line Preference Dial *343 to enable. Dial *344 to disable. Ringing Options Press a line, line pool, or Cover button and then: Individual lines: Dial *35 for No Ring.
Page 176: Quick Reference Guide To Printing
Quick Reference Guide to Printing To get a printout of the dial plan, specific features, or system configuration, follow the appropriate steps in this guide. lMPORTANT: Be sure to wait until printing is done before leaving administration mode. You will hear two beeps at the console when printing is completed.
Page 177 How to Administer (Continued) To print Call Report (SMDR) options: 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [More], [More], [Print], [More], [More]. 4 Press to begin printing. [SMDR] NOTE: Follow the procedure below if the printer doesn’t form feed automatically and the report heading appears at any place but at the top of the page.
Page 178 How to Administer (Continued) To print Call Distribution Groups: 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [More], [More], [Print], [More], [More], [GrpCall]. 4 Press the button for a different print procedure or press Conference to return to the main administration menu.
Page 179 How to Administer (Continued) To print a System Configuration Report: 1 Enter administration mode by sliding the T/P switch to P. 2 Press Conference twice. The administration menu appears. 3 Press [More], [More], [Print], [SysConf]. 4 Press the button for a different print procedure or press Conference to return to the main administration menu.
Page 180: Troubleshooting Procedures
Troubleshooting Procedures This section shows you how to diagnose and solve basic problems that may occur in the MERLIN II system. Once you’ve identified the problem, perform the recommended action to isolate and correct it. Problems that go beyond those caused by faulty but easily replaced components should be referred to your authorized AT&T representative.
Page 181 PHONE DOESN'T RING Volume control switch setting is too low. Slide the switch to a higher setting. Telephone is programmed for no ring. Change the ringing option by following the instructions under “Ringing Options” in Section 3, “Reference.” Do Not Disturb feature is activated. Deactivate the feature following the instructions under “Do Not Disturb”...
Page 182 NO LIGHTS OR DIAL TONE Control unit is not receiving power. Follow the instructions at the end of this section under “General Tests” to reset the control unit. If the green power light on the control unit is on and the problem remains, call your authorized AT&T representative.
Page 183 Performing General Tests If you are experiencing a problem that is not described under “Diagnosing a Problem” or if you were referred here because of a particular problem, try the appropriate test below before calling your authorized AT&T representative. RESTART THE CONTROL If the portion of the control unit’s memory that contains administration and UNIT programming has been corrupted, the system may act abnormally.
Page 184 Use this procedure to replace the features programmed on a phone when you COPY FEATURES FROM A are not sure why they are not working. WORKING PHONE How to Copy Features 1 Slide the T/P switch on the attendant’s console to P. 2 Press Conference twice.
Page 185: Index
Index Direct Inward System Access, 3-45 — 3-46 Disallowed Lists, 3-46 — 3-48. See also Call Restriction Abbreviated Ringing. See Ringing Options Disconnect, 2-20, 3-109. See also Recall Accessories, 2-17 — 2-21 Display, 3-49 — 3-53. See also Leave Word Calling and Posted Basic Telephones, 2-17 Message General Purpose Adapter, 2-18...
Page 186 Manual Signaling, 2-13, 3-91 Saved Number Redial, 3-119 MERLIN Attendant. See Attendant (Automatic) Send Message, 3-120 — 3-121 Message, 3-74, 3-92. See also Notify and Send Message 7406D-phone, 2-19, 3-49, 3-66, 3-120, 3-140 Modem, 2-18 with display, 2-10 — 2-11, 2-19 Monitor on-Hold, 2-14 —...

This manual is also suitable for:

Merlin ii

AT&T Merlin II Release 3 System Manual

Section 1: Getting Started

Section 3: Reference

Index

Quick Links

Related Manuals for AT&T Merlin II Release 3

Summary of Contents for AT&T Merlin II Release 3

This manual is also suitable for:

Table of Contents