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How to Program
No programming necessary.
Line Assignments in Pooled Systems
DESCRIPTION
CONSIDERATIONS
3-80 MERLIN II System Features
To administer lines in pooled systems, you group interchangeable outside
lines into pools that people can access with a single button or a dial code on
their phones. People within the system can place a call through a line pool in
one of three ways:
Button Access. People access the main pool (default pool 9, which usually
contains local lines) by pressing one of the two buttons to which the
system assigns that pool. You can assign phones access to other line
pools as well, such as pools of WATS lines or FX lines. You can also
assign individual lines to buttons on phones.
Dial Access. People use a dial code to access any line pool that you assign
to their phones. The user presses one of the two Pool Access buttons that
the system assigns to each phone. Then he or she dials the access code for
any of the pools that you've assigned to the phone. You can also assign
individual lines and line pools to buttons on these phones.
Automatic Route Selection. People press the Pool Access button and dial
the telephone numbers they want to reach and the system selects the line
pool that you have designated as the best one for the type of call being
made. If the most appropriate line for a call is busy, the system routes the
call to the second-choice line and so on. See "Automatic Route Selection"
in this section.
The number of lines available for pooling is affected by the number of
lines you must reserve for personal or special-purpose use. For example, if
you have ten outside lines and two people need personal lines, there are
eight lines left for pooling. If a line is assigned to a pool, it cannot be
assigned to a second pool nor to an individual as a personal line.
Your system can have as many as 11 different line pools. If your business
has special-purpose lines, such as WATS or FX lines, they should be
assigned to separate pools. Do not mix types of lines in a pool, because
people in the system cannot control which line they get when they access
the pool.
You can assign all, some, or none of the system's lines to a single pool,
but you cannot assign any line to more than one pool.
If your system has Loudspeaker Page and the Music-on-Hold features, the
loudspeaker paging system and the music source are connected to line
jacks. A Loudspeaker Page line cannot be assigned to line pools, but you
can assign the individual line to appropriate stations, such as attendant
consoles.
How to Use
The guides for users and attendants explain how
to place calls in behind-switch systems. Be sure
that everyone in your business knows how to use
the line buttons in a behind-switch system.
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