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AT&T Merlin II User Manual
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AT&T Merlin II User Manual

AT&T Merlin II User Manual

Attendant
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Download this manual See also: Operator's Manual, System Manual
AT&T
®
MERLIN
II
COMMUNICATIONS SYSTEM
MERLIN II Attendant
User's Guide

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Summary of Contents for AT&T Merlin II

  • Page 1 AT&T ® MERLIN COMMUNICATIONS SYSTEM MERLIN II Attendant User’s Guide...
  • Page 2 ©1990 AT&T All Rights Reserved Printed in USA N O T I C E The information in this document is subject to change without notice. AT&T assumes no responsibility for any errors that may appear in this document. MERLIN is a registered trademark of AT&T. To order copies of this document, call the AT&T Customer Information Center, 1-800-432-6600 and include the document number 999-504-140 with your order.

  • Page 3: Table Of Contents

    Contents MERLIN II Attendant User’s Guide FCC Notification Information Section 1: Overwiew Introduction The MERLIN II Attendant Section 2: Changing the Current Settings Changing the Current Settings Section 3: Troubleshooting Troubleshooting Index...
  • Page 4 INTERFERENCE notified of the following: INFORMATION If you have a problem with the MERLIN II Attendant, or if you need repair PROBLEMS AND REPAIRS information that is not provided in the guide, please call the AT&T National Service Assistance Center at 1-800-628- 2888.

  • Page 5: Introduction

    Introduction This User’s Guide explains how the MERLIN II Attendant works and how to change initial settings. To use the MERLIN II Attendant: Complete the MERLIN II Attendant planning forms. Planning Form A—Business Days Planning Form B—Business Hours Planning Form C—Announcement Planning Form D—Announcement...
  • Page 6 For example, during normal business hours a car dealership directs customer calls to the MERLIN II Attendant so that callers hear the Day announcement which offers the following options:...
  • Page 7 There are three types of call handling available with the MERLIN II CALL HANDLING Attendant: Immediate Call Handling Immediate call handling can be set up so that the MERLIN II Attendant answers these kinds of calls: • incoming calls on all lines. The receptionist is only required to help callers who have a rotary telephone or who need additional assistance.
  • Page 8 Attendant retrieves the call and handles it one of two ways: If another extension is programmed, supervised transfer should be used so that the MERLIN II Attendant can transfer the call to a secondary extension when the first (primary) extension is unavailable.
  • Page 9 There are three lights on the front of the MERLIN II Attendant unit (Figure THE MERLIN II ATTENDANT UNIT unavailable, the caller is taken off hold and the Transfer Fail announcement is played. The number of rings (2 to 6) allowed before a call is transferred from the first (primary) extension to the secondary extension is a programmable setting, see “Call Processing Options”...
  • Page 10 FIGURE 1-1 Front view of the MERLIN II Attendant. FIGURE 1-2 Back view of the MERLIN II Attendant. Refer to Figure 1-2 for a diagram of the back of the and to the following paragraphs for its description. 1-6 The MERLIN II Attendant...
  • Page 11 CAUTION: be sure that switches 1 and 2 are on (down). With this setting, the MERLIN II Attendant is placed on battery power so that your recorded announcements are saved up to three hours during a power outage (assuming the battery is fully charged) and routing plans and programming parameters are retained up to eight weeks.

  • Page 12: Section 2: Changing The Current Settings

    MULTILINE PHONE phone (such as a MERLIN 11 system voice terminal) that is connected to the MERLIN II system control unit, you must enter an additional pound (#) sign each time a pound (#) sign appears in a programming command.
  • Page 13 AUTHORIZED CALLER made to the programming of the MERLIN II Attendant. The default code CODE number is 789 but it can be changed to any sequence of numbers from one to 20 digits in length.
  • Page 14 The MERLIN II Attendant maintains an opening and closing time for each CHANGING YOUR day of the week, even if your business is closed one or more days of the BUSINESS HOURS week. See “Changing Your Business Days” for information about holidays.
  • Page 15 However, to resume your normal schedule, you must cancel this command, as shown below: If you schedule a day as “open” for business, the MERLIN II Attendant plays CHANGING YOUR the Day announcement during business hours and switches to the Night BUSINESS DAYS announcement after closing.
  • Page 16 Dial the MERLIN 11 Attendant extension number from a Touch-Tone Wait for an answer. To adjust the MERLIN II Attendant’s clock by one hour (for Daylight-Savings CHANGING THE CLOCK Time), use the following instructions. FOR DAYLIGHT SAVING...
  • Page 17 There are five types of recorded announcements available with the MERLIN II CHANGING YOUR Attendant: Day, Night, Transfer Fail, Hold, and Connect. RECORDED ANNOUNCEMENTS The total duration for all recorded announcements for the MERLIN II Attendant cannot exceed 64 seconds. Each recorded announcement has a default...
  • Page 18 If you are programming from a multiline Touch-Tone phone NOTE: connected to a MERLIN II system control unit, you must enter an additional pound ( # ) sign each time a pound ( # ) sign appears in a programming command.
  • Page 19 The two-beep connation tone sounds. Blind Transfer Calls that are answered by the MERLIN II Attendant are transferred to the route or extension number dialed by the caller. If the number is busy or dialed incorrectly, the call is transferred to the receptionist.
  • Page 20 Our office hours are 9:00 a.m. to 4:00 p.m. Monday through Saturday. Please call back during those hours. Refer to your MERLIN II Attendant Planning Form E to plan your routes. Then use the follow the instructions below for the type of transfer you are programming.
  • Page 21 If you are programming from a multiline Touch-Tone phone NOTE: connected to a MERLIN II system control unit, you must enter an additional pound ( # ) sign each time a pound ( # ) sign appears in a programming command, Wait for an answer.
  • Page 22 Programming a New Route for Supervised Transfer To program a supervised transfer, refer to Planning Form F and follow the steps below: Dial the MERLIN II Attendant extension number from a Touch-Tone phone, preferably a single-line set. If you are programming from a multiline Touch-Tone phone...
  • Page 23 Call transfers to extensions can be expedited when the MERLIN II Attendant knows which extensions are valid in your MERLIN II system and what the number of digits are in an extension (two to four). For...
  • Page 24 Description Code Day Answer Delay 2901 In Day mode, number of rings before the MERLIN II Attendant answers an incoming call. Night Answer Delay 2902 In Night mode, number of rings before the MERLIN 11 Attendant answers an incoming call.
  • Page 25 Touch-Tone phone NOTE: connected to a MERLIN II system control unit, you must enter an additional pound ( # ) sign each time a pound ( # ) sign appears in a programming command.

  • Page 26: Section 3: Troubleshooting

    Battery light blinks (one to ten) then call your authorized AT&T technician. When setup switches 1 and 2 on the back of your MERLIN II Attendant are POWER FAILURES set to on (down), the MERLIN II Attendant can maintain all of its programming information up to eight weeks after interruption of power.
  • Page 27 To restore the default code: 3-2 Troubleshooting On the back of the MERLIN II Attendant, set switches 1 and 2 to off (up). Unplug the MERLIN 11 Attendant from ac power. Wait 30 seconds. With switches 1 and 2 still off (up), plug the MERLIN II Attendant back into its power source.

  • Page 28: Index

    Index ac power, 1-7 Announcements, 3-1 changing, 2-6 – 2-7 Day, 2-3 duration, 2-6 erasing, 2-7 – 2-8 Night, 2-3 playing back, 2-6, 2-7 reallocating allotted time, 2-7 – 2-8 Audio out, 1-7 Backup call handling, 1-3 Basic Telephone (012) Module, 1-7 Battery light, 1-5, 3-1 Blind transfer, 1-4, 2-8, 2-10 –...
  • Page 29 999-504-140...